Customer Reviews for New Carolina Self Storage
(U-Haul Neighborhood Dealer)

91 reviews

1506 26th St Blvd SE   Hickory, NC 28602

(828) 270-3209

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/26/2021 - 7/31/2021: Closed

Services at this Location:

Contact Us

(828) 270-3209

1506 26th St Blvd SE
Hickory, NC 28602

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/26/2021 - 7/31/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Brad was very helpful and enjoyable to speak to. Was a wealth of local information which we found both useful and accurate.

Paul S.  |  Overall Experience 
Rating:
5.0

Gene and the rest of the staff are the best! They will go out and beyond to help you as much as they can. If you need to rent a storage that is clean, safe, and 24hr easy access this is the place for you.

alicia Y.  |  Overall Experience 
Rating:
5.0

Friendly Staff and very clean/secure storage facility.

shannon l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie D. 
Rating:
5.0

Great place awesome dudes

dennis b.  |  Overall Experience 
Rating:
5.0

LOVE, LOVE ,LOVE, Madeline and Gene and Brad! They are the best! Super easy to work with and will go out of their way to help! If you have stuff to store, look no farther...this is the place!

MYRA G.  |  Overall Experience 
Rating:
5.0

This is such a clean storage facility !!! I was greeted with a very warm welcome, along with a big smile. It was as if I personally knew the owner. He explained everything to me, with the understanding that if there should be any kind of problems, Bring it to his attention an he would resolve the problem. I must admit that I checked out several other storage facility,But neither of them were a match for "New Carolina Self Storage" They Treat You Right !

brenda M.  |  Overall Experience 
Rating:
5.0

Nice Storage unit, friendly folks, easy access.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian C.  |  Overall Experience 
Rating:
5.0

Friendly attentive and informative. No bugs or critters and clean storage!

Shayne C.  |  Overall Experience 
Rating:
5.0

Hands down the best storage facility I have ever used, very clean, very safe, very accessible, and very professional in every way!

daryl p.  |  Overall Experience 
Rating:
5.0

great people to work with very clean and neat place both inside and lot great job

Julian C. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Every aspect of the process exceeded my expectations

Eric W. 
Rating:
5.0

Gene, the manager, was very professional and detailed everything very clearly. He went above and beyond. I am very glad I chose this location. I will be using this location again for my moving needs. Thank you for all of the help!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

The manager was great. Courteous kind and cooled the cab down for me. Offered me water and sent me on my way.

JOE G. 
Rating:
5.0

Great experience!

Joel H. 
Rating:
5.0

The truck I rented kept getting stuck in 3rd gear and the trailer brakes have delayed release.

Eric K. 
Rating:
3.0

So I go to rent a truck 29.95 + gas fare, okay, no problem. I payed 44 before leaving, that's with an estimate of 12 miles back and forth in gas. I actually went about 14miles. The next day I check my card there's a $76 charge on my account. I knew i would have to pay the difference but $32 for 2 miles??? Sounds like a ripoff to me. Not to mention another $10 i put in the gas tank! There's no way you should be scamming people and charging almost triple the price! If you can find another moving service, I suggest you to do that. Its already stressful enough to move. Don't add more to the plate.

Samone P. 
Rating:
5.0

Customer did not leave a comment.

jack J. 
Rating:
5.0

Great guys, very helpful and easy to work with!

Troy W. 
Rating:
5.0

Customer did not leave a comment.

bernard C. 
Rating:
5.0

Customer did not leave a comment.

Marin R. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Awesome gr8 people so helpful ,so kind would recommend and use them again again

clay F. 
Rating:
5.0

Customer did not leave a comment.

Ruthe E. 
Rating:
5.0

Fast, Excellent service...

Allen T. 
Rating:
5.0

What a wonderful experience! The facility is clean and easy to use. Gene the owner was friendly & kind. He went out of his way to help me. I would recommend this storage facility to anyone!!

Stacey A.  |  Reservation 
Rating:
5.0

Can't improve on perfect!

john W. 
Rating:
5.0

Customer did not leave a comment.

lydia G. 
Rating:
5.0

The location was fine. But i was irritated that Uhaul moved my reservation from the store i selected. The new location opened 2 hours later than the original location. This threw off my moving plans.

Rachael W. 
Rating:
5.0

Owner went out of his way to assist with car trailer rental!

joe M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

They were friendly and helpful

JASON H. 
Rating:
2.0

Was told it would be .77 per mile was charged .99 per mile

Scotty C. 
Rating:
5.0

Very efficient and fast service

Edgar A.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Dealer had started truck with A/C on for me on a 90+ day...Thank you!

michael S. 
Rating:
4.0

friendly staff and great service

Mike L. 
Rating:
5.0

Our Uhaul truck was brought to our storage unit waiting for us to arrive!!

John M. 
Rating:
5.0

What a wonderful U-haul dealer. They really went out of their way to ensure that i had a wonderful experience...

kelso C. 
Rating:
5.0

Great place, very friendly and helpful

jhon R. 
Rating:
4.0

I had to travel to three different locations before I found the correct location because the location I chose did not carry the truck I reserved. Delayed me 30 min on my pickup time.

John F. 
Rating:
4.0

Customer did not leave a comment.

anibal M. 
Rating:
5.0

When I went to pick up the trailer, there was none available even though I made my reservation a week in advance. The one I was suppose to get hadn't been returned and had been broken down. I wish I was contacted ahead of time so I had known. The lady that helped me was very nice and helped me find a different trailer at a different location but this pushed me back and messed up who I asked to help move.

Katie B. 
Rating:
5.0

This location is NEW. What's not to like?

MAHASIN T. 
Rating:
5.0

Fast, Easy & Friendly service

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

BECKYS S. 
Rating:
5.0

Customer did not leave a comment.

Dorothy C. 
Rating:
5.0

very nice and friendly

robert G. 
Rating:
5.0

Customer did not leave a comment.

jeff D. 
Rating:
5.0

Great Uhaul dealer...very helpful

thu L. 
Rating:
5.0

Customer did not leave a comment.

steve M. 
Rating:
5.0

They made my Uhaul rental so easy!!

TRAVIS S. 
Rating:
5.0

Everyone was very helpful and friendly

WILLARD H. 
Rating:
5.0

Great experience. Gene had truck out front the office and ready to go! Quick and easy paperwork process and a friendly smile. Thanks!

Millaine C. 
Rating:
5.0

Brad picked me up at a nearby motel and brought me to New Carolina Self Storage so I could get a Uhaul truck and car dolly. Furthermore, this was a Sunday and they are "normally closed" but he made a special effort to assist me! Great people who go well out of their way to help their customers!!

Matt W. 
Rating:
5.0

Staff was very helpful.

KENNETH K. 
Rating:
5.0

Everything went smooth as glass!

wanda Y. 
Rating:
5.0

Great place and people!

MARIO C. 
Rating:
5.0

Gene was a great help with our Uhaul rental so we could complete some remodeling work...

robin W. 
Rating:
5.0

One of my best Uhaul experiences!

Nate W. 
Rating:
5.0

Customer did not leave a comment.

karen C. 
Rating:
5.0

Great U-haul dealer, very helpful & friendly!!

jack S. 
Rating:
5.0

Customer did not leave a comment.

Waldo C. 
Rating:
5.0

Excellent service. Great phone communications. Made renting very easy.

david F. 
Rating:
5.0

Transaction was smooth & fast, Gene & Brad are great guys and operate a class place!

chris D. 
Rating:
5.0

The employee who helped me with my uhal was so helpful he made my day so much easier with his great customer service you don't get that everyday and I myself work in customer service,

SIERA W. 
Rating:
3.0

It took us over an hour to get our truck, he was unable to print our receipt, and did not give us correct information. It took us so long we missed our moving help and had to wait a few more hours till they could get us more help.

John Y. 
Rating:
5.0

Great Experience with New Carolina Self Storage. We rented a 26 ft truck. Truck was clean, and they even had it running with the AC on! Process couldn't have gone smoother...

Benjamin J. 
Rating:
5.0

Gene and Brad went well beyond the level of service I expected! They arranged movers, kept in constant communication and were absolutely pleasant to deal with. I would rank them the best U-Haul & Self Storage facility in Hickory!

laura M. 
Rating:
5.0

Very friendly staff and excellent service.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Very good place to do business with. Returning this week to rent again.

stephen M. 
Rating:
5.0

The owner Gene is awesome! The experience was great; professional; friendly; welcoming and warm....

joe S. 
Rating:
5.0

I see absolutely nothing that could have been done any differently to make our experience with New Carolina Self Storage any better. The personnel and owner are always very courteous and straight forward in their business endeavors. They go 110% to satisfy and deliver and assure the customer has a positive experience. Although people say that there is always room for improvement.....I don't agree when it comes to New Carolina Self Storage personnel.

LARRY M. 
Rating:
5.0

Owner was helpful and kind; a very positive experience

HUGH L. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
No reviews have been submitted for this location.

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