Customer Reviews for National Truck & Equipment
(U-Haul Neighborhood Dealer)

487 reviews

455 Lebanon Rd   Crittenden, KY 41030

(859) 903-0336

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(859) 903-0336

455 Lebanon Rd
Crittenden, KY 41030

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Even though I already checked in online I got a call from uhaul telling they were changing my pickup location to 25 miles away from the original pickup. I questioned how this could happen when I already checked in, and of course I got an "I don't know" which was totallyl unacceptable. Kevin reached out to me and said not to worry that he'd take care of me. On a scale of 1-10 Kevin's location in Crittenden KY rates a 20. Kevin and his family were very very helpful in renting and picking up the truck. Kudos to Kevin!!!!

Dominic D. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

They over charged me....when i brought the vehicle back clean and in good shape the way i got it i never got my money back on the truck so no im gonna tell everyone i know not to go there...

GREG N. 
Rating:
5.0

Very friendly with outstanding service!

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Everything was great keep up the good work

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Connie was a pleasure to work with!

susan L. 
Rating:
5.0

Customer did not leave a comment.

Ralph L. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lori G. 
Rating:
5.0

Great people to deal with, I always rent from this location.

DOUG I. 
Rating:
5.0

Kevin was friendly and very professional. He explained the contract in detail. The truck and the cab was clean. We would gladly recommended and use his services again.

carla W. 
Rating:
5.0

Staff were excellent to work with

Ashley W. 
Rating:
5.0

Always amazing service !! Even after they are closed the service is still great ..

Aritha W. 
Rating:
5.0

Excellent service as always !! They have been lifesavers during this move !!

Aritha W. 
Rating:
5.0

Everything was perfect friendly staff all good!!!!!

Luis S. 
Rating:
5.0

equipment performed very well personel were helpful and friendly

Luther T. 
Rating:
5.0

Excellent service. I had a situation where I needed to extend the rental beyond the 1 day and was quickly taken care of and accommodated without any disruption to my moving schedule !! They really do provide Top Notch Customer service!!

Aritha W. 
Rating:
5.0

The customer service is always exceptional at this location, I would always suggest customers go to this location !! He is awesome at doing his job and very helpful with making sure we had all of our needs met and even some we didn't know they offered..

Aritha W. 
Rating:
5.0

Customer did not leave a comment.

jenny K. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

An excellent U-Haul location to visit for you next move or equipment rental. Great people and well maintained equipment. Open 7 days a week which really helps with my busy schedule! Thanks again!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

Kevin was an amazing help to me this day as another location cancelled my uhaul truck. I would highly recommend Kevin's location as his location was clean and he was excellent to work with!

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Mccoy K. 
Rating:
5.0

Great owner. Very nice and easy to work with!

Albert R. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Danielle N. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Would have been nice to drive 3 miles instead of 30 to pick it up, but otherwise it was ok.

ALEXANDER K. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
5.0

Just keep doing what You are doing! Consistency keeps Customers and expands Your Business!

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

This was my first time ever using Uhaul. Kevin contacted me several times to ensure everything was correct for my move date and it made things run perfectly! Kevin went above and beyond!!! I would highly recommend Uhaul and would highly recommend Kevin's location......

William R. 
Rating:
5.0

Super friendly people and great customer service. HIGHLY recommend renting from this location. Will send friends and family to this location always

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Great customer service

AMBER S. 
Rating:
4.0

This location is so sweet and awesome… little tight parking lot

William T. 
Rating:
5.0

Customer service was EXCELLENT !! We had a last minute need for a truck and the process with the location was wonderful !! They had exactly what we needed and was quick in delivery of products ! We will definitely be using this as our goto location anytime we are in the market for a truck and moving supplies !!

Aritha W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Kevin is an absolute angel and should be treated as such.

Grace V. 
Rating:
5.0

Customer did not leave a comment.

Grace V. 
Rating:
5.0

Great service, clean and well maintained truck! Nicest truck rental experience we've ever had.

Diane W. 
Rating:
5.0

Everything was great. Will definitely use again in the future!

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Their kindness speaks for itself. I don't see any improvements they can do.

Toby D. 
Rating:
5.0

Outstanding customer service

DAN C. 
Rating:
5.0

Let someone know the gas gauge will not move in real time so people don't end up putting a quarter tank extra in the gas tank considering u-haul is too cheap to reimburse for that but quick to charge an inflated fee if that step is skipped. This is not a reflection of the location itself but an example of corporate greed.

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

Vanessa T. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Kevin was fabulous! Would recommend him to everyone! We may need another rental truck in a few months and he will be our guy!

Vicky B. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

I can't say enough good things about Kevin and his customer service. I was coming from out of state and needed a car dolly and didn't know if I would make it before Kevin closed so he looked for a place on my route that I could pick up in transit but none were available. So Kevin went above an beyond what most would do and gave me his personal cell number so I could keep him updated and stayed at his store an extra hour waiting for me. You'd be hard pressed to find better customer service than Kevin and his wife will deliver.

William R. 
Rating:
5.0

Excellent!!!

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Starla F. 
Rating:
5.0

Equipment was very clean, not sure if break down of vehicle was in anyone's control

Dawn B. 
Rating:
5.0

Needed a replacement truck which was provided without any problems. Outstanding customer service from Kevin.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

The staff was wonderful and really made moving just a little bit better. They have great customer service!!

jessica C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Jarrord was a Great guy to deal with friendly , prompt service

Randy D. 
Rating:
5.0

Kevin was very helpful in what we needed to rent. Truck was great. And Kevin was very accommodating. Thank you so very much...

Fredericka L. 
Rating:
5.0

Kevin was amazing, made sure we were aware of everything they normally don't tell you about coverage details and how to avoid being charged extra. Great condition of the vehicle as well, well maintained.

Brandon S. 
Rating:
5.0

Nothing. It was fantastic!

Jerry H. 
Rating:
5.0

Always great doing business with them. Thank you 😊

Glenna F. 
Rating:
5.0

Nothing! We have rented several times. Always a great experience.

Gary C. 
Rating:
5.0

Friendly, courteous customer service, clean truck, can not say enough nice things. I'd go out of my way to rent from this location again just because of the great service! Without question will definitely recommend to my friends and family.

Linda P. 
Rating:
5.0

I was most impressed with how clear the renting process went. I was not left with any questions items. Every thing went ver smoothly and I am well Pleased with your service

Vanous B. 
Rating:
5.0

Customer did not leave a comment.

BRAD W. 
Rating:
5.0

Customer did not leave a comment.

Brittany E. 
Rating:
5.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

Customer did not leave a comment.

Landon O. 
Rating:
5.0

The parking lot was straight ice. My daughter fell and hit her head getting out of my car to go inside. Besides this, everything was great: the truck was heated up. The owner also helped me to get a better priced I had signed up for it wrong thing. I will definitely be going back.

Jennifer B. 
Rating:
5.0

Didn't see any improvement needed!

Heather D. 
Rating:
5.0

Quick, efficient customer service. Spotless and well maintained equipment. I would highly recommend this location.

Ann H. 
Rating:
5.0

Kevin is amazing. He was very kind and courteous. The whole experience was great from start to finiah.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Kevin is amazing. He went above and beyond to make sure we were taken care of. He made our move less stressful for sure and we truly appreciate him and all he did to help us!!!

Robert B. 
Rating:
4.0

My experience was great. He's very personable and helpful. Willing to work with you within reason and also helps you save money. Used this place twice and will go back and recommend him to everyone.

Zackery B. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

You guys keep doing what you do!!! You are awesome!

Harold G. 
Rating:
5.0

The representative was very friendly and helpful. Check in process was very easy.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Corajean H. 
Rating:
5.0

Kevin was great. Easy to work with.

Bobbie B. 
Rating:
5.0

The guy at this location went above and beyond to help me and I greatly appreciate it

Megan K. 
No reviews have been submitted for this location.

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