Customer Reviews for National Storage Centers Cedar Springs
(U-Haul Neighborhood Dealer)

172 reviews

12505 Northland Dr   Cedar Springs, MI 49319

(616) 696-9637

Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 696-9637

12505 Northland Dr
Cedar Springs, MI 49319

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 8 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Per the phone call, to fix a mix up, the lady sounded helpful. But now we wait to call on Monday to resolve our many issues.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY JAYSON J. 
Rating:
5.0

The cup holders were broken and the truck had dried mud all over the floor mats. I was worried about being charged for the condition. Also I had a hard time finding gas stations to accommodate such a large truck so I didn't fill the tank back up.

KAMI MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA SUE E. 
Rating:
4.0

Customer did not leave a comment.

DELBERTROSS H. 
Rating:
5.0

The wipers probably needed a change but worked ok while needed. Something seemed off with the ignition switch but after some figuring it out, was ok. All in all another good rental from this location.

Kelly E. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

For vehicles in states that get snow, it would very helpful if they had snow tires.

SHEREE LYNN D. 
Rating:
4.0

My u-haul did not have snow tires and was stuck on ice for 4 hours! Had to call a tow truck .. it cost me 250 to have them tow it out and was not able to drive on snow covered roads..

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Dropped off before location opened. No interaction with staff/facility.

Justin R. 
Rating:
4.0

It was quick and easy to rent and return. It was later in the evening when I returned it but the parking lot was well lit and cleared of snow.

JOHN NELSON C. 
Rating:
5.0

Keep rates same 7 days a week not fluctuate n take advantage of most ppl work during the week n can only rent on weekends.

Jason H. 
Rating:
5.0

Great service fast and easy

NEREIDA C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD LEON B. 
Rating:
5.0

Everything was wonderful

NANCY B. 
Rating:
4.0

I thought all went well with the process overall. I wish I would have thought things out further in advance and used U-Haul moving helpers.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJOHN U. 
Rating:
5.0

Everything was perfect except the u-haul online registration but the agent was perfect...

Cordell G. 
Rating:
5.0

Customer did not leave a comment.

ed M. 
Rating:
4.0

You've already did it all!! Good Job!

Vickie S. 
Rating:
5.0

Customer did not leave a comment.

Sheree D. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Thank you. Exactly what I needed. Would come back here again.

BRENTLEE B. 
Rating:
5.0

The attendant (truly sorry that I can't remember her name) was extremely friendly and very knowledgeable.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Alishia R. 
Rating:
5.0

Customer did not leave a comment.

Sandy R. 
Rating:
5.0

It was great, thanks, keep doing what your doing!🤗

Craig K. 
Rating:
5.0

Customer did not leave a comment.

CARYNJO S. 
Rating:
5.0

Service was great, truck worked very well. I am grateful this truck was available for us to move 2 homes in 1 weekend.

JOHN CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
4.0

I messed up and dropped the U-Haul off at the wrong location. I received a very friendly call and was able to tell the woman on the phone where I dropped it off. She was extremely nice and told me she would take care of everything. Exceptional Customer Service!!!!

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

You need bigger cup holders so your coffee doesn't spill over.

Jami K. 
Rating:
5.0

This was the best moving experience. The staff was very knowledgeable, efficient and friendly.

Jenny B. 
Rating:
5.0

I think every thing was great. Thank you

Laura S. 
Rating:
3.0

Approval process took almost 20 minutes while I stood outside the truck. I finally asked and the person online said they would look into it. Would have been faster in store. I did it online for quickness.

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery R. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
3.0

Truck had strong cigarette odor

James K. 
Rating:
5.0

The lady who waited on me was great

Linda G. 
Rating:
4.0

On line reservation was the only problem. When I booked it my rate was for 3 days (Tues 9th thru Friday 12th). I checked on it a few days later and the return date had changed to the 11th. I fixed it to the 12th but when I got to the uhaul location, the return date was changed to the 11th again and the total cost was the same as if I was to have it 3 days. So I had to pay an additional $40 for the "extra" day. I feel like there's some kind of scam going on with the online reservation system.

Ian F. 
Rating:
5.0

It was an easy in and out process... The service provider was friendly and helpful. I would rent from them again when the time comes.

Duane M. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Seems the computer system was cumbersome for the workers. They had to re-enter information from my online registration and check in so it took much longer to get the vehicle than I had planned.

Julie P. 
Rating:
5.0

Fast, easy, in and out in 15 minutes. Equipment was clean and ready to go upon my arrival. Highly recommend booking online and doing the prep work before arrival. Made it SO easy!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
4.0

Trailer was mostly clean, but the gate pin on the passenger side was bent and the pin holes dont line up the best. Made it difficult at times to get pin in and out.

Sherman F. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Caryn Jo S. 
Rating:
5.0

Customer did not leave a comment.

Dawn J. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

The woman that helped me was friendly and helpful

Lloyd R. 
Rating:
5.0

Ladies in office are very nice

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Maribeth S. 
Rating:
5.0

Great customer service. Very friendly and helpful.

Luke P. 
Rating:
5.0

You should very proud of this location. Kerrie (Carrie ?) was a great representative of UHaul. She went above and beyond to assist me. Her computer was not cooperating during my transaction. She did not get flustered or angry. She was friendly, professional and showed personal integrity. She also went out to shovel the ice from the parking area!!! As a business woman I would loved to have had her work for me! Kudos to her. Katrina Taylor

KATRINA T. 
Rating:
5.0

the brakes were not very good

Heath J. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

This is an awesome storage company. The employees were amazing from day 1 of my unit rental through my truck rental today.

Michellelee B. 
Rating:
5.0

The lady in the office was extremely nice and friendly.

Melody M. 
Rating:
4.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
5.0

I have rented several uhaul trailers and this was BY FAR the best location I have ever rented from. Super friendly staff!

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Andreajune S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Kylie T. 
Rating:
5.0

Another excellent experience dealing with this U Haul in Cedar Springs MI . Shelli did a great job with the entire process! Thanks!

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Jan B. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

All went perfect, our rental lady Shelly and her assistant that helped us hook up the trailer and showed us how to use it did a super job! They were both very pleasant and made the process fast and simple! Thanks! ????

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
4.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Lovely ladies working in the office. Great customer service

David H. 
Rating:
5.0

Very friendly and helpful. Everything was ready to go. Drop off was easy.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

irina K. 
Rating:
5.0

Customer did not leave a comment.

Doreen B. 
Rating:
5.0

Very friendly and professional!

Jeff N. 
Rating:
4.0

Customer did not leave a comment.

Kim P. 
Rating:
5.0

Customer did not leave a comment.

Ian V. 
Rating:
5.0

Customer did not leave a comment.

Jan B. 
Rating:
4.0

Shelly was very helpful and pleasant to work with. I have used UHaul before and not been impressed with the employees but she was great.

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

austin S. 
Rating:
3.0

Customer did not leave a comment.

Kris M. 
Rating:
4.0

Customer did not leave a comment.

JEFF W. 
Rating:
3.0

The truck I reserved originally was at another location. I was told less than 24 hours before I was due to pick up my rental that that location did not have what I needed. They instead sent me an hour out of my way to get the truck I needed. If I reserved something and a specific location, I expect it to be there.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
1.0

The signage consisted of a hand written piece of paper. It appears as though this is a newer location. Upon my arrival, no attendant was present during open hours. They were late with filing my paperwork, and charged me a late fee on my tow dolly because they don't have their act together. I returned both the truck and tow dolly at the same time, 24 hours before my 4-day rental period expired. I will never return to this location.

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Laurettalynn H. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great service and wonderful employee!!

Susan S. 
No reviews have been submitted for this location.

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