There is a parking lot across the street from the drop off location and I tried to get help from customer service but no one answered so I left it in the lot across the street. Please don’t charge extra please, I am a very very poor college student and can’t afford extra fees
Jeremy R
Customer Reviews for Nat Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a fine place to do a mobile drop off at. When they were closed on a Sunday. I’m glad there was another U-Haul parked there or I never would have known where to park.
Amanda BPlease apply the discount I was promised for picking up at a different location. The rental should have been half of the $29. Additionally, I had to drive to the Kingshighway location to pick up, and drop back off, the furniture dolly as there was none in the truck. Finally, please remove the fee for blankets. There were none in the truck and I went without.
Amanda DI did a Sunday pickup so everything was done through the app. The process took a few minutes but was simple. For some reason I was charged additional fees which was very aggravating but after calling customer support a few days later that was corrected and I was only charged what I should have been.
Larry JVery nice customer service
Praise OThe location is difficult to maneuver a large 26’ truck around.
Robert TThere was no problem with the pickup location or the truck I received, but it was still an extremely frustrating experience with U-Haul’s part. The app was down, and I had a lot of trouble getting my truck. I also was unable to return my truck and it was late at night so I couldn’t get ahold of anyone. Frustrating. The actual truck and move was great. But I do not like the in-app pickup option. I had originally selected in-person pickup before U-Haul changed it on me.
Ashley A