Customer Reviews for Newbury Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newbury Self Storage

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Thomas G.
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Truck leaked. Furniture inside truck got wet

Kimberley W.
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Customer did not leave a comment.

arthur F.
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Advise when making the reservation of the damage waiver safe move charge as it was unexpected.

David H.
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Customer did not leave a comment.

Edmund Q.
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Customer did not leave a comment.

Scott K.
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Thank you!

Daniel E.
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Customer did not leave a comment.

Steven O.
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Very nice people.

Clifford G.
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Customer did not leave a comment.

James L.
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Peter H.
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George D.
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Very sad never got the van I reserved waited 11/2 hours for van share ! To have no key in lock box had to go to U haul store for another van Still got charged for first van WHERE IS MY REFUND !!!! Never again will I use U-Haul

Erika S.
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Online check in process is overly elaborate and time consuming. Otherwise rental process was seamless.

Matt H.
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The app is terrible. I did the truck share thing, and wasn't prepared to have a copy of my lease/mortgage with me to pickup the truck. Also, my place of business is closed on saturdays. And I couldn't use the people with me as alternate contacts cause they were already on the rental. It was terrible and I'll never use the app again.

THOMAS E.
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Customer did not leave a comment.

Kendal P.
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Being closed on Sundays is not ideal. We were able to get the truck, but we didn't know if we would be able to use it until Saturday night.

Patricia T.
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clean trucks between service Truck ran very well and ready as promised

Winifred R.
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First, don't ask the Renter for all this last minute documentation 2 out of 5 Documentation/ Verification less than hour before they are to pick up there rental. I was scheduled to pick up my a rental which I made days in advance at Aubuchon Hardware in Ipswich for Monday8/17/20 at 8:00 A.M. got there at 8:30 did all the verification ect. Found my assigned vehicle. No Key!!! The back of my vehicle was unlocked. No one ever emptied the key drop box and reset up the pad locks with the keys on them for Any of the Rental Vehicles. I went into Aubuchon Hardware, the Manager on duty told me they have no keys and nothing to do with the U-Haul rentals. I call 1 800 UHaul wait 40 minutes to speak with Customer Service. I finally get someone, I explain the situation and am put on hold. Then my call is dropped. Call back wait 50 minutes and get Margie who was extremely helpful was apologetic to the fact I had been at Aubuchon Hardware well over 2 hours. and never put me on hold. She tried to get Field Manager Mark to help but due to the size of his field and the fact he was on another call, we decided to cancel my reservation and have me pick up my vehicle further north in Newbury.

Ellen A.
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The van was not only not sanitized it was down right dirty! Dog hair on the seat that i had to try to vacuum off because my husband has allergies. There were empty waiter bottles on the floor, dirt and food on the floor, windshield was dirty. We had to spend time we didn't have to clean it before we brought our daughter to college at 7:30 am!

Matthew M.
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Customer did not leave a comment.

Mark S.
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No AC on. 95 degree day.

Kathleen T.
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Customer did not leave a comment.

Marianne R.
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Customer did not leave a comment.

Clifford A. G.
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Mark A.
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Raymond G.
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Bruce V.
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Everything is done with excellence.

Padraich F.
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I would like some blankets if I paid for them

Christopher W.
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Customer did not leave a comment.

matt C.
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Had reservation confirmation, thought I was all set took Uber to uhaul to find out my truck wasn't there,and was at location 10 miles further away ( which I had to use another Uber) I was furious,why send me confirmation saying it's at one location to get there and be told it's somewhere else, there was no dolly that I asked for, and they over charged me 50 plus dollars more than I was quoted,not happy at all-had I any other choice, would never use uhaul again,maybe budget next time

Michael T.
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Customer did not leave a comment.

Eric G.
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Great service. Friendly. One improvement would be to have more blankets on hand. Had to go to another location to get more. Thank you.

Clifford G.
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The truck had not been cleaned and it smelled like a ash tray. Why is smoking allowed?

andrew A.
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They make it easy

James T.
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No improvements needed in my opinion. Vickie and Carol as well as everyone else at Newbury Self Storage are the absolute nicest people and make customer service and relations their top priority!

Brian L.
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Customer did not leave a comment.

nicholas S.
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Customer did not leave a comment.

Kane M.
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Great experience. The van was new and the ladies at the desk were very nice.

michael S.
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Very friendly and knowledgeable. Highly recommend

andrew A.
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Well done as usual Thx

patricia C.
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they were rude and I will not rent from them again and I rent a couple of times a month.

Paul L.
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Customer did not leave a comment.

paul R.
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Very smooth handling

Jeff K.
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Customer did not leave a comment.

Clifford A. G.
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Customer did not leave a comment.

Aaron R.
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Customer did not leave a comment.

Anthony N.
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The truck was covered in grease and dirt. I had to cover the entire inside with plastic in-order to use it. i called and notify he location .

John M.
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It was a complete nightmare. I am a realtor in town and have recommended UHAUL in past. Not anymore. It was Sunday so nobody there so stood out in the parking lot for over 30 minutes trying to get the truck at UHAUL. Was on hold for 17 minutes. My phone didn't recognize the location. Nobody available to help. 90 degree heat. When I did finally get someone they fixed the problem in about a minute, would have been good to know beforehand. Took another 15 minutes for them to "verify" my rental. Simply an awful experience, would not recommend UHAUL to anyone now.

James T.
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Everyone at Newbury Self Storage, particularly Vicky with whom I have had the most contact, is absolutely 100% friendly and personable and a pleasure to do business with! I see no improvements needed at all for this location!

Maria T.
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I had reserved a truck a month before and when I got there they told me they didn't struck that size, and I had to drive 40 miles away while I was paying for 3 movers. I had to wait 3 hours until another U-haul facility opened while I was paying 3 movers 150.00 an hour. I ended up getting a small truck which cost me twice as much. They also told me they tried to call me and sent mean email, which it didn't happened. I will never use them again!!!!

James C.
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Customer did not leave a comment.

Gerry F.
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staff was rude and unhelpful

Eric M.
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Customer did not leave a comment.

Jim W.
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james K.
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new location. Well staffed.

William D.
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Very Clean, Staff was excellent - I will only rent from this location for now on

Benjamin T.
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Customer did not leave a comment.

Charles N.
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Drop off location

James C.
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Customer did not leave a comment.

raymond M.
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Scott C.
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Truck was brand new. Staff was friendly and happy to answer questions. No "gotcha" hidden fees to surprise you at the end of the rental. I would go here again without hesitation.

Steven L.
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Customer did not leave a comment.

gerald B.
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Customer did not leave a comment.

CHRISTINE F.
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Customer did not leave a comment.

Suzanne C.
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I'm glad UHAUL having me a closeby return location. Convenient!

Robert C.
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from start to finish..excellent!!!!!!!!!

SCOTT S.
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The agent who rented me the vehicle substantially under stated the charges I could expect when I called on the phone to inquire. He said the day rate was $70 when in fact it was $79 and he said the additional mileage rate was 20 cents per mile and it was 29 cents. I went with this agent because his quoted rate was better than another nearby facility-that facility quoted the exact rates I actually received from the agent I rented from. It felt like a bate and switch. The lock on the sliding door did not work so I was unable to fully lock the vehicle and i would characterize the vehicle as reasonably clean but not spotless. It ran well.

Helen T.
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Customer did not leave a comment.

Kathryn O.
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Customer did not leave a comment.

Eric H.
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David N.
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Very friendly customer service!

Ronald R.
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Again not happy being charged a second day when it was three hours past 24hrs and was told to gave it there before they closed.

Earl B.
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Your organization deserves the five star rating. Everything went perfectly. The office staff was efficient and polite. The vehicle was absolutely clean and in excellent condition. We will be back!

Joan B.
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Customer did not leave a comment.

Daniel H.
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Customer did not leave a comment.

keith M.
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Back of van could have been cleaner, had mud throughout the back mat, but I was still very pleased with service

Susan B.
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This location was accessible for our drop-off and the staff was helpful and courteous. We would recommend this facility and use it again.

Godwin W.
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Drop the price for me on my next visit

KRISTIN H.
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This location was far superior to any other location in the area

Richard L.
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Kudos to the team at Newbury Self Storage, who made my move so much easier today.

Joseph P.
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The after hours pick up and drop off was a little cumbersome and kind of a pain

Jennifer G.
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Customer did not leave a comment.

Cathlynne W.
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It would have been nice if they told me they were going to charge $4/gallon for gas. I would have filled it myself.

John G.
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Customer did not leave a comment.

Witoon T.
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Jenifer C.
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jeff W.
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the people @

chris M.
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Location is fine. Very mad at uhual and I will never rent again for what they did.

MAURICIO V.
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Customer did not leave a comment.

Ramy Y.
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Keep up the good work.

michelle V.
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Customer did not leave a comment.

DEWEY T.
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Customer did not leave a comment.

brendon L.
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Originally went to the Gloucester location to rent a truck for single direction. I had called the night before and everything was set up. Arrived at location in AM and unfortunately the vehicle was not there, not was it going to be there anytime soon. The lady at the office called around and found that the uhaul in Newbury had a vehicle available which was great, but added another 80 minutes and many miles to get back to Gloucester/Rockport before headed to the arrival destination. Fortunatley the receiving location comped the additional mileage I went over because of this situation. I understand schedualing can be a daunting task, however it was frustrating to have to keep rescheduling everything in my day for plans were confir.ed ahead of time.

Trevor M.
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Customer did not leave a comment.

Marie M.
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Customer did not leave a comment.

Christopher F.
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door of truck did not properly close initial reservation made at Salisbury location. I changed the number of days I needed the truck. the location was changed however i did receive any clear notification of the location change despite receiving notification that my day and time was changed. as a result i went to Salisbury location and nearly missed getting truck from Newbury location. Don't understand why new location of my rental was not communicated to me i

moreen M.
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Customer did not leave a comment.

Annabel B.
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Customer did not leave a comment.

Carla P.
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mahdi J.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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