Customer Reviews for Napa
(U-Haul Neighborhood Dealer)

293 reviews

663 10th St   Floresville, TX 78114

(830) 393-2546

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(830) 393-2546

663 10th St
Floresville, TX 78114

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

Customer did not leave a comment.

LAMAR C. 
Rating:
5.0

Had a good experience dropping off trailer greeted by Lana and was taken care of promptly. The rest of the staff was courteous and talkative.

ROBERTO JR S. 
Rating:
5.0

Customer did not leave a comment.

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

MARTINS O. 
Rating:
5.0

Customer did not leave a comment.

lydia B. 
Rating:
5.0

Customer did not leave a comment.

LUIZ R. 
Rating:
3.0

Customer did not leave a comment.

JAY M. 
Rating:
5.0

Everyone did a great job, kudos to all.

JERRY M. 
Rating:
5.0

The young lady that took care of me did such a great job. It's folks like her that make customers like me return. What this world needs is more folks like her. Keep up the good work.

DAVID C. 
Rating:
3.0

The truck was not cleaned nor sanitize. Found plenty of thrash and debris inside the cabin.

ISRAEL L. 
Rating:
5.0

Customer did not leave a comment.

Virginia L. 
Rating:
4.0

Customer did not leave a comment.

ANDREW L. 
Rating:
3.0

I returned the trailer on Saturday aroubd 4:30, tried calling yesterday but no answer to let them know.

ELSIE SANCHEZ R. 
Rating:
4.0

Great people.

Matthew G. 
Rating:
5.0

Thanks for your help and service we are moved 👍

FRED W. 
Rating:
5.0

Customer did not leave a comment.

wils M. 
Rating:
1.0

The staff appear bored and just to important to wait on you. When they finally do assist you they are rude and short tempered. I was treated with an attitude of they just don't care!

STARLA FAWN S. 
Rating:
4.0

Customer did not leave a comment.

GISELL A. 
Rating:
5.0

Customer did not leave a comment.

CLINTON S. 
Rating:
4.0

Customer did not leave a comment.

HUGO G. 
Rating:
3.0

Truck was dirty and no one went over the vehicle with with me prior to leaving.

RHONDA C. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

No improvement needed, great service!! Thank you

Roland R. 
Rating:
3.0

More friendly staff.

frankie O. 
Rating:
4.0

N/A

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Sandra H. 
Rating:
5.0

Hard to improve on a very well ran business; perhaps have additional employees at the counter during busy times! There were approximately 6 customers inline behind myself waiting for a long period of time!

Helen L. 
Rating:
5.0

Customer did not leave a comment.

Rusty M. 
Rating:
4.0

the inside of hauling space in truck was not thoroughly cleaned, I had to sweep the trash and dirt off before I was able to load the truck.

Salvador C. 
Rating:
5.0

Customer did not leave a comment.

PEGGY K. 
Rating:
4.0

The folks handling the rental and hooking up the equipment for me (Roberto and Henry) made me a happy customer. Great customer service, and the represent U-Haul well.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

Lady that waited on me was great! She confirmed each item with me, confirmed charges. Very professional, attention to detail was unbelievable. This is what customer service is and makes a person want to come back!!

Debra D. 
Rating:
5.0

Customer did not leave a comment.

JOHN WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

RON B. 
Rating:
3.0

NAPA auto parts on a Monday am is very busy, phone calls will always have priority { understand}, but when they are available, good service.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

Ben L. 
Rating:
5.0

Nothing

KARLA G. 
Rating:
5.0

OKay

VICTOR W. 
Rating:
4.0

everyhing was good

LONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Casey P. 
Rating:
1.0

fuel pedal stuck wide open had to hit brakes and shift transmission after a few min the truck acted right .Did not stop until home.

PATRICIA B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Make the one way cheaper, the cost was too much. I got punished for my vehicle breaking down in a small town with no car rental and a dealership that had no loaners.

Russell W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

good service as well

Claire C. 
Rating:
5.0

Customer did not leave a comment.

BRAD H. 
Rating:
3.0

The people were friendly, but my overall experience this time was horrible. They couldn't find the keys to my originally scheduled truck, so the paperwork never matched, when I tried to return mobile it wouldn't work because nothing matched. I called the 800 number but they couldn't check it in either, just documented everything. When I did get my bill I was OVERCHARGED MILEAGE! And above all else, the truck was FILTHY!!!! I sent pictures to the agent I spoke with over the phone. With this pandemic going on you would think they would take at least a rag to wipe off all the dog hair everywhere in the cab and the film of dirt out of the mother's attic....If this had been my first experience with Uhaul, I would not return. I would like my mileage discrepancy credited, I certainly shouldn't be overcharged for a filthy truck!!!!!

Shannon H. 
Rating:
4.0

Second time using this location fast and easy service the way they all should be, like it lots Thank you.

ROY W. 
Rating:
3.0

Customer did not leave a comment.

robert G. 
Rating:
4.0

Customer did not leave a comment.

LORILEE M. 
Rating:
5.0

see lights issue. The truck we had this made ar least 800 miles of the 1046 we traveled fairly pleasant.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B. 
Rating:
5.0

The truck initially appeared acceptable overall. Clear examination revealed the cab was minimally clean, the back of the truck deck was dirty and the ramp was very dirty - grass, dirt, gravel, gum, grease. The exterior revealed this was an abused truck, many dings with +70,000 miles, but I was glad to have one available due to the covid-19 restrictions. Damage to the attic section was unknown until the rain the next few days. However, the staff has always been very friendly and professional, past experiences have been excellent.

BRENDA T. 
Rating:
5.0

I would rent Uhaul again, very good service.

Nife C. 
Rating:
1.0

When I arrived for my reservation the system had crashed and with no one in line I waited an hour only to be told that they had my truck but not my trailer and asked me to come in at a later time in the day and it would be there then. I came in later that day, waited another 30min in line, only to find that my reservation location had been moved to a location 20min away. My original reservation was for 8am, I did not check out all my items til after 1:30pm.

Caitlin G. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

Meagen D. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
3.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

N/A

Mario M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO P. 
Rating:
5.0

Customer did not leave a comment.

Val T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

FELIX V. 
Rating:
3.0

Better customer service

Oscar L. 
Rating:
5.0

On checking in my sales girl Jennifer was outstanding, great customer service, real polite and professional ??????...now checking in the guy checked the truck said I was short on gas that it had 7/8 of a tank and I keep telling him I brought more gas back than I left , then I showed him contract half a tank marked , but manager took care of situation..overall great experience

Dennis B. 
Rating:
4.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
4.0

The only negative was that the lot was pretty full of uhaul vehicles already; so there was only one spot left to park the truck. I'm sure That's easily fixed, but as of now I don't think they have room for the next customer to drop off.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
3.0

Customer did not leave a comment.

Joe E. 
Rating:
5.0

When we had trouble with the Uhaul rental in Pleasanton we called Floresville and they went above and beyond to help us! Defiantly will go back to them!

Samantha P. 
Rating:
4.0

Only problem is checkour the computer system it was very very slow possible up grade needed, other than that great experience. Thank you -Roy

Roy W. 
Rating:
5.0

Neat, clean, comtable ride. I did by accident find a support fender arm that came unattached from the bottom of floor and it was hanging close to the back driver side tires. To some string and tied it to another arm and away from tires, who knows what could of happen if it came in contact with tire while driving but no worries, no problem.

DANIEL M. 
Rating:
5.0

Quickly attended to and on the road. Upon return disconnect and return process fast and efficient. Thank You

Leo M. 
Rating:
5.0

none they did a fantastic job..they take care of you like they did me..i woulnt rent from anywhere else...5 star

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Israel S. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

Customer did not leave a comment.

Carl F. 
Rating:
5.0

Great service.

Roy F. 
Rating:
5.0

onetime. A thing, every moment was perfect

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Roy or Gwendolyn M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Sanjuanita B. 
Rating:
5.0

Customer did not leave a comment.

Alphonzo S. 
Rating:
5.0

Excellent transaction. Very good service.

Roy F. 
Rating:
1.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
No reviews have been submitted for this location.

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