Customer Reviews for Nassau Merchandising Corp
(U-Haul Neighborhood Dealer)

223 reviews

8 Albany Ave   Nassau, NY 12123

(518) 766-2051

Location Hours

  • Mon-Thur: 8:45 am - 5:30 pm
  • Fri: 8:45 am - 5 pm
  • Sat: 8:45 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 766-2051

8 Albany Ave
Nassau, NY 12123

Services at this Location:

Location Hours

  • Mon-Thur: 8:45 am - 5:30 pm
  • Fri: 8:45 am - 5 pm
  • Sat: 8:45 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This was the worst experience with Uhaul i have ever had. You took a stressful moving experience and made it into a nightmare. Myself and those that were forced to help me because of you, are all handicapped. This is beyond words to describe how horrible it was.

NANCYELLA F. 
Rating:
5.0

Nothing. The location was closed, but the link on my phone directed me. When I called for clarification I received a quick reply.

MAEVETOWNSEND O. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
1.0

This was the absolute worst experience I've had with uhaul. Everything from pick up, to the quality of the truck, to honoring the price I had already locked in. Terrible. I will never use uhaul again.

HAILEY Q. 
Rating:
5.0

Customer did not leave a comment.

JOANE H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

I love working with the staff at Nassau Merchandising. They are so helpful and flexible when possible. I have a lot of balls in the air right now and some health issues that make moving difficult. I need some flexibility and they are always supportive when they can be. So helpful. I have used this location many times. 100% approval rating for all levels of customer service.

MICHELLET L. 
Rating:
3.0

I don't think this site does a lot of business. I had a low tire pressure message right after I pulled out. Also didn't have an opportunity to check truck for dings—there was one one-way truck available, and my reservation was switched at the last minute for pick up here.

Joseph M. 
Rating:
5.0

Friendly and very helpful

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

Leo G. 
Rating:
5.0

Mr Smith was very friendly and helpful i may add days onto my truck rental

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

Gladys W. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Rashpal S. 
Rating:
5.0

The service we received was professionally friendly and very helpful. We would definitely return to this location for use of U-Haul rentals and have had the same outstanding service experience previously. We are very appreciative of the personal touch provided with regard to their customer service at this location.

Tina T. 
Rating:
5.0

Easy drop off, very accommodating personnel.

BARRYDEAN S. 
Rating:
4.0

Customer did not leave a comment.

KEVINJ F. 
Rating:
4.0

Have the rental at the location you said it would be at and not have to drive another 20+ miles for pick up.

bruno B. 
Rating:
5.0

Only issue was when I received a call from Albany stating the size vehicle I requested was not available at the Nassau location. That was not true.

Nafsika S. 
Rating:
2.0

Customer did not leave a comment.

John-Michael D. 
Rating:
5.0

Online/contactless pick-up is overly intrusive. You should not need to contact my employer or second person to rent a truck.

alexander L. 
Rating:
5.0

Always a pleasure to work with this business!

Michelle L. 
Rating:
5.0

I have rented at this location several times over the past few months. They are very accommodating and helpful. I plan to rent from them again.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

I'm very satisfice using U-Haul I will recommend it. and very nice costumer service, very nice people.. :)

Leonel C. 
Rating:
4.0

Truck was making a squealing noise when turning a corner like something was rubbing but other than that it was ok

MARCIAJ S. 
Rating:
5.0

This location is so important and convenient to me. I can walk to and from my home to get my vehicle and leave my personal vehicle at my residence - a HUGE convenience. Danny is super nice and very good to work with. This lication is an essential part of a moving and shaking culture in the Hamlet of Nassau, New York. I am alwys 100% satisfied with doing business with Nassau Merchandising Company. They ROCK!!

Michelle L. 
Rating:
3.0

Customer did not leave a comment.

ERICLOUIS M. 
Rating:
5.0

All went great for us, Danny at Nassau Merch Corp was very helpful and made everything easy for us. Thank you!

Lindsy W. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

So convenient!

anna O. 
Rating:
5.0

Good Location, great service!

ALEXANDER D. 
Rating:
5.0

Customer did not leave a comment.

Monique L. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Used the website link to take pictures and dropped the key in the box. Worked for me since I'm down the street without a car at the moment! Thank you

Dan A. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Only issue I had, was credit card machine or whatever wasn't working, tried 3 cards none of them went through. Had to run to an ATM machine and get cash and because I returned it when business was closed we had to go back this morning to pay for additional mileage. Kind of an inconvenience, but other then equipment and blankets were spotless and very good service.

James K. 
Rating:
4.0

When I picked up the Uhaul truck we had to jump it with my jumper cables and car because the truck battery was dead. It died again in Albany, and I had to get someone to come jumpstart the truck again before I could take it back. Uhaul estimated it would be between 60 and 90 minutes before the repair person would arrive, but it only took about 20-30 minutes. The location is fine and I didn't have a problem the previous week when I got a truck there.

Jennifer P. 
Rating:
4.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Being able to deal with a local business and a person you know is the best service a customer can have.

June V. 
Rating:
3.0

Customer did not leave a comment.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
3.0

Customer did not leave a comment.

Shane I. 
Rating:
5.0

best service at this location Highly recommend

Mario S. 
Rating:
5.0

We cleaned out the truck inside not sure why I got charged $10 but Other than that everything was perfect

Francene S. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Nothing. Great place to pick up, nice guy, quick easy rental process.

dennis L. 
Rating:
5.0

Nassau Merchandising Corp was also very helpful and receptive. I plan to do more U-Haul business here in the future!

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

Gabriel Z. 
Rating:
5.0

this location offered good service - the support team offered excellent service - however the original location created a HUGE extra expense from my pocket as Richard Lanphear did not leave the key to truck I originally rented via the internet, in the box nor any other box (we opened ALL of them) - the only box with keys pertained to the truck already rented by another party. THAT was a big disapointment - but as I stated, UHAUL support lady was a solution person - a 10+ .. please thank her on our behalf, she is an asset to UHAUL company.... M. Natalia de Amorim, 518-466-5686/ 518-392-5600

Natalia D. 
Rating:
5.0

Friendly, efficient service. Everything was fine.

mark B. 
Rating:
3.0

Customer did not leave a comment.

Manzur R. 
Rating:
5.0

Customer did not leave a comment.

Pete D. 
Rating:
3.0

Customer did not leave a comment.

muriel M. 
Rating:
5.0

Excellent customer service at a reasonable price

john S. 
Rating:
1.0

The truck I booked was not there for me, and I had to take a much smaller truck which resulted in me having to make three trips instead of one. More time taken more gas used and more mileage charged. NOT IMPRESSED!!!!

Brooklin C. 
Rating:
5.0

Very little - the agent Dan Smith was very helpful, friendly and I would recommend anyone using U-Haul from this site. Outstanding job!

Owen P. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
3.0

Employee was very helpful in taking my truck when a further drop off location was not an option and did not charge me for that drop off

Bailey L. 
Rating:
5.0

It was a larger truck than we wanted but all went really well. We had no problems at all. Very pleased. *****

lorrie D. 
Rating:
2.0

I reserved the truck and paid for it in advance ONLINE. I did not expect a 30 minute process when I arrived to get the truck. I expected just to pick up the key, verify all ok, and leave.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

darlene H. 
Rating:
5.0

Customer did not leave a comment.

darlene H. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Very professional - Mr Smith went out of his way to be super helpful

Owen P. 
Rating:
5.0

Customer did not leave a comment.

Casimir S. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

very professional

terry M. 
Rating:
4.0

Customer did not leave a comment.

shelley H. 
Rating:
4.0

Customer did not leave a comment.

shelley H. 
Rating:
1.0

Unfriendly, rude owner. Returned UHaul one day ahead of schedule, wanting to buy new tools for our home in accompanying hardware store. Dropped off van, didn't leave keys in drop box as not arranged in advance, and wanted to visit store when it was open. Was condescended to and wandered around dirty, disorganized hardware store with owner more happy to eat his early morning sandwich than to welcome potential new customers/ neighbors. Won't go back.

KERRY M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

stephen C. 
Rating:
5.0

Nothing. Outstanding service

Owen P. 
Rating:
5.0

Customer did not leave a comment.

colleen C. 
Rating:
5.0

Customer did not leave a comment.

debbie P. 
Rating:
5.0

N/A he was great. ??

Keeley J. 
Rating:
5.0

Customer did not leave a comment.

colleen C. 
Rating:
4.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

VERY convenient!! Thanks

Tricia L. 
Rating:
5.0

Great help in hooking up trailer. Process was very easy start to finish.

chuck D. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

anthony B. 
Rating:
4.0

Have more auto transports available. I had to drive 45 mins to get one for a local move. Thanks.

john B. 
Rating:
3.0

Customer did not leave a comment.

chad T. 
Rating:
5.0

I couldn't have asked for better service. I would definitely use their service again as it fast and local

darlene J. 
Rating:
5.0

Customer did not leave a comment.

brenda H. 
Rating:
5.0

Customer did not leave a comment.

gabrielle S. 
Rating:
5.0

THE BEST!!!

Daniel S. 
Rating:
4.0

It's easily accessable from the highway and staff is great!

Danielle A. 
Rating:
4.0

I was pleased with my experience at this location and will not hesitate renting there again. I rented previously from another U-Haul location in Rhinebeck, NY a few years ago. I was not asked to submit a review following that experience. Had I been asked, I would have expressed my displeasure with the way I was treated at that location. The representative in Rhinebeck should visit the Nassau location and learn how to treat customers!

eddie K. 
Rating:
5.0

Great service at pickup location, easy to work with, highly recommend

Barry D. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Friendly, helpful check-out - truck clean, ran beautifully.

Beth L. 
No reviews have been submitted for this location.

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