Customer Reviews for Newbold Storage Buildings

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newbold Storage Buildings

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JOHN B. on

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Jenna A. on

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collin R. on

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I reserved it over the phone and when I went to pick the truck up I was charged double. That was due to the lady I talked to on the phone and the pickup location was changed on me without my knowledge. Poor experience and I will be using Penske next time.

Nike T. on

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Kelly F. on

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Gregory H. on

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Steven L. on

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Great people. Will definitely use again!

David S. on

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darlene E. on

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kristina W. on

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bill V. on

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James H. on

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They changed location and did not let me know. Anytime there is a location change pls contact customer to let them know.

Steve B. on

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Jessica P. on

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JULIE C. on

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Very friendly. Helpful.

Joseph D. on

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This location was not the location I requesded. I changed it twice and it still made me pick up from this location. Even though there was 6 other locations that were closer to my home. Uhaul should not change the costumers request.

TAWANDA E. on

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Spent 4hrs, because Dealer didn't know how to complete a refund.

RENE M. on

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ROBERT F. on

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ROBERT F. on

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Martina H. on

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Trailer was dropped off at 11:30am. Employee was leaving the parking lot as trailer was being returned. He said "just drop it anywhere" and left. The trailer wasn't even unhooked yet. When the employee returned (after lunch??), he charged my card for another day. If we had known that we would be charged extra because of 2 hours, we would have kept the trailer all day and cleaned out my son's barracks. My son is a Marine in Jacksonville. He came home (4 hours away) to get married this weekend. I rented the trailer to get his furniture to his new home in Jacksonville.

david N. on

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Bryan C. on

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DAVID M. on

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Very friendly and customer service was good.

RICHARD K. on

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Location was very close to my home and the gentleman who helped me was very friendly. I got lost and he was understanding and kind enough to provide me with directions.

ELIZABETH P. on

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SEAN K. on

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PETER B. on

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RICHARD G. on

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BROOKE F. on

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BRUCE B. on

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pete M. on

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Heather M. on

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This is not a typical UHaul location. They have no supplies. There was a lot of confusion about the system with the equipment I picked up. It shuold have been worked out before I got there.

SAMUEL D. on

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MARY ANN F. on

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CLYDE S. on

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CESAR R. on

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eric N. on

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Have a full tank of gas at pick up and require a Full tank at return. A person can not go to a gas station and request a quarter tank of gas. It is going to be too much or not enough. Seems too much like a scam to make customers pay more.

MICHAEL B. on

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DAVID N. on

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DAVID N. on

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Very helpful, Thanks Guys

Ernest A. on

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JOANNE M. on

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There is no sign telling people it is a uhaul location which made finding it VERY difficult. I also experienced issues with the tow dolly once I was on the road.

JAMES C. on

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Amanda P. on

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Jason C. on

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Did not recieve call for confirmation. I had to call the 1 800 number to find out that I was to pick this equipment up at a different location. Very poor communication on U haul personnel. This experience was horrible and the gurantee was not meet as promised.

JOHN H. on

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