Customer service was SUPERB!! Thank you!!TIMOTHY D.
Customer Reviews for National City Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lan D.
Customer did not leave a comment.Lana L.
Customer did not leave a comment.Julian H.
Excellent, friendly service here!JAMES J.
Customer did not leave a comment.Douglas S.
Very friendly and professional. I would rent from this place again.Camerino M.
Customer did not leave a comment.Dave H.
The guy who ran the location was friendly and very helpful. Awesome really.STEVEN N.
The two National City locations were dirty, unprofessional, and inconvenient. They were both small and attached to liquor stores in sketchy areas. The customer service representative promised that the employee would assist me in assembling my trailer hitch ( I have never towed anything in my life). He was put out when I asked for help and then didn't have the equipment to tighten my towing hitch. The trailer arm that attaches to my truck was loose and had to retighten every time I stopped for gasoline. Overall, bad experience, I never want to go to National City again. I had to go to the Point Loma store where they were super professional, friendly, and helpful.Wlliam MArtin G.
Keep doing what you're doing. Great job George!JAMES E.
Lost my passport ; that I likely left in moving truck, so I tried to call the shop multiple times. Person answered after 6th -7th attempts. He asked me to go in person because he â€œdidn't have time to check truckâ€. Tried calling again in person to ask about missing item and didn't answer. Finally went again and guy in charge was not helpful at all.BRIANA L.
Customer did not leave a comment.Kyle K.
Original location was in Lemon Grove they confirmed equipment ready then came back 15 minutes later to say it wasn't and redirected us to National City on our moving day out of state.Tyrone O.
Good stuffBryant S.
Nothing really negative to say. Roger did an awesome job checking me in quickly and explaining everything to me. He is an awesome guy and I will definitely rent from him in the future if I ever need Uhaul services.Blaise N.
Nice guys, easy in and easy out. If you are looking for a moving truck fast , I always go to this place, never had any trouble, I recommend this place for sure ; )Elizabeth M.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Angelito M.
Customer did not leave a comment.ROSEMARIE V.
Customer did not leave a comment.Abdulrohman A.
Customer did not leave a comment.james M.
Customer did not leave a comment.GINA G.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.NET L.
Drop off location is a liquor store so, accessibility is extremely limited and a challange with liquor store customers coming and going constantly.Dewayne N.
I felt this site went above and beyond to help me with my needs.Len P.
A phone number to callQuerobin R.
Customer did not leave a comment.Jorge M.
Nothing there all goodmarisela R.
Customer did not leave a comment.Peter C.
Ronnie was great!!! Friendly and very helpful. He got us out quick so we were able to get our duties accomplished. Ronnie helped with the speedy process as well as getting us back checked in so we could cleanup, relax and proceed with the rest of our day. Ronnie made our experience easy & enjoyable!!!Christopher B.
Great service and very helpful making sure the trailer was installed and working correctly. Thank you Roger...ISMAEL A.
Customer did not leave a comment.Matthew C.
Everythings is really goodMARTHA D.
Everything was goodCarlos R.
I mean, it's a liquor store parking lot. I questioned whether it was the right place, but as far as convenience of self drop off it was great.Molly W.
Very helpful and friendly overall great experienceAnthony M.
The man working at the liquor store was really friendly and helped me park my trailer quickly.THEODORE E.
This experience yielded hands down the most unbelievably unprofessional company through and through that I've come across in my 30 years of life. Starting at the heart of it with the wildly inappropriate and hypocritical "president" Don Chae. Never have I ever seen a more ridiculous or heinous display of behavior from a grown man let alone someone that was supposed to have been representing a company with any type of tact humanism or remote dignity or respect for himself, his company, and ESPECIALLY not customers, even when his customers are homeless veterans who've paid for U-HAUL services. Meanwhile U-haul apparently prides themselves on their association with Humble Design helping veterans and homeless....what a joke! When confronted with these issues, customer service operators were dumbfounded and tried to help me until they were silenced by corporate. . Don Chae needs a psych eval and a permanent unpaid vacation.Kathryn F.
Easy process and they don't try to screw you! Polite staff!Mubarak K.
Very friendly and helpful with return. Thank YouMatthew F.
Muy rapido proceso para rentar un vehiculo en menos de 5 minutos ya tenia las llaves, excelente trato y no me cobraron extra por 30 minutos que me pase !!! RecomendadoALEJANDRO P.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.JESUS S.
Lights didn't work, then had to dig out another trailer but they didn't change the equipment number so when I dropped it off it was a mess. They said that wasn't the one I rented.Arturo L.
Personal muy amable. Excelente.SONIA M.
Customer did not leave a comment.Walter P.
This location would be hard to suggest any improvements. The staff was terrific and very efficient.william G.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.priscilla R.
Delightful experience! Would highly recommend him and his business to anyone.Judith M.
quick fast & easy ive been else where , where they take up 30 - 40 min just confirming id , credit cards , emails etc ! i was in & out in a matter of minutes quick & easy no hassle cashier super nice & friendly told us what we were going to pay ahead of time before paying loved my experience here will be coming back to this location & recommenced people thank you .Javier V.
Customer did not leave a comment.Fernando D.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.RAFAEL R.
The location was ok. But the customer service wasn't the greatestJudith D.
Customer did not leave a comment.gabriela H.
Customer did not leave a comment.Susie F.
These guys are efficient and the customer service is 2nd to none.shona J.
Best UHaul in San Diego. Friendly staff and equipment is always clean, new, and great working conditionTHE C.
Customer did not leave a comment.Joseph A.
The gentleman that was there was very friendly, I had some pieces of wood in the trailer that I was returning, I was removing the wood to my truck and he said just leave it there I will remove it later with no extra costJuan E.
Customer did not leave a comment.Jer Cherng L.
Customer did not leave a comment.Benjamin H.
Customer did not leave a comment.Wesley J.
Friendly rental spot.Kelly F.
Customer did not leave a comment.JOY P.
The location is not routinely manned by a U Haul rep. It is a liquor store and not a desirable location. I'm glad I did not have my wife take the trailer back as originally planned I asked that the U Haul rep call me to let me know he had completed the paperwork for the turn in. I had to text him the following day and call the location to get confirmation. I had to do my own disconnect and move the trailer out of the parking area. Really poor customer service. I will never use this location again, even though it means a longer drive to drop off the trailer/vehicle.Dennis P.
Truck was dirty and compartment full of leaves and had to be swept before use. I could tell it hadn't been checked as there was a cart and a dolly I didn't rent. 1 trailer tire was almost flat (I didn't find that out until I loaded vehicle) and was a nightmare trying to find a gas station with air that could accommodate truck and trailer in downtown National City. Nothing checked.1 guy to run his liquor store and u haul and obviously couldn't do both.Glen P.
The location is not in a great part of town but the owner was nice and very helpful.James C.
Customer did not leave a comment.ROLAND A.
He was great, quick, and helpful.crystal D.
Customer did not leave a comment.James R.
Customer did not leave a comment.Marcos C.
Nothing but positive comments. Friendly and knowledgeable. Easy access.Jeff B.
This location was amazing, the first spot I went to in Chula Vista was horrible.kevin O.
Customer did not leave a comment.Tony R.
Customer did not leave a comment.anthony A.
Customer did not leave a comment.jeffrey B.
Rogers Customer Service is top notch. Great rental experience.CO T.
Customer did not leave a comment.Corbin H.
Ask every new customer to download the U-Haul app and set up an account at the time of pick up.saad J.
Customer did not leave a comment.Stefan L.
Had a rough start with my reservation, but I have to say it took 3 locations to fulfill my needs. All of them were very patient with me and did everything to accommodate my needs. Brianna from uhaul.com was fantastic and helped make this a great experience. I also have to mention those brothers where I picked up my uhaul; they have the greatest customer service I've ever challenged. Both are great people and made my moving an extraordinary easy move. They helped me pick up a transporter after hours. Hands down, perfect customer service. Uhaul has always been my choice, but now has left me to know I will always refer and always use. To all the branches and customer service, I thank you all. From beginning to the the end, this was the utmost terrible move I've ever experienced, but with the greatest help from uhaul to make it a very grateful experience. You are all awesome.Jerry R.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.perdro H.
Wheiting until 10:40 no body therePEDRO A.
Customer did not leave a comment.Jesus G.
Service was great no problemsARROYO B.
Customer did not leave a comment.James F.
Customer did not leave a comment.Vanessa E.
Customer did not leave a comment.anitav K.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Aleksei I.
Customer did not leave a comment.CHARLES R.
Receiced excellent customer service from Roger!Alan A.
N/A All was great and the associate on duty that night was super helpful so thank you,john R.