Customer Reviews for National Self Storage
(U-Haul Neighborhood Dealer)

206 reviews

1638 S Newburgh Rd   Westland, MI 48186
(on Newburgh Rd)

(734) 629-5301

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/2/2021 - 12/3/2021: Closed

Services at this Location:

Contact Us

(734) 629-5301

1638 S Newburgh Rd
Westland, MI 48186
(on Newburgh Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 12/2/2021 - 12/3/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

ralph R. 
Rating:
4.0

I'm not sure, I was very well satisfied.

LINDA JOYCE C. 
Rating:
5.0

Excellent customer service, the truck was ready, the Rental person (I forgot her name) was excellent, went over the contract, explained the insurance and return procedure, very thorough.

Allyn P. 
Rating:
5.0

Sales lady had great customer service

Melanie T. 
Rating:
5.0

All was perfect. Thank you. Dominique was very friendly and professional.

Jethroedwin B. 
Rating:
5.0

The power steering is off on the truck I rented. Could use a front end alignment as well, and the transmission felt like it wanted to start slipping. Gas gage needs to be adjusted. The needle never moved when I put gas in it. Never moved after I drove it either. It is misleading and adds an extra expense for the renter. Not cool. Other than that, it was great!

Leeann S. 
Rating:
4.0

Customer did not leave a comment.

ella M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Fantastic customer service.

Mark B. 
Rating:
5.0

The customer service of the employees was excellent. Domeni was excellent. LaWankee and everyone at the uhaul on cherry hill and wayne was excellent too. The young lady that was working sat night was really helpful. Hate moving they all made it tolerable

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

Harry L. 
Rating:
5.0

Customer did not leave a comment.

Barrett M. 
Rating:
5.0

Customer service picking up the u haul was superb .. excellent customer service

Dianne C. 
Rating:
4.0

Domoni was very professional and helpful with a non-typical accessory only rental, without a truck or trailer.

Theodore M. 
Rating:
4.0

Customer did not leave a comment.

Cheryl B. 
Rating:
3.0

Customer did not leave a comment.

Brandonjames P. 
Rating:
5.0

On line reserve did not work at all but the lady in the office was excellent at her job and took care of the problem.She deserves a raise

Greg N. 
Rating:
5.0

Might need to work with navigation companies to clarify location and entrance to the location since I was directed to the incorrect place for this location.

Daniel C. 
Rating:
5.0

The young lady who helped at the pick up of the truck, as well as the phone reservations lady, were both very knowledgeable, courteous, and efficient. Wonderful experience. Good price. Thank you all so much. Mary Raymond

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Sidney T. 
Rating:
5.0

The person who checked me out, and in. Was very courteous and professional. Truck was clean and in great shape. Facility neat and clean

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Crystal J. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Sue/Stacy make a great team, they really made my move easier.. they are very professional,kind and courteous ..

Charles S. 
Rating:
5.0

Customer did not leave a comment.

srinivas S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Very impressed with the Uhaul customer service on the phone. I was in a bind to get a ten foot truck within two hours of when I called and they went the extra mile to find me a truck! Location is great and so was the customer service. Very good communication and service!

Michael S. 
Rating:
5.0

Very convenient with excellent manager on site who makes sure all goes well.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

Great customer service..keep up the good work

Rosalind H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Suezane was awesome

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Renee E. 
Rating:
4.0

The truck cab was dirty, smelled like "4:20". The engine idled badly despite having less than 11k miles on it. The staff was friendly and great. This site being closed on Sunday was a plus for me = no specific time to return the truck. Most annoying: The truck lacked a proper 7-blade connector for towing, even though this is standard issue with a towing package from GMC, so I had to buy one. The truck had a U-Haul receiver and ball installed, probably from a previous customer, and the ball was hand-tight = very dangerous. All of my other complaints relate to the call center, for which I'm still waiting for my $50 credit to appear. I made a reservation online for 4pm 2/8 - 4pm 2/9, got a call during the 5min drive up the street that I could only have the trailer if I returned it by 11:30am on 2/9. I took it anyway. My tow vehicle broke down on 2/8, I needed to rent a truck with a hitch to return the trailer. I explained this to the call center, who booked me a truck for 12:00 on 2/9, half an hour after the trailer was supposedly due. I arrived at the pickup location (same as where the trailer was sue) at 11:20. They told me that I could keep the trailer until 4pm because the people who wanted it cancelled, but that the truck I reserved was not due in until noon. I waited for 55min, until 12:15pm, asked them to call the customer with the truck. There was no answer, but they noted that they had extended their reservation on 12/7, 2 days BEFORE your call center reserved it for me, to 5pm! The call center agreed to the $50 credit, but booked me truck they said was 5 miles from where I was. It was 9 miles from where I was, pointlessly padding the mileage I was billed for. If I ever have need of a truck again, it's going to come from someone else... Anyone else.

Eric M. 
Rating:
5.0

Friendly and efficient.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Brittney L. 
Rating:
5.0

Truck was clean, just needed new tires. I wouldnt want to drive a truck like that in the rain or snow with the tires.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

jamie K. 
Rating:
5.0

The lady helping me was so very nice. Thank you!

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Marc E. 
Rating:
5.0

Customer did not leave a comment.

meng L. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Humayoun S. 
Rating:
5.0

Staff was friendly professional and kind, the truck was in perfect condition and very clean. I would use their sevice again if needed, my daughter just bought a house n we will be using them to move her in the up coming week. : 0 ) Great staff!

Carley S. 
Rating:
5.0

Customer did not leave a comment.

Alana A. 
Rating:
5.0

Great service! Susan was very kind & helpful.

Christina T. 
Rating:
4.0

Customer did not leave a comment.

Theresa L. 
Rating:
5.0

Customer did not leave a comment.

Eveleen L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
4.0

I was given the truck with the fuel filled just below half full. I was told to bring the truck back at he same level. Not being familiar with the truck I over filled and was not compensated. I was charged a $25.00 cleaning fee because Lea swept the little dirt from my shoes on the rubber floor in the cab. I swept the entire storage area and removed wrappers tat were there when I picked the vehicle up. I asked to not be charged the cleaning fee and was told no. Terrible customer service.

Stephen R. 
Rating:
5.0

Help me alot.

Renee L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Mohammad I. 
Rating:
4.0

Customer did not leave a comment.

jesse C. 
Rating:
5.0

Customer did not leave a comment.

Stacey G. 
Rating:
5.0

Susan is the best. Place is well run and clean. No problems at all. Definitely recommend.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE F. 
Rating:
5.0

Customer did not leave a comment.

danielle A. 
Rating:
5.0

Great service

M Ahmer Y. 
Rating:
5.0

Lady working very helpful and friendly

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

carla C. 
Rating:
5.0

Customer did not leave a comment.

OLGA W. 
Rating:
1.0

I feel after manger missing my pick up day of truck.i should have had a free truck not just 50 off. I had to hire help.which could not help me the next day

Tammy K. 
Rating:
5.0

Love the location I went to the lady was so nice and very helpful would tell anyone go to the Westland , MI on Newburgh Rd location.

Sharhonda C. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Rachael R. 
Rating:
5.0

Customer did not leave a comment.

Hayley E. 
Rating:
5.0

Customer did not leave a comment.

jerald T. 
Rating:
2.0

Was rushed to return the truck when I was willing to pay an extra day because someone else needed it.when I dropped it off, lady in the counter said if you're all paid off you're all set??

Jan Paulo D. 
Rating:
3.0

Biggest concern was that the location didn't know how to operate the trailer due to lack of training. I left the location with the trailer not properly attached. It wasn't until 1/4 mile down the street that I decided to pull over and double check the hitch connection and realized it wasn't properly fastened. I think further training is paramount to prevent serious property damage or personal injury.

Mario N. 
Rating:
5.0

Customer did not leave a comment.

genta B. 
Rating:
5.0

The representative was very helpful and polite. Check-n in/pick-up probably took 2 minutes. There were no complicated/tight spaces to pick up/return truck on the property (at another location I was surprised I made it out of their lot without hitting something). They already had the truck pulled around for us. Would definitely rent from this location again and recommend to others.

Kara G. 
Rating:
5.0

Customer did not leave a comment.

frances F. 
Rating:
4.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Excellent service, Very pleased.

Terence T. 
Rating:
5.0

Customer did not leave a comment.

Arielle W. 
Rating:
5.0

Our origianal order was the rental in Ypsilanti on huron street, We had to cancel and the guy there was so nice and helpful, I think his name was Gordon, He cancelled no problem and helped me find another truck at a different location. Awesome customer service!

ERIC N. 
Rating:
4.0

Customer did not leave a comment.

angela H. 
Rating:
5.0

Customer did not leave a comment.

Neil F. 
Rating:
1.0

The customer service was less then stellar. The young lady that checked me out had no idea what she was doing and kept saying how she hated u haul . She hung up on people she called for help and it took her 45 minuets to check me out. She at one point told me that I couldn't take the U haul one way. She said she was glad she was moving to another store and never had to deal with u haul again.

Debra K. 
Rating:
5.0

Customer did not leave a comment.

DESHAWN G. 
Rating:
5.0

Customer did not leave a comment.

Harvir S. 
Rating:
3.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

A short and very fast move of one apartment.

ANTHONY P. 
Rating:
5.0

I received the most efficient & courteous service from Sue. My move from Milford to Westland required rental of a 26 foot both Superbowl Sunday, then another rental Sat Feb 11-Tues Fen 14. Three loads/trips later, the challenge was completed. Through the entire process, Sue offered the most considerate customer service. I'll use & refer my friends and colleagues of U-Haul's rental services at National Storage Center S. Newburgh in Westland. Ahain, thank you Sue for all your help! ??

Rochelle T. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Stacy Snell was top notch. Super knowledgeable and wonderful to work with.

Brianne O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Great help from stacy! She is nice and funny! Def use this location again

Christopher N. 
Rating:
5.0

Returned vehcile and used the self-return option. This was lightning fast and easy. Keep up the good work.

SCOTT B. 
No reviews have been submitted for this location.

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