I had the worst rental experience imaginable. I didn't receive the truck I had reserved for the day I needed it. After that, I had to drive 40 minutes to another location, only to find out that there was still no truck available on time. I spent a significant amount of time calling customer service, which led me to yet another location, a 20-minute drive from the previous one, in search of a truck. When I finally got a truck, it didn't even come with a cart for transporting heavy items. Additionally, I ended up spending a lot of extra money to pay the driver (who was supposed to drive my car back) and the movers/loaders, who had to wait for me while I dealt with all the issues of securing a truck. To top it all off, I never received the $50 guarantee that was supposed to be provided if my reserved truck wasn't available on time. Overall, the entire experience was incredibly frustrating.
Ivan K
Nassau Merchandising Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Nassau, NY 12123
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Easy, friendly staff and clean well maintained truck
Jennifer SLocation is extremely convenient and help is very friendly and helpful!
Shane HPick up location was fine and assistance was great. Issue is with uhaul.. not having reserved size truck available at prefered location and having to pick up a larger truck 25 miles away because it was only one available
James CA good person to deal with.
LEONARD H