Customer Reviews for Nelsons Outdoor Resort
(U-Haul Neighborhood Dealer)

89 reviews

19400 SE Hwy 42   Weirsdale, FL 32195

(352) 771-8458

Hours

  • Mon–Sun
    12 am–11:30 pm

Services at this Location:

Contact Us

(352) 771-8458

19400 SE Hwy 42
Weirsdale, FL 32195

Services at this Location:

Hours

  • Mon–Sun
    12 am–11:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leonard B. 
Rating:
5.0

I'm satisfied

Pam A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Everything was great

Dorothy T. 
Rating:
5.0

The Weirsdale location is the reason for a good review. They were able to make the situation right, when another location on Pine Ave. completely ruined an otherwise perfect transaction for no reason at all as far as I could tell.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Shane at Nelson's U-Haul is awesome!! We will definitely see him again if we should ever need another truck rental!! ☆☆☆☆☆

Rock B. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
4.0

Nothing, Shane the manager is excellent at his job. I've rented several times over the last few months for various reasons and Shane is always organized and quick to respond..highly recommend!

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Rock B. 
Rating:
5.0

Customer did not leave a comment.

Glenn L. 
Rating:
5.0

Shane was very professional...excellent personality....I would recommend his place to anyone.

AliVaale K. 
Rating:
5.0

Customer did not leave a comment.

Dustin R. 
Rating:
3.0

Some what helpful on Memorial Day. No one onsite.

Jacques W. 
Rating:
5.0

Superb service. I would definitely rent here again, and recommend this location.

Michael M. 
Rating:
4.0

They were easy to deal with.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Also, exceptional service from “Tony” (in Ocklawaha) for going the extra mile to research other local area Uhaul venders that may have the pick-up truck that his location didn't have!! We will definitely check his location first for rentals for future needs!

april S. 
Rating:
5.0

Nothing that I can see everything was just fine we had a wonderful time

Linda D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

ROYCE Y. 
Rating:
5.0

A little out of the way. Personal nice and helpful

Susan V. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Drop off was during closed hours. No issue. Bill was sent later and was accurate. Can't ask for more than this! Thank UHaul!

JOSEPH S. 
Rating:
3.0

I visited during times when it was closed. No interaction.

JOSEPH S. 
Rating:
5.0

I was freaking out thought I was going to charged another day because I arrived late to have the nice gentleman explain that I was not even due to have the trailer back until noon and not to worry to just take my time. Thank you again for being so patient with me

CLAIRECE O. 
Rating:
5.0

Customer did not leave a comment.

JOANNA S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo V. 
Rating:
5.0

Quick and easy.

SUSAN V. 
Rating:
5.0

They were very helpful and quick to get me what I was looking for to get me on the road with our move.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA K. 
Rating:
2.0

No signage or instructions whatsoever to indicate where to return/pick up Uhaul vehicles. The office for the location was closed which didn't help the return process. We returned a truck in dire need of repair, but because there was no one present, we could not convey this message.

Tammy K. 
Rating:
5.0

Everything went well

Richard S. 
Rating:
3.0

Aside from the actual renting taking too long. The only available vans were far too large for my needs.

DEVLIN M. 
Rating:
5.0

Pleasure doing business there , Will go there all the time now!

JAMES N. 
Rating:
5.0

The gentleman at this location worked with me when I needed to change my dates of service. I would highly recommend this location.

JAMES B. 
Rating:
5.0

Great Customer Service. Made Renting a Truck really Easy and Painless

BRYAN D. 
Rating:
1.0

I returned it and the man would not even stand up ask for paper work that i returned it he said they will email you he never even got my name

GERALD B. 
Rating:
5.0

Customer did not leave a comment.

Terrance E. 
Rating:
5.0

All good

Terrance E. 
Rating:
5.0

Everything was perfect. Motorcycle trailer readily available. Easy hook up. Easy drop off. Couldn't ask for a quicker or more smooth interaction.

Chris R. 
Rating:
5.0

Awesome Service,

ASHLEY D. 
Rating:
2.0

No one was there to receive the trailer. A guy who was not the owner just told us where to drop it off and only took my name. So I hope Uhaul knows that the trailer was returned. We took pictures at the location to prove we returned it.

Rosemary F. 
Rating:
4.0

Customer did not leave a comment.

CHARLENE Q. 
Rating:
3.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Nothing

VICKY G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS JAMES D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Good

Terrance E. 
Rating:
2.0

The person on the phone was not happy that I was dropping the trailer off there. He said he had too many already. Also - I am getting billed for another day ???? No one was there to help with return.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

Terrance E. 
Rating:
3.0

Customer did not leave a comment.

GREGORY LYNN C. 
Rating:
3.0

This location has many things going on and not focused on service. Still, I was able to leave the trailer and move on. I worried if they really recorded it being delivered/

Charles P. 
Rating:
4.0

Customer did not leave a comment.

MARK K. 
Rating:
1.0

I previously filled out a review for this location but forgot to add a few things. As a courtesy for me having to drive 30 minutes to pick up the truck, the owner did give me some extra miles and an extra rental day. It was appreciated! He also through a bunch of used blankets in the back of the truck. During COVID-19 Pandemic you don't really want people's used stuff. By the time I got the truck to my house, it smelled like something died in the truck. Makes sense now why he had it opened and airing out when I got there. This truck had a tire out of round so for my entire 800+ mile drive I had the pleasure of listening and feeling a wobbly tire. This truck also had a faulty fuel neck or something to the gas tank. After trying 4 pumps at the first gas station and every fill up I had to do, you can only pump gas in by barely squeezing the handle at the pump. It didn't matter how you positioned the handle, if the gas started to come out too fast (which was literally painfully slow) the pump would shutoff. It actually made your hand hurt and your fingers change color due to trying to barley squeeze the pump handle. I don't think I was able to fill the tank in under 15 minutes each time due to it shutting off every 3/10's of a gallon. It was very frustrating!

Daniel S. 
Rating:
1.0

Nobody at this location is observing social distancing or wearing masks. Truck was full of blankets that smelled like dead animals. I booked online and did the echeckin. However, once I arrived at the location it took an hour to get my rental, because the companies computer/internet connection kept giving them problems. They tried to get me to take the truck without any paperwork. A few days later I came back to put my car on a transporter for an 800 mile trip and the owner hooked up my car on the transporter incorrectly. 30 minutes into my drive I pulled over to get gas because the truck was not given to me with a full tank of gas, and I noticed one of the straps was no longer on the tire of my car. The owner kept telling me to pull over every so often to tighten down the straps. Almost as if he knew they were faulty. I had to stop once per hour to keep tightening them down. Apparently I was suppose to be given a video on how to operate the transporter and I never received anything like that. He hooked it all up and sent me on my way.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Virginia M. 
Rating:
5.0

Nothing

BARRY P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

JAY A. 
Rating:
5.0

Customer did not leave a comment.

Lloyd A. 
Rating:
1.0

When I dropped off I just got gas and there was over 3/4 of a tank should not be changed and truck was dirty I won't a credit I will

john M. 
Rating:
4.0

Phone customer (general uhaul) service sucks! They promised Ernesto would deliver at a certain time and they didnt. I couldn't communicate with anyone from Ernestos until the next morning. They wouldn't even try to reach the place for me. When I spoke to Ernesto's in the am they were helpful. They said they tried to reach me previous night, but it was not the case... Anyways your customer service (general #) promised what they couldn't deliver.

Anna M. 
Rating:
4.0

The air-conditioning didn't work in the truck. Drove from Florida to Missouri and it was a bit uncomfortable.

Elizabeth M. 
Rating:
5.0

Great customer service

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

ALMA A. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A. 
Rating:
5.0

Customer did not leave a comment.

Bob D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Wouldn't change a thing.. process was fast..friendly .. and painless.. made my moving experience much easier

JIM J. 
Rating:
2.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Debbie P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie C. 
Rating:
3.0

This location is not your everyday uhaul rental location. I have nothing good nor bad to say about it. Just not ideal for me.

Kenny W. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

We haven't received our final bill, the truck we rented hasn't been checked in as of Aug.26. we guessed at approx miles when we picked up the truck. My husband took a picture of final miles. But we haven't heard or seen a difference in the billing.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
1.0

Tried to rent a truck for one day local service and manager tried for over an hour and system would not accept my credit card. He contacted someone else and was not able to get it resolved. I told him I would stop the next day to give him the opportunity to get the system fixed. The next night the same issue which took another hour of my time in 90 degree heat. He called someone again but was not able to resolve it. I ended up having to do a cash deal in order to rent the truck. The manager bent over backwards to try and help me but this is a company issue with their system. After this experience I would likely not recommend this company to my worst enemy.

Gary B. 
No reviews have been submitted for this location.

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