Customer Reviews for New Hartford Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Hartford Self Storage

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Brian P. on

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We were very pleased with the service. We would recommend to others and use again.

Ketil o. on

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Elizabeth V. on

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Michael D. on

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Flavia M. on

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Van was new and clean. Staff was very pleasant. No problems at all and would recommend this location.

frank A. on

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Lisa S. on

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For local, 30 miles or so and under, less mileage charge per customer. This is the one thing that will preclude me from renting from you again. Made a real easy local move more expensive and makes me question if I'll use you again.

Steven A. on

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Kevin G. on

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Van was new, doors open wide and it was easy to maneuver.

Deborah K. on

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Ann S. on

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Christy P. on

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David K. on

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Brian P. on

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We were very pleased with our U-Haul experience. Pick up and drop off were easy. Vehicle was clean and easy to drive. Love the New Hartford location!

Darlene D. on

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Bertram C. on

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daria f. on

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Tim F. on

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keith w. on

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Nothing.

EILEEN W. on

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Michael D. on

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Robert M. on

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Sean B. on

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sharon g. on

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Very helpful, quick in and out, no hidden charges! Thanks!!

Emma W. on

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I had a horrible experience with Uhaul. I went to pick up my van using the self service, however after beginning the process I wasn't able to find the key to the van. Luckily the store was open so I went to the store front but the man working had a sign up saying he was out for a second and if assistance was needed to call his cell phone. I called and told him that I just needed the key and he said he had it locked in the office, however he was in back with a customer and would be there in a "few minutes". I told him my father and I would be waiting up front for him. After 15 minutes and he didn't show I decided to call again since we were waiting for a while outside the store. The employee did not answer my call. My father and I continued to wait and after 30 minutes my father called from his cell phone (so it was a different number) and the man answered saying he would be right up - my father was not very happy and said how we were waiting for 30 minutes. The employee finally showed up about 10 minutes after my father called. He gave us the key and were finally able to leave - almost an hour after my original pick-up time. By this time the application on my phone timed out and I thought I was ready to go so began my trip. I wasn't sure how the mileage/gas was going to be tracked since the employee didn't mention it and the self-service app was time out so I reset the current trip for the mileage and took pictures of the starting odometer and gas gauge (started at 224 mi). I was already pretty upset with my experience thus far because I had to wait for so long just to get the keys when the keys should have been in the van all along. Upon return of the van I became even more frustrated because the mileage was incorrect and apparently never reset from the customer before me. When I tried to enter my mileage it was giving me an error and saying I drove a lot more than I actually did. (The odometer read 268 after for a total of 44.4 miles driven, however I was being charged for over 100.) I ended up having to call UHaul for a lengthy conversation to rectify this. The woman apologized and said she entered the 44.4 miles to my account and that the store manager would call within 3 days to sort it out. However, 2 days after my rental my credit card was charged for the extra miles that I did not drive AND I still have not received a call from the store manager and it is 4 business days after my rental. I plan to call about this tonight and am extremely frustrated with the location I rented from and very disappointed in U-Haul for allowing this.

Mark K. on

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First time we rented a van they gave us a van that I already had existing problems . Second day the van broke down we waited five hours for someone to come . Meanwhile lost all our jobs we were supposed to do . They said they were going to give us a refund for the days we rented the van haven't seen that yet . I've called three times somebody was supposed to call me back have not received a call yet . What's so hard about just giving us a refund ! Stop in the office today and the guy said he couldn't help me was very rude .

Erica E. on

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Terrible experience. Everything was done wrong including being double billed.

Roxanne N. on

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I never received a receipt showing how much I was charged. An email was sent to me - but it had no information about the charges. Now I will have to contact my credit card company -- which is a deal breaker. I won't be using UHAUL again unless I can get a real copy of the invoice.

James F. on

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JILL J. on

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good experience

john n. on

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deborah d. on

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Daniel W. on

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good experience

tom r. on

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robb h. on

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New management is wonderful 10000% improvment will be renting at this location offen

Eric D on

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Very helpful and polite.

Gerard M. on

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Brian Z. on

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Nicole H on

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Stephanie at the front desk was exceptionally friendly and helpful. The facility and unit are clean and easily accessible, with convenient access hours.

Nicole H. on

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james t. on

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Brian Z. on

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Woman working at counter was very helpful and professional.

Deborah D on

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Clean and well organized facility, staff is pleasant and courteous.

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Management were nice and the place was available so fast honestly on of my best experiences with a storage unit

Brian W on

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Unit was clean and easy to access, staff was very friendly

William G. on

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Eliminate mandatory charge for insurance because the truck is leased by you!?

debbie h. on

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The site was closed

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The Facility Manager did everything in his power to accommodate us. He was helpful and informative. However, the Webselfstorage site needs a bit of work to coordinate with facility.

Joy B on

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Frances made this as stress free as possible. Unit was clean and easy to access, loading dock enabled 20 foot UHaul truck to be unloaded with ease. Great facility.

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Manager is very helpful, made for a pleasant moving experience.

Matthew M on

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quick and friendly reservation, excellent hours, convenient location

Lindsay B on

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Francis helped me with my reservation. Very clean, was cool on an 85 degree day, great service, and great hours.

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Everything was ready to go and very convenient.

Kenn G on

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The storage was cleaned and ready upon my arrival and the service staff was very helpful.

Susannah P on

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Francis did a very thorough job. The space is tidy and clean.

on

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Nice service

Sarah O on

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Attentive service. However they close at 4p.

Marsha H on

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Everyone was extremely pleasant to deal with helpful. I just wish I didn`t have to give all of my info over the phone only to have to come in provide all of it again.

Anthony F on

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Very nice place. Was very though at check in. Would recommend to another person.

Laura L on

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Staff was friendly and knowledgeable. Overall a great experience.