Customer Reviews for New Hartford Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Hartford Self Storage

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Bob S. on

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Awesome service!

JOSE M. on

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I have rented 2 trucks and both times I was advised two different times for returning the truck. 1. Most recent I was advised that the truck only to use for the day; because the truck was to be rented the following morning. 2. As the copy of rental reflects a one day rental. 3. I was charged 2 day rental on both occasions. 4. The truck was returned on both times at the same level as when rented. The most recent I filled it with more gas than where it was. I have copies of both rentals information.

Anthony S. on

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stop email the customers over done people dont like to have continual email i even asked u haul to stop sendong emails so STOP! my buisness is done with you STOP! emailing me immediatly!

John B. on

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wendy A. on

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barbara K. on

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only negative was there was bird poop on the windshield and there was no windshield washer fluid in the container but other than that, truck was extremely clean inside.

John K. on

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Customer did not leave a comment.

Anthony D. on

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Love having UHaul in town - very convenient!! I've rented 3 times, and each time has been great, no issues.

Lenita C. on

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REALLY WORKED WITH US ON SOME LAST MINUTE CHANGES. VERY NICE PERSONNEL

Katie R. on

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Stephen J. on

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Connie K. on

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Mark D. on

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I reserved a 10 foot box truck for a local move (to return it to the same site) and was told when I picked it up that I could not and had to take a 15 foot instead. There were two 10 foot trucks available. I just did not need such a big truck and I cannot understand the reasoning behind it.

Susan C. on

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Teresa L. on

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Provide the correct charge for mileage for weekend rental and be sure your printed information matches what you quote the customer. I was told the mileage charge was 69 cents per mile and the sign on the counter said the same but was told day of rental it was 99 cents and was charged 99 cents.

Tracy T. on

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The website was difficult to maneuver when trying to obtain verification of rental return at the end of the run. Gina was very helpful and professional.

Lynn G. on

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Betsy F. on

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Vehicle had transmission issue .. called number on contract no answer .... dealt with vehicle issue the whole way to NYC... this was dangerous and so frustrating..., more issues as well... a drop off in Harlem? Seriously?

Kristina L. on

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Robert S. on

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Daniel J. on

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Peter S. on

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Computer glitch slowed check out but it was not a big seal for me. Gina very friendly.

John M. on

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N/A Thanks!

Timothy O. on

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Employee arrived late and subsequently lead to confusion with my contract. Certainly wouldn't recommend this location to family/friend

ELIZABETH G. on

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Responsive and helpful. Thank you.

Ronny K. on

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NA at this time. All is well.

MICHAEL M. on

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Excellent experience overall-- sometimes the computers were down which hampered the staff doing their job. Access great, facility at good temperature, ok lighting. you could use a new $5 broom....

RACHEL L. on

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Exceptionally clean and well maintained. Wonderful and responsive customer service. Other unit renters were always friendly and considerate if we overlapped loading area use. Great facility!

CHRISTINE C. on

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I would definitely use this facility again!

JENNIFER W. on

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Clean place nice people. They did t have enough small storage places.

Lori D. on

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We had to jump the truck twice which was very inconvenient

GWEN G. on

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I was so wait to write a review here. First of all everyone at ur new Hartford storage place were exceptionally awesome. When I went there Willy was awesome!!! He explained everything in detail. Which totally fit in my budget. An Stephanie as also awesome n the other girl. Paid for everything there, I m a single person,moving everything in felt like I had no worries. Until then next day when something told me to check my bank account,to find out that U-Haul in Texas took 406.- off my card. They claim the person whom whom used one of there rucks never really paid for anything. So the U-Haul in Texas rolled over the 406.00 in my account. So very unacceptable n very unprofessional¡!! I went to my bank then I called U-haul in New Hartford,CT. They knew I would be calling. N they knew I did not want my card being used for anything else. Only what was in my budget. But U-Haul in Texas took my money leaving me no money to pay my bills. Even thou they have to reimburse me immediately all my bills are not gonna b paid on time on a timely manner. So know matter if U r storing a boat,car,furniture, when u walk out the door check out ur bank account. Keep a very close eye on that for a few days n monthly if u have them take money off ur card. I hope my message gets to everyone. Because I was gonna put U-Haul in Texas all over Facebook. ***But everyone in the New Hartford branch kicked ass.*** Thanks for being really kool. An there asshole whom did not pay there bill,really needs to get there shit together. But I will keep u all posted to let u know if -haul in Texas paid me in full. Because of them,now I have no money. Even Texas U-Haul really needs to get there shit together. Especially when I did not give them authorization to take anymore money out of my account. Maybe u could call this shit hacking vino my account!!! Really nice when I was gonna buying some groceries,n because of Texas now I can't!!!!!

Marangeli L. on

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Customer did not leave a comment.

NEAL Y. on

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Not a thing

JAY K. on

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Staff was very helpful & friendly

APRIL O. on

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Dexter B. on

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Nothing to do. Everything went well on the move.

william F. on

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DEBORAH D. on

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Clean and well organized facility, staff is pleasant and courteous.

CAMERON B. on

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Management were nice and the place was available so fast honestly on of my best experiences with a storage unit