I did a Sunday pickup so everything was done through the app. The process took a few minutes but was simple. For some reason I was charged additional fees which was very aggravating but after calling customer support a few days later that was corrected and I was only charged what I should have been.
Larry J
Customer Reviews for Nat Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice customer service
Praise OThe location is difficult to maneuver a large 26’ truck around.
Robert TThere was no problem with the pickup location or the truck I received, but it was still an extremely frustrating experience with U-Haul’s part. The app was down, and I had a lot of trouble getting my truck. I also was unable to return my truck and it was late at night so I couldn’t get ahold of anyone. Frustrating. The actual truck and move was great. But I do not like the in-app pickup option. I had originally selected in-person pickup before U-Haul changed it on me.
Ashley A