Customer Reviews for Nelos Tire City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Nelos Tire City

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Jessica T. on

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Have agent that is at the location help with online reservation for those who don't understand.

Qiana J. on

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The actual U-Hauls were parked to businesses down

Pablo M. on

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Equipment was dirty inside but it was ok.... driveable....

Lori W. on

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Daniel A. on

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cristal C. on

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Edwynn E. on

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Definitely bad experience. The people at Nelo's are unknowlegable about the online process which caused me to get the wrong truck. Will never use uhaul again because of this, I should've just rented a truck from Home Depot.

Claudia H. on

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Terrible customer service to say the least. Official complaint filed and I did not have anyone contact me at all to address it

BERISFORD N. on

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eveline A. on

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Because they a 34 more than what I was supposed to pay..explanations please?

gwendolen B. on

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Reginald B. on

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parbindo L. on

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BRIAN W. on

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Cassandra S. on

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MATTHEW B. on

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Lazy 1 1/2 late and simply didn’t care

Vernal S. on

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HELANA H. on

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They have very poor customer service

velande M. on

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shantell O. on

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Mark D. on

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Agent wasn't there when I arrived. I arrived at 5:35. had to wait another 20 minues for him to come back

oscar S. on

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Smelly location. Clerk did not tour vehicle to make sure previous damages were noted along with gas gauge/mileage. Clerk rolled his eyes (due to inconvenience) with attitude once I came in and notified I had made appointment. Would not return or recommend.

Loretta D. on

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Cameron H. on

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MELODY S. on

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They charged me for insurance when l declined it and failed to refund it.

Julaine M. on

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Not responsive to emails. Did not reimburse me for excess gasoline.

Aaron G. on

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Fix up the vehicle the driver door couldn't be opneed from the outside. The inside stunk to high heaven and the dash was letting in the heat from the engine. Very poorly maintained vehicle.

Ricardo C. on

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janina B. on

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No Direct answers and timely assistance. Need for Proper information and delivery of code, when main system is not working well. At the Location for pick up the staff there had no idea what needed to be completed or had no idea who the second party dealer was but only new he was on vacation. We were given a phone number to call if there were any issues an individual answered who never identified himself as well as another individual who we spoke to. It took us over 4 hours to get the keys for the vehicle, including that the individuals had no knowledge of the code or which box the keys were in. There was only one positive thing in the whole process and that was the patience of a customer service representative by the name if Jalene who help see us through this awful experience. I will not use uhaul services in the future or recommend that anyone does either. I am still having difficulty just getting information regarding the bill. I was told that the individuals including the manager for this location didn't know how to put in the bill information. There need to be a better screening of second party dealers and better connection and communication between headquarters and second and third parties dealers.

Evadney L. on

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leroy R. on

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The Server do not answer his phone and he don't know how to communicate effectively

Brian S. on

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Have everything I reserved. The pickup location didn't have the blankets that were "guaranteed," & I had to go to a second location.

corey P. on

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Kenyatta L. on

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