Customer Reviews for Neuse Shop & Fuel
(U-Haul Neighborhood Dealer)

18 reviews

1020 W New Bern Rd   Kinston, NC 28504

(252) 624-0245

Location Hours

  • Mon-Fri: 6 am - 10 pm
  • Sat: 7 am - 10 pm
  • Sun: 8 am - 9 pm

Services at this Location:

Contact Us

(252) 624-0245

1020 W New Bern Rd
Kinston, NC 28504

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 10 pm
  • Sat: 7 am - 10 pm
  • Sun: 8 am - 9 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Janice J. 
Rating:
4.0

We put the gas back where it was but we still got charged for gas.

ANNIUS K. 
Rating:
5.0

The uhual where I first had my reservation at Kinston Pawn Shop had very poor service, and unprofessional. They did not have the truck that I reserved or any other truck there at all. The workers were un helpful. After being on hold with uhaul for over thirty minutes, the skilled professional uhaul assistants guided me to another uhaul company Neuse shop and fuel, which were excellent.

Lakeisha W. 
Rating:
1.0

The staff was unfriendly, did not want to help at all, charged us extra for gas when we filled it up to where it was at pick up, and waited almost 24 hours to complete our check in, thus delaying the confirmation of our drop off. This business reflects poorly on uHaul.

DAVID P. 
Rating:
1.0

On 3/26/21 I attempted to drop my rental off in Kinston NC as agreed when I picked it up. I attempted to drop the rental off at two locations in Kinston but the U-Haul App kept guiding me to the Neuse Shop & Fuel on the other side of town from where I was. I made my way to the Neuse Shop & Fuel, parked the truck, informed the U-Haul App where I was, then placed the key in the lockbox located on the building. I took pics of the truck and a pic of me putting the key and placard in the drop-box. Five days later, 3/31/21 I get an email from U-Haul which is a receipt charging me $223 for 5 days of extra rental on the truck. I went to the Neuse Fuel Shop and inquired about the charge. Staff there made contact w/ the Area Mgr who was driving from Wilmington to Greenville. I was told he would call me. Two+ hours later, I called the Area Manager and let him know of my displeasure w/ his services. An hour later, the Area Mgr called me to inform me he had reimbursed my credit card for the charges. He also sent me via text copies of the receipts. How does this sht happen???? If I had not had the pic of me placing the key/placard in the drop-box I would have been SOL.

Jerry W. 
Rating:
4.0

The truck I rented had a lot of vibration in the front. I think the tires needed to be balanced and a front end wheel alignment.

KENEILE M. 
Rating:
5.0

Customer did not leave a comment.

Vicky P. 
Rating:
5.0

Rental agent was super friendly and did everything possible to make my pick up smooth and fast. Check in was just as smooth. Highly recommend this location,

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND A. 
Rating:
3.0

Customer did not leave a comment.

JASMINE B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

The door was sticking. This made it difficult to close. I would like to see a better inspection before pickup.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Just need to keep it clean when you use one of the trucks

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
4.0

I had to come back and change the review since the problem I had with the billing was rectified. I surely appreciate it. Thank you so much!

Kamesha R. 
Rating:
1.0

I got charged for gas when I filled the gas tank back up to where it was when I picked the truck up. When asking the retailer why am I being charged for gas he said I am not sure where it was when you picked it up. I feel in this case you treat the customer to the good. This is my last uhaul retail because of this crap.

Stephen B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
No reviews have been submitted for this location.

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