Mark G.
Nobody was there to instruct how to get a key, equipment wasn't available. The guy who is in charge of reservations was never there and the lady working knew nothing about the rental process. It took me an hour to get the key to the vehicle, I had to call customer service to even get a code to the lock. Rented online for pads and a furniture dolly, neither were in the truck. It was a waste of time for me to drive there and nothing be ready.