Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app would not work for me when I dropped off the truck. But Nelson's completed the transaction to my satisfaction. They were closed when ai dropped off.
Clifford Walker
Rating:
5.0
All was good, easy.
brian zak
Rating:
5.0
I called up last minute and they took care of my needs
BILL SCHAEFER
Rating:
4.0
Customer did not leave a comment.
Gilbert Ankenbauer
Rating:
5.0
Customer did not leave a comment.
Virginia Erickson
Rating:
5.0
Great service at a fair price. Sales person was very helpful and made sure the trailer was connected properly. Would use their U-Haul service in the future.
jan scott
Rating:
5.0
Customer did not leave a comment.
GEORGE NEWKIRK
Rating:
5.0
Customer did not leave a comment.
William Walkner
Rating:
5.0
N/A
RONALD WALTER
Rating:
5.0
Customer did not leave a comment.
Anthony Piraro
Rating:
5.0
Nelson’s is convenient given its central location in Northern Door County on HWy 42 that services mush of the county. Saved me an hour compared to using a drop in Sturgeon Bay.
Michael Fordney
Rating:
5.0
Customer did not leave a comment.
Kristina Piraro
Rating:
5.0
Customer did not leave a comment.
Michael Wielosinski
Rating:
5.0
Excellent. ADAM was very helpful.
Five stars plusfor Nelsons hardware.
WILLIAM RACK
Rating:
5.0
Customer did not leave a comment.
Fran Michaels
Rating:
4.0
not a large selection of trailers, but very convenent
DOUGLAS HAMBLETON
Rating:
5.0
Customer did not leave a comment.
Tom Thurman
Rating:
5.0
Customer did not leave a comment.
Steve Maliborski
Rating:
5.0
Customer did not leave a comment.
pete anast
Rating:
5.0
Great service from the manager!
David Vogt
Rating:
5.0
Customer did not leave a comment.
David Cross
Rating:
5.0
Customer did not leave a comment.
Douglas Gordon
Rating:
5.0
Customer did not leave a comment.
John Mills
Rating:
5.0
Customer did not leave a comment.
Gregory Canard
Rating:
5.0
Dropped off after hours but called the day before to see if they had specific drop off instructions. They were very helpful in describing the drop off process.
Donn Harris
Rating:
5.0
Matthew was awesome!
Steve Glabe
Rating:
4.0
Customer did not leave a comment.
GREGORY SCHNEIDER
Rating:
5.0
No improvements needed at Nelsons. They’re great!
verne stuessy
Rating:
5.0
Customer did not leave a comment.
MICHAEL KLEMANN
Rating:
5.0
Customer did not leave a comment.
bill schaefer
Rating:
5.0
Customer did not leave a comment.
Dan DalPonte
Rating:
5.0
They had the snow cleaned off and backed up ready to go - excellent service!!
Nancy Pagel
Rating:
5.0
Customer did not leave a comment.
Mark King
Rating:
5.0
Customer did not leave a comment.
Anthony Gagliardo
Rating:
5.0
Customer did not leave a comment.
Anthony Gagliardo
Rating:
5.0
Nothing...great location.
verne stuessy
Rating:
5.0
There was a clunking when i would brake or stop. I found out later there was not enough brake fluid in the trailer. I had rented one about a month ago and it was night and day. Logistics appears to be a very big issue, J&B Transport brought the unit from someplace to Nelsons for me. Very nice but a waste of money Nelson should have a couple of trailers at all times.
Jeff Schultz
Rating:
5.0
Customer did not leave a comment.
Jim Longo
Rating:
5.0
Great people!
George Newkirk
Rating:
5.0
Customer did not leave a comment.
BOB STEINBERGER
Rating:
5.0
Great service....
kristine helm
Rating:
4.0
Customer did not leave a comment.
Peter Rusy
Rating:
5.0
Again, the staff was very helpful and quick to support
Gerald Norz
Rating:
5.0
Customer did not leave a comment.
Peter Lang
Rating:
5.0
Customer did not leave a comment.
Jeff Schultz
Rating:
5.0
Customer did not leave a comment.
Holly Hampson
Rating:
5.0
Excellent service!!!!
Verne Stuessy
Rating:
5.0
During setup, everything went quickly, and the agent was pleasant. The truck ran well and was clean, and the return was fast because you just returned the truck and dropped off the key in the drop box. Highly recommned
MyChi Erickson
Rating:
5.0
Customer did not leave a comment.
David Hoyer
Rating:
5.0
Customer did not leave a comment.
Steven Sorenson
Rating:
5.0
Customer did not leave a comment.
Brandon Michalowski
Rating:
5.0
Customer did not leave a comment.
Gilbert Ankenbauer
Rating:
4.0
Customer did not leave a comment.
STEVEN KIRSCH
Rating:
5.0
Met all expectations
jay henderson
Rating:
5.0
Customer service was great in both pick up and drop off
Dale Stafslien
Rating:
5.0
Customer did not leave a comment.
Mitchel Adorjan
Rating:
5.0
Great customer service!!!
James Petersen
Rating:
5.0
I appreciated the high level of service.
Michael Fordney
Rating:
1.0
Customer did not leave a comment.
LOUIS PASQUESI
Rating:
5.0
Customer did not leave a comment.
Michael Lee
Rating:
5.0
Customer did not leave a comment.
Dale Reisner
Rating:
4.0
Customer did not leave a comment.
Virginia Erickson
Rating:
5.0
Customer did not leave a comment.
L D Wickter JR
Rating:
5.0
Customer did not leave a comment.
Gregory Cote
Rating:
5.0
Customer did not leave a comment.
Michael Hughes
Rating:
4.0
Customer did not leave a comment.
Cynthia Frater
Rating:
3.0
Customer did not leave a comment.
DEAN HASLEP
Rating:
5.0
Customer did not leave a comment.
Stefan Peterson
Rating:
5.0
Customer did not leave a comment.
GRIFF BUTLER
Rating:
5.0
The staff was super friendly and helpful.
Caleb Hutton
Rating:
5.0
Customer did not leave a comment.
Caleb Hutton
Rating:
4.0
First trailer did not have rear lights working. Switched to second trailer and used it, but the sliding door was almost impossible to raise and lower. It’s stuck so only my husband could open it and close it. With great difficulty!
Donna Scattergood
Rating:
5.0
Very friendly & welcoming staff.
James Peterson
Rating:
5.0
very friendly and helpful
GILBERTALBERT ANKENBAUER
Rating:
5.0
Keep providing the service.
WAYNE KUDICK
Rating:
5.0
Customer did not leave a comment.
jim nelson
Rating:
5.0
Customer did not leave a comment.
STEVE MANN
Rating:
5.0
Customer did not leave a comment.
Debra Baker
Rating:
5.0
Customer did not leave a comment.
Andrea Nelson
Rating:
5.0
Customer did not leave a comment.
JOHN MARING
Rating:
4.0
Customer did not leave a comment.
Thomas Frank
Rating:
4.0
Customer did not leave a comment.
JOAN NELSON
Rating:
5.0
Customer did not leave a comment.
Ronald Armstrong
Rating:
5.0
Customer did not leave a comment.
SUSAN BALLA
Rating:
5.0
Nothing, very nice people there, just could not help with the fuel issue
Richard Houck
Rating:
5.0
Customer did not leave a comment.
Maren Munger
Rating:
5.0
Customer did not leave a comment.
TOM WILSON
Rating:
5.0
Nothing.
The entire experience was professionally handled and easy to do. I would highly recommend using Nelson's whenever truck rentals are needed.
Bill Morris
Rating:
5.0
Customer did not leave a comment.
Mitchel Adorjan
Rating:
5.0
Excellent experience. Very helpful staff.
Catherine Moreau
Rating:
4.0
Customer did not leave a comment.
David Bloedow
Rating:
5.0
Customer did not leave a comment.
RICK MENARD
Rating:
5.0
Customer did not leave a comment.
Thomas Hickey
Rating:
5.0
Again very helpful and took off the trailer
CHRISTIAN SVENSGAARD
Rating:
5.0
Customer did not leave a comment.
daniel sauve
Rating:
5.0
Customer did not leave a comment.
Barry James
Rating:
5.0
Customer did not leave a comment.
Jim Schnaedter
Rating:
5.0
Have equipment at the location it was
Supposed to be. I had a guaranteed reservation but they didn’t have a trailer. I had to take vacation to drive 50 miles one way to get it. U haul didn’t even warn me
Jeffrey Feuerstein
Rating:
2.0
The guy didn't know the the fender on the auto transport dropped.. he actually watched me climb out the car window because I couldn't open the door without dropping the fender.