Everything needs improvement. I drove by the U-Haul in Apple Valley bc it’s literally next to my storage unit just to see if they had a truck for rent. And that being said the customer service said they didn’t have a 26” truck to let me use. Bc I know that the Apple Valley store always has trucks for rent bc there’s literally 2 outside with RENT ME signs. Apparently they forgot they had those two 26” trucks. Made me drive an hour to another destination to pick up the truck. I even called them before I left to confirm that the truck was there, customer service representative said yes it’s there. I get there after a hour drive. That place said they’ve never had a 26” truck. Called customer service back again & they had me drive another hour away again to pick up a truck at another location. And they didn’t have my dolly to move appliances that I ordered. Total bull crap on U-Haul. I will NEVER use U-Haul ever again and do NOT recommend them to anyone. I will use Penske or Hertz from now on.
JOSHUA C
Nelson Real Estate Team
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stevens Point, WI 54481
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews WorkNo improvements are necessary. Over all everything was great!!!
tammy yna
JUANITA G