Customer Reviews for Neighborhood Variety Store
(U-Haul Neighborhood Dealer)

113 reviews

1018 Waverly Ave   Holtsville, NY 11742
(Across from Holtsville Fire Dept)

(631) 289-2120

Location Hours

  • Mon-Sun: 7 am - 9 pm

Services at this Location:

Contact Us

(631) 289-2120

1018 Waverly Ave
Holtsville, NY 11742
(Across from Holtsville Fire Dept)

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Nobody to unhook the trailer from my truck, I had to do it by myself.

Bernardo C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JAMESJ V. 
Rating:
5.0

Customer did not leave a comment.

SALVATOREGAETANO G. 
Rating:
5.0

Customer did not leave a comment.

RICHARDJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA M. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

The individual that I dealt with was excellent however do to computer problems at U-Haul, I waited 40 minutes from 8:05 to 8:45 to obtain my 15 foot box truck, I again stress that the representative at the location was professional and apologetic. again

Michael C. 
Rating:
5.0

Great

EDUARDO S. 
Rating:
5.0

Was convenient and local to use. Very friendly and helpful with the rentals

BERNADETTEM J. 
Rating:
5.0

Customer did not leave a comment.

Roger F. 
Rating:
5.0

Customer did not leave a comment.

nancy W. 
Rating:
5.0

Employees were courteous, friendly, helpful, attentive. 5 Stars !

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

ADRIELOTHNIEL R. 
Rating:
5.0

Customer did not leave a comment.

JOAOMIGUEL A. 
Rating:
5.0

Made it easy 123

Edward H. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
5.0

Guys were great. Helpful and accommodating..

Michael H. 
Rating:
5.0

I reserved a 10' truck at this location and when I got there they only had a 15' truck for me. Thy said they didn't know why the site let me reserve a truck they didn't have and I had to pay $10.00 extra for the bigger truck.

RAINAS G. 
Rating:
5.0

Nothing. Process and pickup/drop off was quick and easy

Karen M. 
Rating:
1.0

I have used these trucks every single time I've ever moved and I have never spent this much money using a truck for four hours less than 40 miles refilling the gas being charged for things that I didn't use and being charged for the rental twice I have never in my life spent this much money for a truck and if you go back using my name you can see I have rented a truck several times from U-Haul and I am extremely upset and would never recommend this location again because I was absolutely overcharged

Stephanie T. 
Rating:
5.0

Keep up with the good service!

FRANK M. 
Rating:
3.0

Do maintenance on the van (oil change)

peter C. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
2.0

I ordered a 15 foot truck on the inside it said it was a 14 foot truck there's also a sign saying it was 19.99 to rent but they charged me 29.99 because it didn't apply to the truck even though the banner was in the truck window I feel like I got ripped off why say you have a 15ft truck when inside it says 14ft including the top price that goes over the driver wish I would have known this before I would have gotten a bugger truck from another location

CHRISTOPHER F. 
Rating:
4.0

Customer did not leave a comment.

D B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE B. 
Rating:
5.0

I was very impressed with the service from your partner company

Dawnmarie A. 
Rating:
4.0

It was conveniently located near a storage unit where we had furniture to move. The clerk's in the store were friendly and informative. Would definitely use them again.

JEFFREY L. 
Rating:
3.0

You changed my pick up at the last minute, causing me to have to drive one and a half hours in two directions, causing a delay of 3 hours and then had the audacity to charge for the extra mileage.

EMMANUEL A. 
Rating:
5.0

There was a few issues with the truck we had a horrible smell inside the cabin we had a 3 hour ride the a/c kept on shutting off ... very uncomfortable in the heat ... the truck was to old 2012 very uncomfortable ride for long distance..wasn't happy with the truck at all.

MARIAM M. 
Rating:
1.0

Explain rates properly bc I was told it would cost 99 cents per mile and was charged 1.89 per mile and rental fee , such a horrible experience

PAULJOSEPH D. 
Rating:
5.0

Friendly customer service, easy scheduling, great experience.

trisha R. 
Rating:
5.0

Customer did not leave a comment.

PATRICKT K. 
Rating:
3.0

Customer did not leave a comment.

vincent D. 
Rating:
3.0

Customer did not leave a comment.

CM P. 
Rating:
5.0

Customer did not leave a comment.

DANIELMICHAEL N. 
Rating:
4.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

RACHELE P. 
Rating:
3.0

Customer did not leave a comment.

THOMASA J. 
Rating:
5.0

Customer did not leave a comment.

HUGO JR C. 
Rating:
3.0

Inside of truck was dirty

David P. 
Rating:
4.0

Customer did not leave a comment.

viviana B. 
Rating:
5.0

nothing every thing was fine

daniel R. 
Rating:
5.0

Customer did not leave a comment.

Taylor K. 
Rating:
3.0

The merchandiser was alone and had field other customers but he did this well.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
3.0

Truck was in good shape. Rep was very helpful and knowledgeable.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Gary Y. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
4.0

Vehicle had over 128000 miles on it was very dirty and rickety. Drivers seat was ripped.

Vito D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Too expensive!

Christopher G. 
Rating:
3.0

Staff in store were very nice. The truck was filthy, ripped seat, NOT a standard U-haul Truck!!! Disappointed...……….

Marc B. 
Rating:
5.0

Thank you very much.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Wuping X. 
Rating:
5.0

Pleasant experience

Renvoy M. 
Rating:
3.0

Place was clean, no problems with personnel, but parking lot was crowded with cars so we had a hard time parking the trailer by ourselves due to limited space

Emily F. 
Rating:
5.0

Soooo convenient. Literally down the block. After talking to the super nice guy at my drop off location and explained that my pick up location was over 20 miles from my starting location where I needed & wanted to pick up truck. Making me automatically over my allowed miles. But, he told me to call Uhaul. So I did. They quickly refunded any extra miles I was over. (My case was 10). I would definitely recommend using Uhaul.

James H. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

The worker, I believe his name was George, was fantastic. Knowledgeable and very clear in explaining every little detail.

brett G. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Awesome customer service

eileen B. 
Rating:
1.0

location was efficient, truck was fine. Customer service was horrible. Person who answered the phone was rude, dismissive and condescending.

Gail D. 
Rating:
3.0

Held the sale on my credit car but they would not accept cash when I returned the trailer.

Pat C. 
Rating:
3.0

Customer did not leave a comment.

NINA C. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

Customer did not leave a comment.

Vanessa S. 
Rating:
2.0

There was a guy that continued to play the lottery when we were trying to return the keys. The clerk kept putting us off to cater to the man. We needed to leave and it took almost half an hour to get for him to check the truck.

Rachel C. 
Rating:
4.0

Customer did not leave a comment.

EDWARD M. 
Rating:
3.0

Representative was good but the truck reeked of nicotine and the transmission was continuously slipping at low speeds

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

Customer did not leave a comment.

Kirsten B. 
Rating:
5.0

Customer did not leave a comment.

Betsy W. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Everything was good. The process was easy

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

denise G. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

Customer did not leave a comment.

Askold S. 
Rating:
3.0

Just a weird location to pick up a uhaul. Otherwise everything was good. Only thing weird was I was told I would have to pay all these extra $50 fees if I used their dumpster for garbage, or if I didn't replace a quarter tank of gas.

AnnMarie G. 
Rating:
5.0

I did not have any problems with the point of sale establishment. I had problems with the purchasing and return changes. First I ordered from Hauppauge, then I get redirected to Patchogue for pickup. I understand I was comped 30 miles and an additional 5 for a wrong odometer reading to compensate for this. I told by the point of sale store in Patchogue that I was doing one way with drop off in East Moriches. I know there are locations in East Moriches for drop off but I thought maybe they needed a truck in Center Moriches as my sheet said Center Moriches. During my move, the location for return changed and became Manorville which is even farther, but there was no notification of the change other logging into the app. For a move that I was struggling to keep my miles low, this was quite an annoyance.

Richard F. 
Rating:
2.0

Location was a convenience store. Very misleading. Not knowledgeable. Didnt seem very organized wither.

John L. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Sergio V. 
Rating:
5.0

Rob was extremely helpful and made the rental experience move very efficiently. Will continue to use This store for all my needs. Friendly and very accommodating

donna E. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Perfect!

JYOTI S. 
Rating:
1.0

The guy told me I won't be charged within 24 hours. I still got charged for an extra day.

Ken M. 
Rating:
5.0

The experience was excellent. I cannot think go anything that would make it better

Larry M. 
Rating:
5.0

I think it's very good so far

Ahmad E. 
Rating:
1.0

Drove 2 hours to pick the truck up and the rental place did not have the truck I reserved. Had to go out of my way another 30 minutes to find the truck I needed! I should be compensated for this. And the service personnel when I called was of no help at all!

Christopher M. 
Rating:
1.0

Charged my credit card twice and now I can't get a hold of anyone to get the credit. Had to call the credit card company to dispute the duplicate charge. Never received receipt and when I did the reservation on line I estimated 100 miles but I didn't use 100 miles but still was charged for all of the 100 miles. Would never use this location again. Moving is stressful enough without someone trying to scam you on top of it

Gabriela K. 
No reviews have been submitted for this location.

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