There is very little that can be done to improve on the stellar service we received. The whole transaction from beginning to end was wonderful. The gentleman who handled the rental was very pleasant and went the extra mile to help us. The equipment was in clean condition; it was mechanically sound and the rates were very fair. The next time we need a rental truck, we will definitely us the U-Haul in Crittenden, KY.
bob d
Customer Reviews for National Truck & Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were closed when I got there so I called he number on the contract. I was texted a link for self drop off. The link worked but the app wouldn't let me choose my location and even with full location sharing set the app couldn't find me. I had to manually check in but was concerned they would charge because the auto check-in wasn't completed. I was not charged. The location is small and the only reason I would not recommend dropping there is I had a 26 ft truck and there was one spot left in the lot with a truck from and back a fence to the side and the drive and a parking lot opposite the fence. Was very tight and with no camera in the truck was a frustrating but possible task.
Henry RKevin was a genuinely wonderful person. He embodies what a caring and thoughtful person should be in that industry.
Stephanie TFirst ever experience with renting a uHaul. Couldn't have asked for a better experience.
AMANDA FI will be calling customer service tomorrow for some type of refund I wish heard $350 for a local truck
TREY MAwesome owner manager with excellent service. I will be utilizing their services soon again.
Edward MYou are Awesome with all you dothank you for all that you do we Appreciate you.
CONNIE HAmazing, fast, and extremely friendly service!!! Would for sure recommend to anyone!!!
Devin BNothing your doing an awesome job and Kevin is truly a great man
CRYSTAL RExcellent service. Thank you!!
Paul BBest customer service period.
JUSTIN LNice guy in & out quickly
jerry bWindshield wipers need replaced on truck
Shane SOwner was great to work with. Needed a bigger truck than reserved and was accommodating without issues. Owner was very helpful and friendly a pleasure to deal with.
Steve AEasy check in and return great location Crittenden, Ky
edward lN/A
harlan sSmooth, and easy experience, good communications, everything went as expected.
MIKE CAlways easy to work with.
Scott LAbsolutely the best service ever and Kevin was the nicest person in the world
BETTY MLittle tight for space
BRUCE WOur experience started out great. We moved from out of state and dropped our U-Haul at this location. Kevin was very helpful when we needed to extend our rental and allowed us to drop it off after they were closed without paying for an extra day. However, we’ve since rented two more times from here and are not impressed. The first time was last month. We rented an open trailer. Shortly after getting it, a tire blew. Okay, nobody’s fault, these things happen. We promptly returned the trailer back to the location. The employee was closing up but stayed a few minutes to accept the return. No issues. We requested a refund and although Kevin didn’t want to provide one, the area manager did. Then the other day we go to rent an auto transport. When we went inside to start the check in process, Kevin the owner was working. He immediately said “my wife doesn’t like you,” “you tried to get something for free,” and pounded his fist on the counter. He did allow the rental to proceed and walked out to our truck to hook it up. While hooking it up, we noticed the front tire tie down was tattered pretty significantly. As part of the check in process, you have to verify the condition of the equipment. We mentioned it to Kevin who immediately got an attitude. We said it was a safety issue, which his response was “I’m not going to fix it for you” and told us he was going to cancel our reservation. He unhooked the trailer. As he was walking up to the building, he told us to never come back then said “cause I’m the owner that’s why. You pissed my wife off and I’m gonna take her every time.” There’s two concerning things about this. One being you should run your business based on being professional, not on emotions. Second being that Kevin is a full service garage for UHaul. He is responsible for maintaining the equipment and refused to do so. While you will read a lot of positive experiences here, consider the negatives one with a lot of weight. It seems that the second you question him or have an issue, he turns into a hot head. We escalated this issue up through UHaul and coincidentally they have had several customers complain about negative interactions with this owner. We rent from UHaul quite frequently for various things and have never had an issue like this.
Justin CMaintaining the equipment should be a priority. Not much to a car Dolly but went through three to find one that wasn't totally broke. Returning broke equipment cost me valuable travel time.
Joe SThe website & Google both show 7:00am opening. upon arrival, they did not open until 8:00am
Jared KGreat service and very nice and easy to get along with.
Andrew DAt first I was charged for an extra day after receiving a text about their 24/7 drop off services. I fked up on my rental time. I usually do late in the day pickups and late in the afternoon drop off after places usually close. I did the same thing this time except for I had time to pick it up early. I only noticed the contract date and not the time, rentals are 24-hour periods... Unless your pickup time happens to also be after the place closes and then you don't get charged an extra day. I didn't notice that when I picked up the U-Haul and I didn't notice that in the contract. This place was kind enough to correct my mistake instead of charging me for another day. 10 of 10. Definitely recommend.
Chelsea WIt was a super easy process and we received the best customer service. Absolutely would use again!
Emily DI wouldn't change anything you guys are doing. I've used U-Haul before and Kevin is literally one of the coolest dudes I've ever met. Exceptional dude with exceptional customer service skills. I would recommend this place to anybody. He suggested I get the nice dolly. It helped me so much with my move as well as suggesting the largest box truck which eased my stressful mind. Y'all keep doing what you're doing. Running this greatly maintained professional business.
JORDAN REasy to find and plenty of room to leave the truck parked in a good spot. Mobile return was simple.
Judy CI always use this location they are awesome to work with. I do have a problem with my last rental though. I rented the 5' by 9' ft to haul my utv vehicle to my new property I went to land it on the trailer and it wouldn't fit cause the trailer isn't 5' by 9' like the website said and the sticker on the trailer said so my utv wouldn't fit it was 2 inches 2 wide. So I was really disappointed and wasted my time and money
Kyle CThis was a very simple process even though there was a glitch with the return part. It was fixed properly. Thank you!
Jennifer GCustomer service was awesome as always!!! So many companies could learn from you and make everything a more enjoyable experience!!!
Austyn WThe operator is very helpful and friendly. Everything went smoothly for us. I did not like the UHaul website pre-selecting a lot of accessories. I felt like I had to go through and unselect over a dozen items before I found in very small type a single unselect check box. That kind of thing makes a company seem rather shady, I'd change it.
Bruce ZKevin is great! Always accommodating and makes sure you moving needs are met. Excellent customer service. Always has the necessities I need for my move-boxes, packaging for dishes, etc. Looking forward to his new location in Williamstown!
RAMONA WWould be nice if I didn't need to put gas in as soon as I left the rental place.
RODNEY HU haul could use a better location in Crittenden, ky
jJERRY MAwesome people to work with.
richard wThis is one of the best locations I have ever rented from.
Gary OKevin is awesome !! He was very helpful with getting the right equipment for the job. He was suggesting items available to make the experience even better (I didn’t know you had towing if I was stuck in the mud ... excellent product) He listened to the needs I had during my move and helped me match up with the correct products !! A 5 star isn't (he would get a 10✨️) high enough for what peace of mind I had when I left his location and during my move.
aritha wThe o ky issue with the drop off location is that they smoke inside the building. I could not stay in the building to return the keys - I had to send my husband in. But the man was super nice.
Derek WSuper friendly people to deal with. They always have the equipment I need.
kevin kNeeds to know who improvement ,could not have been a better experience .
Jerry WJust keep up the good work :-)
Douglas MKevin and his team are friendly and professional. I have rented trucks from them on several occasions and always had a good experience. I'll be back :-)
Douglas MConvenient location. Excellent equipment. Broad range of products. Kevin, the owner was very helpful and friendly. I had to extend my rental with no problems. Would highly recommend this location. Will definitely use it again.
Tom HNot much, Kevin was great
JOE MLet me start off. I have rented here before and have had a great experience, Yesterday all the equipment was great but the red head lady that was running the desk was horrible. I was in a hurry and did the reservation online I got to the office and told her I had a reservation,, she said can I have you driver’s license,, I handed it to her and stood there patiently. It seemed like it was taking forever! I asked her if I could go ahead and hook up the trailer since it was taking so long and I looked over the desk and she had her cell phone sideways watching a video or something!! I was kinda flabbergasted. She was rude the entire time I was there and could not help hook up the trailer at all. I did it all myself, which for me is not a big deal but another customer may be different. Again I have rented from this location before and the rental experience was 100% better this time it was just the red head lady running the desk.
John WNO SMOKING inside the store! The guy that runs the place is super nice, but the cigarette smell/smoke is extremely offensive.
BRIDGET FI would recommend getting a larger yard to store the trucks and trailers in. Heather has done a great job both times we've rented there but she's got very little open space to manuever trucks and cars in and out. Overall, I love this location. Heather is always very helpful and professional.
Randy PAlways come here! Great People Awesome Place!!
Justin LI was charged on my credit card and debit card for a single transaction. The next day I went to return some items because my wife bought them as well from another location. I went into return then and the lady started freaking out saying she can't do returns she doesn't know how. Then says her manager does not let them take returns. Before I could even say a word. Would not recommend this place at all. Stay away. Still trying to get my money back for being double charged.
Gabriel BGreat place HAS ALL the moving equipment u need tape-boxes !!!
david mDidn’t get the employee’s name but they were a great help to us.
Alan W