Customer Reviews for New Hartford Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Hartford Self Storage

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NEAL Y. on

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Not a thing

JAY K. on

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Staff was very helpful & friendly

APRIL O. on

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Customer did not leave a comment.

Dexter B. on

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Nothing to do. Everything went well on the move.

william f. on

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Customer did not leave a comment.

Cynthia Y. on

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Everything was great, and Stephanie at the office was wonderful.

Virginia D. on

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Vehicle was clean, and new. Used their rate of $79 rental plus $.29/mile, since I was driving about 300 miles, so rental was very reasonably priced. Pickup was simple, returned after hours using lock box. Satisfied customer.

Christina O. on

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We have rented the U-Haul truck twice now and found it very convenient to have the rental in the same location as our storage facility.

CLAUDIO D. on

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Customer did not leave a comment.

Brendan M. on

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Stephanie was extremely helpful. She went the extra mile to ensure I was able to rent the truck I really needed.

Christine S. on

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Alex G. on

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Raymond G. on

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JACKSON K. on

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Stephanie is great!!!!

robert a. on

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jerome d. on

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As far as I concerned......nothing. This is a very well oiled machine. Keep up the good work. I will definitely be renting again. Thank you!!!

Barrett S. on

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I scheduled a pick up at 9am a week before pickup and had to wait a hour before a employee came to open so I waited a hour and had to pay someone to help me move that extra hour to wait

BRIAN M. on

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I rented a box truck. It had snowed the day prior and when I picked it up I had to scrap off the ice and 4 inches of snow from the windshield. It should have been done for me. I was charged a cleaning fee, even though I thoroughly swept out the entire truck. I was also charged $8.50 for 2 gallons of gas. I brought the truck back with the exact same amount of gas I was given it. Tried emailing the number to have them call me back and never received a call.

Donna J. on

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chuck l. on

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Brian P. on

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We were very pleased with the service. We would recommend to others and use again.

Ketil o. on

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Elizabeth V. on

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Michael D. on

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Flavia M. on

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Van was new and clean. Staff was very pleasant. No problems at all and would recommend this location.

frank A. on

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Lisa S. on

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For local, 30 miles or so and under, less mileage charge per customer. This is the one thing that will preclude me from renting from you again. Made a real easy local move more expensive and makes me question if I'll use you again.

Steven A. on

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Customer did not leave a comment.

Kevin G. on

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Van was new, doors open wide and it was easy to maneuver.