Customer Reviews for New Hartford Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Hartford Self Storage

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Christina O. on

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We have rented the U-Haul truck twice now and found it very convenient to have the rental in the same location as our storage facility.

CLAUDIO D. on

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Brendan M. on

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Stephanie was extremely helpful. She went the extra mile to ensure I was able to rent the truck I really needed.

Christine S. on

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Alex G. on

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Raymond G. on

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JACKSON K. on

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Stephanie is great!!!!

robert a. on

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jerome d. on

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As far as I concerned......nothing. This is a very well oiled machine. Keep up the good work. I will definitely be renting again. Thank you!!!

Barrett S. on

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I scheduled a pick up at 9am a week before pickup and had to wait a hour before a employee came to open so I waited a hour and had to pay someone to help me move that extra hour to wait

BRIAN M. on

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I rented a box truck. It had snowed the day prior and when I picked it up I had to scrap off the ice and 4 inches of snow from the windshield. It should have been done for me. I was charged a cleaning fee, even though I thoroughly swept out the entire truck. I was also charged $8.50 for 2 gallons of gas. I brought the truck back with the exact same amount of gas I was given it. Tried emailing the number to have them call me back and never received a call.

Donna J. on

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chuck l. on

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Brian P. on

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We were very pleased with the service. We would recommend to others and use again.

Ketil o. on

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Elizabeth V. on

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Michael D. on

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Flavia M. on

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Van was new and clean. Staff was very pleasant. No problems at all and would recommend this location.

frank A. on

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Lisa S. on

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For local, 30 miles or so and under, less mileage charge per customer. This is the one thing that will preclude me from renting from you again. Made a real easy local move more expensive and makes me question if I'll use you again.

Steven A. on

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Kevin G. on

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Van was new, doors open wide and it was easy to maneuver.

Deborah K. on

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Ann S. on

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Christy P. on

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David K. on

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Brian P. on

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We were very pleased with our U-Haul experience. Pick up and drop off were easy. Vehicle was clean and easy to drive. Love the New Hartford location!

Darlene D. on

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Bertram C. on

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daria f. on

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Tim F. on

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keith w. on

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Nothing.

Eric D. on

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Very helpful and polite.

Nicole H. on

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Stephanie at the front desk was exceptionally friendly and helpful. The facility and unit are clean and easily accessible, with convenient access hours.

Deborah D. on

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Clean and well organized facility, staff is pleasant and courteous.

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Management were nice and the place was available so fast honestly on of my best experiences with a storage unit

Brian W. on

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Unit was clean and easy to access, staff was very friendly

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The Facility Manager did everything in his power to accommodate us. He was helpful and informative. However, the Webselfstorage site needs a bit of work to coordinate with facility.

Joy B. on

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Frances made this as stress free as possible. Unit was clean and easy to access, loading dock enabled 20 foot UHaul truck to be unloaded with ease. Great facility.

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Manager is very helpful, made for a pleasant moving experience.

Matthew M. on

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quick and friendly reservation, excellent hours, convenient location

Lindsay B. on

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Francis helped me with my reservation. Very clean, was cool on an 85 degree day, great service, and great hours.

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Everything was ready to go and very convenient.

Kenn G. on

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The storage was cleaned and ready upon my arrival and the service staff was very helpful.

Susannah P. on

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Francis did a very thorough job. The space is tidy and clean.

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Nice service

Sarah O. on

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Attentive service. However they close at 4p.

Marsha H. on

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Everyone was extremely pleasant to deal with helpful. I just wish I didn`t have to give all of my info over the phone only to have to come in provide all of it again.

Anthony F. on

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Very nice place. Was very though at check in. Would recommend to another person.

Laura L. on

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Staff was friendly and knowledgeable. Overall a great experience.