Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy rental, clear instructions and the staff was helpful.
Taylor B
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
Customer did not leave a comment.
NICHOLAS R
Rating:
5.0
Customer did not leave a comment.
Carol D
Rating:
5.0
Customer did not leave a comment.
ROB C
Rating:
5.0
Customer did not leave a comment.
MICHAEL E
Rating:
5.0
Have rental ready to go.
Patrick T
Rating:
5.0
Customer did not leave a comment.
ROSS S
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
5.0
They are always friendly and accommodating
LYNN S
Rating:
5.0
Customer did not leave a comment.
Rick H
Rating:
5.0
Customer did not leave a comment.
Ashley W
Rating:
5.0
Customer did not leave a comment.
JAMIE V
Rating:
4.0
More computers. They can only help 1 person at a time. Staff was friendly and helpful
PHILIP J
Rating:
4.0
Nothing, no complaints
Darin M
Rating:
5.0
Customer did not leave a comment.
Brandon M
Rating:
3.0
Customer did not leave a comment.
Jim R
Rating:
5.0
Customer did not leave a comment.
MELINDA Y
Rating:
4.0
Customer did not leave a comment.
LISA A
Rating:
4.0
Customer did not leave a comment.
BRYON H
Rating:
3.0
Customer did not leave a comment.
ALFRED C
Rating:
3.0
Customer did not leave a comment.
Syanna H
Rating:
5.0
Customer did not leave a comment.
Linda L
Rating:
3.0
The truck had very sloppy steering and after filing up with gas it wouldn't start. We had to have someone from the shop come and get it started. The staff was very pleasant however it did not make up for the problems. It also was expensive.
JENIFER H
Rating:
3.0
Customer did not leave a comment.
Dave C
Rating:
5.0
Customer did not leave a comment.
ANDREW J
Rating:
5.0
staff was fun to interact with and gave superior service
EARL S
Rating:
5.0
The Wholesale Tire staff was very helpful. Quick and Easy Rental.
TERRENCE T
Rating:
5.0
Super helpful very knowledgeable great guy
Jason M
Rating:
5.0
Customer did not leave a comment.
Korby W
Rating:
5.0
Customer did not leave a comment.
CARL D
Rating:
5.0
Customer did not leave a comment.
Gordy S
Rating:
4.0
Customer did not leave a comment.
DEAN L
Rating:
4.0
Customer did not leave a comment.
Alan B
Rating:
3.0
Check engine light was on and they didn't have the 20ft truck I reserved so I had to use a 15ft which made me have to make two trips and increase the mileage. I went over the mileage by 1.7 miles and they charged me for that. POOR CUSTOMER SERVICE
GIACOMO V
Rating:
5.0
The office was closed when I dropped off so I did not see any staff.
LISA M
Rating:
5.0
No staff was at the drop-off site in Newaygo.
DALE J
Rating:
2.0
Charged me for a gallon of gas and didn't refund the 25 miles I didn't use. One gallon of gas that's stupid.
GIACOMO V
Rating:
5.0
Awesome service! Very accommodating!
Christopher R
Rating:
5.0
Customer did not leave a comment.
Colton W
Rating:
3.0
Customer did not leave a comment.
rene s
Rating:
5.0
Customer did not leave a comment.
TANIA L
Rating:
5.0
Customer did not leave a comment.
Curry D
Rating:
1.0
Truck bed was dirty and the appliance dolly was not in the truck. TERRIBLE SERVICE
GIACOMO J
Rating:
5.0
Equipment was available and staff was accommodating.
DWIGHT E
Rating:
3.0
I rented 2 different types of Dollie’s. Neither were in the truck when I arrived and since it was after hours I had no access to anyone to get them. We had also had snow and freezing temperatures the day before I picked up my rental. When I arrived it was dark and the truck was covered in snow. I had to find something hard in my car to break ice off of the back latch in order to even open the back door of the truck. They knew the truck was reserved and could’ve made the effort to ensure that the U-Haul was at least brushed off and unfrozen. Overall disappointed for this time around. Last time I rented I had zero problems, hence the average rating.
JENNIFER P
Rating:
4.0
Customer did not leave a comment.
KENDALL R
Rating:
5.0
The gentleman here are so friendly and helpful! THANK YOU so much
KELLY L
Rating:
5.0
Customer did not leave a comment.
EDWARD J
Rating:
5.0
Customer did not leave a comment.
ALICIA S
Rating:
4.0
Customer did not leave a comment.
Betty F
Rating:
4.0
Customer did not leave a comment.
JAMES A
Rating:
5.0
Customer did not leave a comment.
MELISSA S
Rating:
2.0
We requested a dolly, a furniture dolly and a dozen blankets. None of this was supplied. The business was closed on our pickup time so we were left without these important supplies during our move. The truck was I. Good shape though.
Wade H
Rating:
5.0
Customer did not leave a comment.
DOUGLAS D
Rating:
5.0
The gentlemen were very helpful and knowledgeable. Thank you for a great experience.
KELLY L
Rating:
3.0
There were issues with bad tires which required a return trip but the staff corrected the 2 bad tires quickly. Drove 9 hours the next day with no problems.
TODD M
Rating:
5.0
Customer did not leave a comment.
CLAYTON A
Rating:
5.0
Customer did not leave a comment.
TIMOTHY V
Rating:
5.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
Customer did not leave a comment.
JULIE A
Rating:
4.0
I dropped it off on a weekend when they were closed
Paul S
Rating:
5.0
Customer did not leave a comment.
THOR J
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Ryan was awesome. I appreciate the availability and convenience of this location!
SUZANNE R
Rating:
5.0
Love renting U-Haul from this location
Samuel T
Rating:
5.0
Customer did not leave a comment.
GIACOMO V
Rating:
5.0
Customer did not leave a comment.
Martin T
Rating:
5.0
Customer did not leave a comment.
Christopher G
Rating:
3.0
We have no idea how this place or its employees are because it was closed so i will not answer 'yes' to any questions and it won't let me put 'not applicable'.. we left the keys in the drop box
terry l
Rating:
5.0
Customer did not leave a comment.
Ronda h
Rating:
5.0
Customer did not leave a comment.
Kelly B
Rating:
3.0
Overall the pickup location and team was good but when I initially went to see what the cost would be the person at the counter wasn’t very interested with helping and when I mentioned I was going one way he gave me a ridiculous price $400+ and told me to go online and check for better rate.
I left and went online via my phone and reserved the same trailer for $165 and paid an extra $30 for insurance and far from the $400 I was told. I felt like he just didn’t want to help me and had better things to do.
Jeff S
Rating:
4.0
Customer did not leave a comment.
Jack E
Rating:
4.0
I'd love more variety in selection of rentals.
MAURINE L
Rating:
5.0
Customer did not leave a comment.
David G
Rating:
5.0
Customer did not leave a comment.
Laverne S
Rating:
4.0
My 1st reservation was canceled by I don't know who. We had to travel an extra 30+ miles for this unit and then was charged for the extra mileage
Teresa B
Rating:
5.0
Customer did not leave a comment.
William S
Rating:
5.0
Customer did not leave a comment.
Christen M
Rating:
5.0
Customer did not leave a comment.
Nathan M
Rating:
5.0
Customer did not leave a comment.
NANCY D
Rating:
3.0
Customer did not leave a comment.
LUIS R
Rating:
4.0
Customer did not leave a comment.
Zackary G
Rating:
5.0
Customer did not leave a comment.
Evan P
Rating:
5.0
Customer did not leave a comment.
Tania S
Rating:
5.0
Customer did not leave a comment.
Jonathan R
Rating:
4.0
Quick and simple drop off. Plenty of places to drop and easy backing with a lot of turn around space
Steve P
Rating:
5.0
Customer did not leave a comment.
Ray E
Rating:
5.0
No comment
Steve B
Rating:
5.0
Excellent location
Eugene G
Rating:
4.0
Customer did not leave a comment.
Terrence T
Rating:
4.0
The trailers could use crank up stands on the tongue.
STEVE D
Rating:
5.0
Customer did not leave a comment.
Tim T
Rating:
5.0
Ryan was very helpful!
Becky P
Rating:
5.0
Customer did not leave a comment.
Ausma P
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
The onsite staff are very helpful and courteous, and access at this location is very convenient.
Greg W
Rating:
5.0
Good site. Have used them before and will use them again if I need to
