Customer Reviews for New Vision Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of New Vision Auto LLC

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Elaine R.
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Customer did not leave a comment.

Gail S.
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Customer did not leave a comment.

jacqueline P.
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Julio L.
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We went to the location on 1003 zymalcrest drive like we were instructed to do and we waited an hour and a half because the location was supposed to be open at 7am and noone was there and I had called 3 different times and 3 different times they told me someone was on their way and after the third time I requested to get my truck I reserved at a different location which was at new vision which they were very helpful and after I recieved the truck he apologized for the inconvenience and I was very pleased because he didnt have to but something should be done about the other location and to is for the inconvenience

william M.
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All the staff were helpful and courteous. The rental process was easy and painless. During the rental process I had several questions and the staff were very helpful and answered all my questions. These cats know what they are doing and are wiling to take extra time to make sure you are comfortable with the rental!

Eric P.
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Customer did not leave a comment.

HENRY W.
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I asked for a 10 foot truck and was given a 20 foot truck.

Charles J.
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They got that truck rented to us by any means necessary when the original place of reservation didn't have a truck for us. Thanks a million!

Abram L.
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Customer did not leave a comment.

Rick W.
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I was very disappointed to arrive at the Elmwood location, only to be told the truck I rented was not available, and I had to go to a different location that was 5-20 minutes in the opposite direction. If I had known in advance I could have done something different. The location was a dealer and was not well versed on how to check me in or out. The dealer could not check me out, struggled with your system, and I had to leave feeling very uncertain about the charges. Also, it cost me more in gas and mileage than it should have, for it was so far away from my daughter's new place that we were moving her to. It was by far the worst experience I have every had with U-Haul.

nishanth M.
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I had booked a 15ft Uhaul week in advance. My Drive way is small and cant turn longer vehicle. Unfortunately when i went to pick up the vehicle uhaul guy tells me he has only 26ft and if i want i can take this and nothing else is available, They also changed pickup location to some dingy place. There was no point reserving in advance. I am extremely upset with this experience as i had to carry heavy stuff and load it in. Probably you UHaul does not care about a single customer experience. here is the booking reference for you. 07/14 - Ref - 93352232. You've selected a 15' Truck for your move. Your preferred pick up location on Friday, July 19, 2019: U-Haul Moving & Storage at Broad River Rd 1003 Zimalcrest Dr Columbia, SC 29210 (803) 731-0067 A U-Haul representative will contact you to schedule you at the most convenient agreed upon location with available equipment.

Jessica G.
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I will never rent a uhaul here again. The uhaul service is connected to a car body shop and the service was horrible. I was gone about two hours and when I came back, no one was there to check me back in, the truck had missing mirrors, was raggedy and shaky, and I was also charged an additional $13 for safe PLUS insurance I didn’t ask for and was told ‘I would want to have that.’ It would be wise to shut this location down.

William P.
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It was a good experience with the checkout. But the drivers door didn't work and the kid checking us out knew it because he immediately walked around to the passenger side and reached through to open the door. was very annoying all day!!

Holly T.
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I forgot the guy's name but he did an awesome job getting the paperwork done and even brought the truck around for us.

Sheri W.
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We received excellent service we appreciate the care to make our move successful.

Jared L.
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Good experience. I was a little late for my reservation because I wasn't paying attention and went to the U-Haul location next door, but even getting there late I still had to wait until all the supplies were loaded and my truck readied.

Kelly P.
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Appliance dolly would not secure around refrigerator. Made it very difficult and unsafe to move! But other than that everything went well! Thank you very much for your prompt reservation!

Rebekah S.
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Customer did not leave a comment.

Jennifer D.
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They were super nice & very helpful!!! I would go there again in a heartbeat!

William G.
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Brandon R.
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They were very professional and the service was quick. Thanks

Jake M.
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michele G.
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Bruce K.
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Young man was very positive, and helpful.

DeAnnna B.
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The truck worked properly and I was highly impressed with Jordan, the young man that helped us. I can tell he is well trained. He is polite, explained everything to us and courteous. I will recommend this uhaul location but more than that I will recommend Jordan.

DeAnnna B.
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Jordan helped us at pick up and when we brought truck back. He knew exactly what he was doing. He is professional and efficient. I would highly recommend this specific location because he is there.

Johnny P.
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Claudia B.
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jeron D.
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Bruce C.
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This location has a great team I have rented from them now 3 times

Rahul P.
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Regina R.
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Professional quick and easy

Breana G.
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Amazing experience with excellent staff, will recommend to everyone I know and some I don’t.

carmesha B.
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Customer did not leave a comment.

Jaheart W.
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Great customer service they really out done themselves with the excellent service today.

No reviews have been submitted for this location.

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