Customer Reviews for Newport Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newport Storage

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Joseph H. on

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Customer did not leave a comment.

Rodney B. on

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Person who assisted with pick up was rude, truck was dirty, only offered one big size truck when only needed a 17 inch. I will never use uhaul again because of this experience. I’ll spend the extra money with someone else, just to be Happy.

Michael H. on

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Jody J. on

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RUSSELL G. on

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Valerie B. on

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GLEN B. on

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Wonderful experience renting a truck, the office is clean, organized and helpful in selecting a truck. The truck was clean, filled with gas, and the box was clean. I will return and tell my friends.

Shahrom D. on

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ron H. on

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Gerald S. on

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Check tire pressure's before sending them out. My trailer tires look good but had one go bad on the trip and they took excellent care of getting me back on the road after changing the tire. It don't take but a few minutes to check tire pressures

Myrtle L. on

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Very helpful. I had asked for this drop off address, someone changed it and i was not happy. This is where my storage unit is and I wanted to drop it here. She was awesome, said no problem, and was able to accept the truck. So happy! after driving all day from MD i did not want to have to go somewhere else!

Rosemarie L. on

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debbie W. on

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When we dropped it off, it seemed as if we were inconveniencing her. She was outside talking to a young couple, and their child, which seemed like family members. She said she'll do the paperwork when she goes back inside, and we didn't need to wait. I wanted some kind of receipt showing I turned the truck back in, just in case she forgot to enter it in the computer. All in all this experience was terrible. What started out to be an easy move - ended up costing extra even though we didn't use as many miles as we paid for. Reference id: 2264750

JACK B. on

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Samuel H. on

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Very messy, no parking. Person asked me to put trailer in difficult spot then disappeared. Store hours said until 6pm but they seemed closed.

LAUREN B. on

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Valerie B. on

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Sherri S. on

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Online, I had reserved a 17' long truck. They confirmed my reservation, but when I went to pick it up, they only had a 27' long truck. I didn't want one that long because I only had a small place to turn around. Because it was a 3-day weekend, and the weekend I HAD to move stuff, I took the truck. But I ended up having to cut down small trees in order to turn the truck around. If they don't have the size you request in stock, that should be stated on the website. It caused me a lot of hassle. The back lights on the truck didn't work. The signal lights worked, and the brake lights work, but driving after dark, when I turned on the headlights, nothing lit up on the back side. Someone driving behind me was kind enough to flag me down and let me know. I drove the rest of the time with my hazard lights blinking, so I knew I would be visible to others. I called and left a message at the office after I had returned the truck. Other than that, the truck drove well and we were able to accomplish the job we set out to do in a timely manner.

DARRELL S. on

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Didn’t have 4x8 as reserved but gave 5x8 for same price

Christy N. on

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This was the most perfect experience both picking up and dropping off that I have ever encountered for this type of service.

Orpha C. on

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Dan E. on

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Great service thanks

Eric L. on

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Trent B. on

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The driver door mirror was a bit loose. If you hit a bump in the road the mirror would tilt down and you would have to roll down the window and push it back up.

Jim P. on

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Our paperwork gave us a drop off location that isn't there anymore so we showed up quite unexpected. The lady was kind, understanding and apologetic. Although this location was not convenient it was definitely a welcome change in this particular rental experience.

Christina V. on

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Sheri V. on

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A little slow with paperwork but very knowledgeable and helpful with the whole process.

Michael A. on

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Nothing! Everything was amazing! Thank you so much!

Brenda U. on

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My overall experience with this company was excellent and I would definitely recommend them to anyone who required a storage building or Uhaul services

James W. on

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