Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything worked out very well, no changes needed.
JAN S
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
RUSSELL V
Rating:
5.0
Customer did not leave a comment.
JAMES V
Rating:
5.0
Could not have been better
john m
Rating:
5.0
Customer did not leave a comment.
MONIKA P
Rating:
5.0
Customer did not leave a comment.
Santo C
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
I had rented a 10' truck from Nelson's. The day before the rental UHaul called to say that the 10' truck was not available and I could get a 15' truck for the same price. But I did not need or want a 15' truck so I changed the location to Sturgeon Bay as they had one and I could get it 1 day earlier. On my way to Sturgeon Bay they called to say that the 10' truck had issues and had to take it out of service. I was switched back to a 15' truck from Nelson's as I was minutes away from there when they called. The truck was clean inside but had bugs on the windshield. The truck also made whining noises the whole way. Sounded like someone running a wood lathe on and off. Other than that I had no issues. The people at Nelson's were friendly and all.
DAVID H
Rating:
5.0
Customer did not leave a comment.
jay m
Rating:
5.0
Customer did not leave a comment.
mike p
Rating:
5.0
Customer did not leave a comment.
Mike M
Rating:
5.0
Customer did not leave a comment.
Jessica P
Rating:
5.0
Customer did not leave a comment.
Samuel B
Rating:
5.0
Great people
RICHARD S
Rating:
5.0
Straight forward return. Everything worked out well, was quick and easy, people were friendly and helpful.
Jeffrey S
Rating:
5.0
Very Easy Process!
ron m
Rating:
5.0
Great set up easy to drop off equipment
Doug W
Rating:
5.0
Customer did not leave a comment.
Larry E
Rating:
5.0
Customer did not leave a comment.
NATALIE C
Rating:
5.0
Customer did not leave a comment.
john e
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
5.0
Very courteous at desk and punctual 😀 and helpful to my needs . Great people!
JAN N
Rating:
5.0
Even though I am a repeat customer, the check-in process took far too long. Info that I had previously provided for prior rentals needed to be resubmitted as if I was a new customer.
tom t
Rating:
5.0
I personally don't think you can do anything better, very very pleased with all involved thanks again
RANDY K
Rating:
5.0
Everything was great.
Michael B
Rating:
5.0
Nothing needs to be done. Staff was very helpful.
MICHAEL B
Rating:
5.0
The app would not work for me when I dropped off the truck. But Nelson's completed the transaction to my satisfaction. They were closed when ai dropped off.
Clifford W
Rating:
5.0
All was good, easy.
brian z
Rating:
5.0
I called up last minute and they took care of my needs
BILL S
Rating:
4.0
Customer did not leave a comment.
Gilbert A
Rating:
5.0
Customer did not leave a comment.
Virginia E
Rating:
5.0
Great service at a fair price. Sales person was very helpful and made sure the trailer was connected properly. Would use their U-Haul service in the future.
jan s
Rating:
5.0
Customer did not leave a comment.
GEORGE N
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
5.0
N/A
RONALD W
Rating:
5.0
Customer did not leave a comment.
Anthony P
Rating:
5.0
Nelson’s is convenient given its central location in Northern Door County on HWy 42 that services mush of the county. Saved me an hour compared to using a drop in Sturgeon Bay.
Michael F
Rating:
5.0
Customer did not leave a comment.
Kristina P
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
Excellent. ADAM was very helpful.
Five stars plusfor Nelsons hardware.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
Fran M
Rating:
4.0
not a large selection of trailers, but very convenent
DOUGLAS H
Rating:
5.0
Customer did not leave a comment.
Tom T
Rating:
5.0
Customer did not leave a comment.
Steve M
Rating:
5.0
Customer did not leave a comment.
pete a
Rating:
5.0
Great service from the manager!
David V
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
Douglas G
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Gregory C
Rating:
5.0
Dropped off after hours but called the day before to see if they had specific drop off instructions. They were very helpful in describing the drop off process.
Donn H
Rating:
5.0
Matthew was awesome!
Steve G
Rating:
4.0
Customer did not leave a comment.
GREGORY S
Rating:
5.0
No improvements needed at Nelsons. They’re great!
verne s
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
bill s
Rating:
5.0
Customer did not leave a comment.
Dan D
Rating:
5.0
They had the snow cleaned off and backed up ready to go - excellent service!!
Nancy P
Rating:
5.0
Customer did not leave a comment.
Mark K
Rating:
5.0
Customer did not leave a comment.
Anthony G
Rating:
5.0
Customer did not leave a comment.
Anthony G
Rating:
5.0
Nothing...great location.
verne s
Rating:
5.0
There was a clunking when i would brake or stop. I found out later there was not enough brake fluid in the trailer. I had rented one about a month ago and it was night and day. Logistics appears to be a very big issue, J&B Transport brought the unit from someplace to Nelsons for me. Very nice but a waste of money Nelson should have a couple of trailers at all times.
Jeff S
Rating:
5.0
Customer did not leave a comment.
Jim L
Rating:
5.0
Great people!
George N
Rating:
5.0
Customer did not leave a comment.
BOB S
Rating:
5.0
Great service....
kristine h
Rating:
4.0
Customer did not leave a comment.
Peter R
Rating:
5.0
Again, the staff was very helpful and quick to support
Gerald N
Rating:
5.0
Customer did not leave a comment.
Peter L
Rating:
5.0
Customer did not leave a comment.
Jeff S
Rating:
5.0
Customer did not leave a comment.
Holly H
Rating:
5.0
Excellent service!!!!
Verne S
Rating:
5.0
During setup, everything went quickly, and the agent was pleasant. The truck ran well and was clean, and the return was fast because you just returned the truck and dropped off the key in the drop box. Highly recommned
MyChi E
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Customer did not leave a comment.
Steven S
Rating:
5.0
Customer did not leave a comment.
Brandon M
Rating:
5.0
Customer did not leave a comment.
Gilbert A
Rating:
4.0
Customer did not leave a comment.
STEVEN K
Rating:
5.0
Met all expectations
jay h
Rating:
5.0
Customer service was great in both pick up and drop off