Customer did not leave a comment.
WILLIAM J
Customer Reviews for Nathans Body Shop & Wrecker Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady at Nathan's was helpful, pleasant, knowledgeable, and willing to work with us on reserving what we needed.
Johnny HFriendly people Good customer service
JOCELINE PGreat drop off experience as well.
STEVEN DGreat service and knowledgeable people.
ALBERT AJust a car hauler drop off - the young lady working contacted me prior to my return to ensure I knew her rural location … which I didn’t being new to area - when I arrived she directed me to the rear lot n we both uncoupled the trailer - she did a walk around n asked me if there was any issues she needed to address - I told her the trailer was a pleasure to use n if I needed one again she’ll be seeing me. Thanks.
JAMES RExceptionally friendly, courteous and professional service!
JOHN IExcellent, helpful and friendly service ...!!!
RONALD BThey were awesome! Extremely helpful with their portion of my rental. They issured that my rental trailer was ready to go and then called me to "ease my mind" and let me know it was "ready to go", 3 days before my scheduled pick up.
WILLIAM HSuper nice to work with. Always takes good care of me.
LEE CSam was great!!!!
RICHARD DExtremely helpful to get trailer hooked up correctly and where to buy tie down straps.
GARY JSamantha is always awesome and helpful. Very professional and a pleasure to work with. 5 Star service every time.
RAND PThe trailer was rusty and a little difficult to maneuver, the straps, but otherwise it was a very easy experience. I appreciated the assistance getting hooked up.
ELIZABETH SThe lady who checked us out did an awesome job. I felt like we had a friend checking us out.
KEVIN DNothing, clean fast efficent. Friendly folks.
BRUCE MH/@
MANUEL VNo improvement needed. Excellent service from Samantha at Nathans Body Shop in Sylva, NC.
ANDREA AWaited for more than a hour to return the truck during regular business hours. Never did see an employee. Finally attempted to turn in truck online. Spoke to another employee on the phone who said he didn’t know much about how to complete “Drop Box” option.
JOSEPH MMiss Sam was excellent in assisting me!
HARVEY BPickup and drop off were seamless. Staff friendly and helpful
Paul WVehicle and hauler functioned flawlessly for a 1200 mile round trip, for 7 days. The only negative was the mileage rate was quite high, I expected Uhaul to give a better rate for such a long rental , rep said the lower rate was only applied to local moves, go figure.
Michael HThis location was super friendly, super professional, very accomodating when we had to move up our reservation date mutiple times. Samantha is a very friendly delight of a person and we recommend this U-Haul location to everyone!
ELIZABETH WI have used UHaul over decades. But this location is the best in service and understanding. Things are explained. But kindness is shown. It is a pleasure to rent here!!
SHELLEY CAll was good
JOHN LI called them to get tge number for U-Haul because when we gott the dolly and loaded the car I told my husband this tire looks really low, he looked and said it is almost flat. We got air to come to it feeling certain that U-Haul would have checked the tires. Not true. We had to look for service stations that had air that would put air into the tire. We stoped at least 24 times on our trip looking and finding air until we found a WalMart. We purchased some slime and psid one of the mechanics on the side to bring us an air tank to air it up then he allowed us to go over to the side of repair and he aired the tire up good and we made it home . It was flat the next day and we had to get air again to return to keep from ruining your tire by driving it withlout air. Worst experience ever.! I called where we punched and ask for a refund but she said I would need to call U-Haul and she did not have the uhsul number!
THOMAS SI was very pleased with the availability and awesome service I received! keep up the great work!
JOHN WNothing
Samuel CSam is the best. She is very Knowledgeable and courteous. Thanks!
JOHN HCan't think of a thing. Very professional
Judy PFriendly and easy return
Charles KSam was knowledgeable with equipment setup and pleasant to work with.
PAUL GHelpful attendants, easy transaction, very pleased with the whole experience.
George DMud floor mats were great and a big improvement. However, they kept slipping while I was driving and were bothersome.
MICHAEL AIt was just a drop off lot without service personnel. It was fine
Franklin GSamantha was a joy to work. She was very accommodating and understanding.
LINDA CNot a thing
STEVEN HCustomer service is excellent at this location!
RAND PNot a thing. Samantha is very thorough, efficient & has such a great personality! An excellent way to represent the company!
MORGAN PWe dropped off on a Sunday, there was nobody there but plenty of space to drop off and paperwork was completed on Monday morning. Easy and convenient!
Craig ONathan's Body Shop is in a rural area of SW North Carolina. The lot is small and shared with what a appears to be a dance studio for youth. The lot is crowded but I was able to park the truck. And, given the rural location, Nathan's is a suitable location. The body shop was closed when truck was returned. I did not engage with anyone at Nathan's. I am sure they are friendly like all the U-Haul locations.
Parker BYou're an awesome business, appreciate having you so close for all my rental needs. Thank you 👍
David LThis was one of the easiest rentals and returns we have ever had. The young lady was professional and courteous.
Michelle KEverything went very smoothly. The address was slightly difficult to confirm, as there were several "Sylva" Uhaul locations found on Google none of which were Nathan's... but all worked well. Check in went smoothly and quickly. Great folks!
Doug SWhile the truck (TM4918B) ran fine, the box leaked terribly. In rain from North Carolina to Virginia my daughters belongs were soaked from a leak at the base of the box, apparently kicked up from the road. A half hearted attempt to caulk the leak had been made. Clearly U-Haul knew about this problem. This unit should be taken off the road!
Scott LSamantha is excellent and was more than willing to help us in any way. She deserves a raise.
Xander VThe staff member was very nice and helpful. the trailer hitch was a pour set up they need to change that system
NATHAN TNothing. The customer service was excellent and the trailer was in great shape.
PETER TSam is the BEST! She went above and beyond when I lost my wallet and keys. Of course, we found both at the front of the U haul when we unpacked it, but I would recommend them when it comes time to move.
Misty SEverything was great, except for the smell in the U-haul vehicle. Both the cab and back of the truck smelled like urine, making for an unpleasant ride/loading experience.
Diana CLady was very nice and helpful!
CHRISTINA HThe woman working there was extremely nice and helpful.
DANIEL TWe had reserved a larger truck to pick up at a different location. That truck ended up not being available. The people at Nathan’s gave us an extra day and more mileage to accommodate for the smaller truck, even though they had nothing to do with the unavailability.
Erin YLocation and office girl was great, but once again the arranged drop location was changed after the agreement. The email says "per our conversation ",which we never had, sends me past a perfect location several miles (20) to drop somewhere far out of my way. I'm sure it's for they're convenience.
Brian UGreat customer service and helpful. U-Haul system was terrible.
Samuel C