Customer did not leave a comment.JON M.
Customer Reviews for New London Rentals & Lodging
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The windshield leaked had to stop and get some paper towels to stop the rain from coming in on the driver's sideLisa F.
Customer did not leave a comment.LAKIA L.
Customer did not leave a comment.MICHELLE R.
We did not receive a receipt or any paperwork. The person who we rented the U-Haul from took pictures of my ID and debit cart with his personal phone. Did not go over any pricing. I also believe we were overcharged as it was almost double what we paid for a U-Haul a month ago. We were also told we could drop off at any location since we were undecided but I got a text an hour later telling us our drop off location wasn't even in the same city as the zip code i gave him.steffen C.
Excellent customer serviceOladipupo S.
Customer did not leave a comment.William S.
Nothing to improve on. It was a great experience. The truck was perfect and staff at the front desk was very friendly and helpful. Thank you so muchRobert D.
Customer did not leave a comment.AMANDA N.
It wasn't exactly cheap.James B.
Customer did not leave a comment.bill F.
You probably can't do anything. They people were trying to be helpful. One didn't know how to use the software. The other was busiy with the primary business. They obviosly care about equipment quality and condition, because they made another customer sweep our their u-haul truck rental, which looked clean to me. However my trailer rental had a smashed plug and it took quite a bit of work to pry the contact open enoug to make it usable. It probably damaged my connector forcing it together. Only time will tell.Mark H.
Customer did not leave a comment.Lance L.
Customer did not leave a comment.Mark R.
Thank you for your amazing service will definitely rent at this location if I need a u haul agan.....ernst N.
Customer did not leave a comment.JOHN B.
Truck windshield was very dirty and bug ridden. Whippers didn't clean it. Cleaning at a gas station barely cleaned it. Inside of the truck was very dusty and dirty. Needed to be wiped down and sanitized.Nathaniel L.
First, I had chosen a specific u-haul location and received email and text confirmation of that location. I had received no additional emails or texts from u-haul regarding my order. I arrive to the u-haul location that was confirmed, and the business was closed, but a rental van that fit my order was there. No one was to be found. I call the support line, and they said they had to update my pick up location and said they sent a text and email. I had received neither. I was able to get my rental from a different location (not to mention the inside of the back of the truck was sticky and dirty on the floor), but this miscommunication was handled poorly on u-hauls end. The customer service rep that I spoke with was incredibly unhelpful and did not offer any help or apologies. That is the reason for the poor review. However, the person who actually rented me the u-haul at the location was helpful and kind.Hope L.
Customer did not leave a comment.Kyle J.
Customer did not leave a comment.Vetaley S.
I was quoted 222 for a rental, I confirmed my rental ahead of time and when I arrived, the Rohan the attendant stated it was 297. I showed him my rental confirmation and he would not contact uhaul to adjudicate the discrepancy. He kept telling me to pay the 297 and call uhaul myself. I then called the uhaul rep who confirmed I was correct. Rohan then then called his boss, who agreed with me, ultimately the issue was resolved after nearly 1 hour of back and forth. No apology was offered and several times during the interaction, Rohan left to attend to other tasks at the hotel. I have rented from uhaul over 20 times in my life, this was far and away the worst experience I have had.Alex T.
I dud not rent this truck. Please contact meJEANNETTE L.
Customer did not leave a comment.Brandon C.
I cleaned it myself the whole inside my water I was using was grey ..but gave it back 100 %WENDY F.
It was supposed to be contactless pickup, it took an hour to get the trucks. The location seemed completely lost. Then I called uhaul and got transferred 4 times. Trucks were dirty inside cab, smelled like smoke and one of them had a bunch of ice on floor in back. I give uhaul 0 out of 10. I was paying helpers for the hour I wasted picking up trucks, then also lost time scraping g ice off of floor. If I move again probably going g with penske.Christian C.
Provide a confirmation receipt for the drop off. I was a bit concerned that uhaul wouldn't be made aware that I returned the trailer.Alexander K.
Customer did not leave a comment.Lee Y.
Customer did not leave a comment.LUCAS K.
Absolutely poor communication, zero safety check or assistance, not recommended at all.BRADLEY G.
Customer did not leave a comment.MELANIE B.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.Adam H.
Customer did not leave a comment.TSONG SAWH L.
This is my first time,all I have to say this experience was excellent.Keep going on like that.LEWIS M.
Customer did not leave a comment.REESE M.
TRAILER NEEDS A JACK.Dan B.
Train the people how to use the software or fix the software. I signed up on line gave all the info and prepaid so it would be a quick easy pickup. I was there 45 minutes trying to pick up a trailer. 15 minutes on hold waiting for a customer service representative. And another 25 minutes of text chat and phone call with an actual rep.James B.
Customer did not leave a comment.Andre M.
Customer did not leave a comment.CURT E.
Easy in, easy outJAMES K.
Great service in this location!CRISTOBAL H.
Everything was great. No issues.CARL V.
The steering on the truck was very loose and I had to be constantly moving the steering wheel drastically to keep the truck going in a straight line.Daniel B.
They told me I had to have three contact numbers after providing them with both my phone number as well as my Wife's phone number. UHaul Central Traffic said that they should be able to override that but they claimed they couldn't. To top it off, I got locked out of my credit card due to fraud immediately after dealing with the New London UHaul agent forcing me to spend hours dealing with my banks fraud division.JAMES C.
Customer did not leave a comment.Tracey W.
I need a receiptPATTI H.
This is a hotel that has 1-2 trucks - go anywhere else but here. Never got the dolly I ordered either.THOMAS R.
Customer did not leave a comment.jason B.
Cracked windshield Dirty my brand new mattress got all dirtyKim V.