Customer Reviews for New Hartford Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Hartford Self Storage

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Lori D. on

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We had to jump the truck twice which was very inconvenient

GWEN G. on

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I was so wait to write a review here. First of all everyone at ur new Hartford storage place were exceptionally awesome. When I went there Willy was awesome!!! He explained everything in detail. Which totally fit in my budget. An Stephanie as also awesome n the other girl. Paid for everything there, I m a single person,moving everything in felt like I had no worries. Until then next day when something told me to check my bank account,to find out that U-Haul in Texas took 406.- off my card. They claim the person whom whom used one of there rucks never really paid for anything. So the U-Haul in Texas rolled over the 406.00 in my account. So very unacceptable n very unprofessional¡!! I went to my bank then I called U-haul in New Hartford,CT. They knew I would be calling. N they knew I did not want my card being used for anything else. Only what was in my budget. But U-Haul in Texas took my money leaving me no money to pay my bills. Even thou they have to reimburse me immediately all my bills are not gonna b paid on time on a timely manner. So know matter if U r storing a boat,car,furniture, when u walk out the door check out ur bank account. Keep a very close eye on that for a few days n monthly if u have them take money off ur card. I hope my message gets to everyone. Because I was gonna put U-Haul in Texas all over Facebook. ***But everyone in the New Hartford branch kicked ass.*** Thanks for being really kool. An there asshole whom did not pay there bill,really needs to get there shit together. But I will keep u all posted to let u know if -haul in Texas paid me in full. Because of them,now I have no money. Even Texas U-Haul really needs to get there shit together. Especially when I did not give them authorization to take anymore money out of my account. Maybe u could call this shit hacking vino my account!!! Really nice when I was gonna buying some groceries,n because of Texas now I can't!!!!!

Marangeli L. on

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Customer did not leave a comment.

NEAL Y. on

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Not a thing

JAY K. on

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Staff was very helpful & friendly

APRIL O. on

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Dexter B. on

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Nothing to do. Everything went well on the move.

william f. on

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Cynthia Y. on

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Everything was great, and Stephanie at the office was wonderful.

Virginia D. on

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Vehicle was clean, and new. Used their rate of $79 rental plus $.29/mile, since I was driving about 300 miles, so rental was very reasonably priced. Pickup was simple, returned after hours using lock box. Satisfied customer.

Christina O. on

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We have rented the U-Haul truck twice now and found it very convenient to have the rental in the same location as our storage facility.

CLAUDIO D. on

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Brendan M. on

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Stephanie was extremely helpful. She went the extra mile to ensure I was able to rent the truck I really needed.

Christine S. on

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Alex G. on

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Raymond G. on

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JACKSON K. on

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Stephanie is great!!!!

robert a. on

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jerome d. on

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As far as I concerned......nothing. This is a very well oiled machine. Keep up the good work. I will definitely be renting again. Thank you!!!

Barrett S. on

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I scheduled a pick up at 9am a week before pickup and had to wait a hour before a employee came to open so I waited a hour and had to pay someone to help me move that extra hour to wait

BRIAN M. on

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I rented a box truck. It had snowed the day prior and when I picked it up I had to scrap off the ice and 4 inches of snow from the windshield. It should have been done for me. I was charged a cleaning fee, even though I thoroughly swept out the entire truck. I was also charged $8.50 for 2 gallons of gas. I brought the truck back with the exact same amount of gas I was given it. Tried emailing the number to have them call me back and never received a call.

Donna J. on

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chuck l. on

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