The appliance dolly that I rented with the truck the wheel did not even turn. It could not be used at all. Also, I was charged for gas, and I filled it up to the exact spot I got it from. This app version of uhaul just created more problems with the gas situation and also not being able to talk to anyone about the equipment they gave me either.Kayla R.
Trailer Rental & Towing in Jacksonville, NC at U-Haul Moving & Storage of New River
Jacksonville, NC 28540
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Jacksonville, NC 28540
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Friendly, prompt service.Henrietta F.
quick to review and move me on.Gary O.
I ordered moving blankets for one way move. Got there and they had three but charged me full price. Not goodallen P.
Flow of traffic into complex easily gets backed up. Not sure if there is a way to possibly mitigate this by having customers pull further in so entrance isn't blocked during peak periods.Scott E.
Accept debit cards without paying a cash deposit.Timothy H.
It was closed ans there was no way to lock the back door with the hand truck inside.Joseph J.
Customer service. Don't take so long to process when the customer is paying for a certain amount of time with the truck. Wear a mask to protect the customer from covid.jennifer C.
Nothing just keep the same awesome staff you got thanks Ryan you are and is always awesome!Regina P.
Very professionalJames M.
Nothing !!JEANETTE T.
Always friendly and efficient.brynna R.
Staff was excellent and very professional in addressing my needs for this move.Luis C.
Friendly, and very clean location.jenessa C.
We reserved a truck at a specific location for first available pickup. We were notified approximately 12 hrs prior to pick up that the equipment was no longer available at the requested location. We were then given a new pickup location. Upon arrival to the new location, we were told again that the equipment was not available. The associate on site was able to find us the previously reserved equipment at, yet again, another location. At the end of the day, we were stalled 4+ hours and docked approximately $30 more than we anticipated. This was not a pleasant experience. Additionally, I will mention that I have previously worked for Uhual- that being said, our most recent experience is no where near the standard I would expect.COURTNEY J.
System was down when the rental was returned. The following day I received an emailed receipt charging me for extra days. Multiple calls and hassle for a refund (which still has not happened)JESSICA W.
I rented a truck for a couple of hours with an estimated mileage of 17 miles. Returned the truck in about 2 hours. Well today I get charged an extra 80 dollars. They looked at the mileage wrong and charged .e extra. Uhaul customer service is a clown show, very hateful and unique professional. I will definitely never rent from uhaul again. My son is a realtor andi will have him spread the word to anyone moving never to rent from uhaul. Spend a couple extra dollars and go with someone else.Mike M.
Very quick response to customer. Negligible wait time for equipment check-in.Rodney G.
Always friendly service and reliable!Daniel R.
Overall this was a good experience. The staff was friendly and helpful. The equipment was as promised, clean and in good working order. This is not my first time using U-Haul and I won't hesitate to use them again .THERESA M.
Everything was great!Damori H.
The parking lot is extremely small and there is no clear designated area to park your car. I ended up parking with the U-Haul trucks and vans out by the street.Jonathan A.
Friendly, helpful staffJanice K.
The inside of the trailer was dirty and we had to clean it out before loading it. I would say that the trailer could have been swept out at least before we checked it out.David N.
Great customer service and a convenient location with lots of availabilityWendy T.