Everything needs improvement. I drove by the U-Haul in Apple Valley bc it’s literally next to my storage unit just to see if they had a truck for rent. And that being said the customer service said they didn’t have a 26” truck to let me use. Bc I know that the Apple Valley store always has trucks for rent bc there’s literally 2 outside with RENT ME signs. Apparently they forgot they had those two 26” trucks. Made me drive an hour to another destination to pick up the truck. I even called them before I left to confirm that the truck was there, customer service representative said yes it’s there. I get there after a hour drive. That place said they’ve never had a 26” truck. Called customer service back again & they had me drive another hour away again to pick up a truck at another location. And they didn’t have my dolly to move appliances that I ordered. Total bull crap on U-Haul. I will NEVER use U-Haul ever again and do NOT recommend them to anyone. I will use Penske or Hertz from now on.
JOSHUA C
Customer Reviews for Nelson Real Estate Team
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements are necessary. Over all everything was great!!!
tammy yna
JUANITA G