Customer Reviews for National Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of National Self Storage

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Sidney T. on

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DAVID M. on

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The person who checked me out, and in. Was very courteous and professional. Truck was clean and in great shape. Facility neat and clean

Crystal J. on

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Roger H. on

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Charles S. on

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Sue/Stacy make a great team, they really made my move easier.. they are very professional,kind and courteous ..

srinivas S. on

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Stephanie C. on

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Heather S. on

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Michael S. on

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Very impressed with the Uhaul customer service on the phone. I was in a bind to get a ten foot truck within two hours of when I called and they went the extra mile to find me a truck! Location is great and so was the customer service. Very good communication and service!

Paul K. on

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Very convenient with excellent manager on site who makes sure all goes well.

Randy M. on

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Rosalind H. on

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Great customer service..keep up the good work

David D. on

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Kevin H. on

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Robert L. on

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Suezane was awesome

Renee E. on

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Eric M. on

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The truck cab was dirty, smelled like "4:20". The engine idled badly despite having less than 11k miles on it. The staff was friendly and great. This site being closed on Sunday was a plus for me = no specific time to return the truck. Most annoying: The truck lacked a proper 7-blade connector for towing, even though this is standard issue with a towing package from GMC, so I had to buy one. The truck had a U-Haul receiver and ball installed, probably from a previous customer, and the ball was hand-tight = very dangerous. All of my other complaints relate to the call center, for which I'm still waiting for my $50 credit to appear. I made a reservation online for 4pm 2/8 - 4pm 2/9, got a call during the 5min drive up the street that I could only have the trailer if I returned it by 11:30am on 2/9. I took it anyway. My tow vehicle broke down on 2/8, I needed to rent a truck with a hitch to return the trailer. I explained this to the call center, who booked me a truck for 12:00 on 2/9, half an hour after the trailer was supposedly due. I arrived at the pickup location (same as where the trailer was sue) at 11:20. They told me that I could keep the trailer until 4pm because the people who wanted it cancelled, but that the truck I reserved was not due in until noon. I waited for 55min, until 12:15pm, asked them to call the customer with the truck. There was no answer, but they noted that they had extended their reservation on 12/7, 2 days BEFORE your call center reserved it for me, to 5pm! The call center agreed to the $50 credit, but booked me truck they said was 5 miles from where I was. It was 9 miles from where I was, pointlessly padding the mileage I was billed for. If I ever have need of a truck again, it's going to come from someone else... Anyone else.

Michael G. on

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Friendly and efficient.

Kevin K. on

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Brittney L. on

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Robert G. on

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Truck was clean, just needed new tires. I wouldnt want to drive a truck like that in the rain or snow with the tires.

Michael S. on

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jamie K. on

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Nancy M. on

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The lady helping me was so very nice. Thank you!

ANGELA S. on

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DAVID R. on

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Marc E. on

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meng L. on

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Robert R. on

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Humayoun S. on

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Carley S. on

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Staff was friendly professional and kind, the truck was in perfect condition and very clean. I would use their sevice again if needed, my daughter just bought a house n we will be using them to move her in the up coming week. : 0 ) Great staff!

Alana A. on

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Christina T. on

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Great service! Susan was very kind & helpful.