Customer Reviews for Newbury Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newbury Self Storage

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James T. on

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No improvements needed in my opinion. Vickie and Carol as well as everyone else at Newbury Self Storage are the absolute nicest people and make customer service and relations their top priority!

Brian L. on

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nicholas S. on

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Kane M. on

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Great experience. The van was new and the ladies at the desk were very nice.

michael S. on

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Very friendly and knowledgeable. Highly recommend

andrew A. on

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Well done as usual Thx

patricia C. on

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they were rude and I will not rent from them again and I rent a couple of times a month.

Paul L. on

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paul R. on

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Very smooth handling

Jeff K. on

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Clifford A. G. on

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Aaron R. on

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Anthony N. on

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The truck was covered in grease and dirt. I had to cover the entire inside with plastic in-order to use it. i called and notify he location .

John M. on

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It was a complete nightmare. I am a realtor in town and have recommended UHAUL in past. Not anymore. It was Sunday so nobody there so stood out in the parking lot for over 30 minutes trying to get the truck at UHAUL. Was on hold for 17 minutes. My phone didn't recognize the location. Nobody available to help. 90 degree heat. When I did finally get someone they fixed the problem in about a minute, would have been good to know beforehand. Took another 15 minutes for them to "verify" my rental. Simply an awful experience, would not recommend UHAUL to anyone now.

James T. on

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Everyone at Newbury Self Storage, particularly Vicky with whom I have had the most contact, is absolutely 100% friendly and personable and a pleasure to do business with! I see no improvements needed at all for this location!

Maria T. on

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I had reserved a truck a month before and when I got there they told me they didn’t struck that size, and I had to drive 40 miles away while I was paying for 3 movers. I had to wait 3 hours until another U-haul facility opened while I was paying 3 movers 150.00 an hour. I ended up getting a small truck which cost me twice as much. They also told me they tried to call me and sent mean email, which it didn’t happened. I will never use them again!!!!

James C. on

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Gerry F. on

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staff was rude and unhelpful

Eric M. on

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Jim W. on

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james K. on

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new location. Well staffed.

William D. on

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Very Clean, Staff was excellent - I will only rent from this location for now on

Benjamin T. on

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Charles N. on

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Drop off location

James C. on

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raymond M. on

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Scott C. on

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Truck was brand new. Staff was friendly and happy to answer questions. No "gotcha" hidden fees to surprise you at the end of the rental. I would go here again without hesitation.

Steven L. on

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gerald B. on

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CHRISTINE F. on

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Suzanne C. on

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I'm glad UHAUL having me a closeby return location. Convenient!

Robert C. on

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