Customer Reviews for Nineveh Self Storage
(U-Haul Neighborhood Dealer)

272 reviews

8034 S Nineveh Rd   Nineveh, IN 46164

(317) 933-4887

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: 9 am - 12 pm
  • Wed-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 933-4887

8034 S Nineveh Rd
Nineveh, IN 46164

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: 9 am - 12 pm
  • Wed-Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Things wasn't done right on my end but they fixed as soon as she got in really nice and courteous people would recommend them to anyone…great service

Jonathon B. 
Rating:
5.0

Customer did not leave a comment.

JAIRO C. 
Rating:
5.0

All was good

Mark F. 
Rating:
4.0

Nothing comes to mind

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

don P. 
Rating:
1.0

Lady was rude as hell and was trying to explain the reason the truck had not been returned I was given the money for the truck and fuel for 2 vehicles to make it here there was no storage available within an hour drive when tried to explain the situation the u haul rep was rude and I was taking care of a sick child when the rude ass from Nineveh called hung up and called right back and was nothing but rude I will never use uhaul and will not pay the bill till something is done about the lady from the entity in Nineveh

ALEXANDRA P. 
Rating:
3.0

The equipment was clean but not well maintained. A few miles after picking up the truck the right rear inner tire blew and the outer rr tire was bald and about to blow. Then it took over an hour and multiple attempts to reach anybody for roadside assistance and when we finally did it was going to be 2 hours before anyone reached us which wound up being well over 3 hours almost 4. Not to mention they gave the company coming to change the tire the wrong address. And U-Haul would've charged us for any time over the reservation time.

Randall H. 
Rating:
3.0

Customer did not leave a comment.

Bruce V. 
Rating:
1.0

The photos they uploaded were old and did not document damage to the vehicle. The truck needs new tires and a new windshield.

SARAH N. 
Rating:
5.0

Customer did not leave a comment.

BRENDA M. 
Rating:
5.0

Peggy' was very helpful and friendly. Equipment was there as promised. Very smooth operation.

Janet T. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
1.0

Got charged a cleaning fee!!! Truck was spotless when we left it. Also got charged for extra gas when the customer service representative on the phone said I wouldn't because we had to drive further to get a different truck. Ridiculous.

Christian W. 
Rating:
5.0

Ninevah Self Storage was particularly helpful and accommodating, UHaul corporate notified my less than 24 hours before my reservation that they did not have the truck I reserved at the location I needed. The just left me a voicemail message and sent a text. Very unhelpful. Ninevah Self Storage was able to help accommodate what I needed to do to make the failed UHaul reservation work. Bad actions by Corporate made better, thankfully, by the local agent.

Harold F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Peggy at Nineveh self storage was & always is wonderful. Have rented both haul and storage with her many times. Highly recommended!!!!!

lois P. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Peggy was great to work with! She made a stressful moving problem so much easier. Highly recommend Nineveh for the great customer service.

CYNTHIA U. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL DEAN W. 
Rating:
2.0

Follow guidelines and wear masks Sanitize vehicles betteeen renters Learn the process and not call someone to ask how to do the retail process Allow only 1 customer in build at a time Reduce the wait time from 40 minutes to something more reasonable

Roy F. 
Rating:
3.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Fast, friendly service.

Rodney B. 
Rating:
3.0

Wouldn't recommend the self check. I had spotted cell phone service. So that it took almost 25 minutes to download my photos along verifying who I was? The people at the U-Haul place said they couldn't help self check. Thought that was a little odd for a service company that you are. They informed me that U-Haul was told in the past that they had spotted service. The truck was very nice and drove great.

Kevin M. 
Rating:
4.0

It is very clean and inviting and the trucks and trailers are very accessible in a very clean gravel lot and the people were great to work with and due to the COVID-19 issues, they asked me not to come into the office, but I could see in there and it looked nice and they work face masks when working with me. Greatly appreciated.

Kerry B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

Trailer is very heavy and did not pull well. It was loaded properly according to instruction.

martha G. 
Rating:
4.0

Customer did not leave a comment.

Amber S. 
Rating:
5.0

Great customer service!

jeffrey H. 
Rating:
5.0

Ask for photos of drivers license at reservation when already entering the info. Maybe that would speed up the approval process while standing at the truck. I entered two phone numbers at reservation then had to enter a third number at truck to get verified. Overall good service and experience.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Jeff I. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Peggy was awesome....My only complaint is that I had ordered a dolly and was charged for one by U-Haul via the mobile app and there was not one in the truck.

Max L. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

lady was very friendly and helpful

TINA T. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Nineveh u haul & self storage will try to help you any way that they can.Corporate u haul --- not so much!Peggy gets five stars ,but the big boys seem not to care and it shows

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Two thumbs up Peggy!!!

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
4.0

The windshield wipers did not work at all and I could not see to drive. I am very surprised I didn't as not asked if everything was ok with the truck when I dropped it off.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

shielia S. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Nothing. It was the easiest Uhaul rental I've ever experienced. Peggy made the whole process, effortless.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ron S. 
Rating:
2.0

There was no one to check me in. I called two different phone numbers and left messages to call me back but nobody did.

Dale W. 
Rating:
5.0

Miss Peggy makes a routine mundane chore some what enjoyable!Thanks to her and her team for all of the personal attention.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
5.0

Peggy Murray was fantastic to work with. She was fine letting us in early when she got there and handled our situation well. Our truck 24/7 was screwed up from a columbus location and she understood and got us through the situation very quickly and gave us a good rundown of how to use the truck and what to make sure of when dropping it off. She was very friendly and a pleasure to work with.

Taylor Z. 
Rating:
5.0

Customer service is unparalleled.A stressful situation made better just by a smile and a caring disposition .Top notch

Gregg S. 
Rating:
2.0

Was helping a friend out,had to run to atm,total time from time of pickup 40 minutes. Just of that was sitting still charge, knowing ,,I had no time to use the truck,,,price 68.22

Pete S. 
Rating:
5.0

Friendly and helpful. Does have a key drop off for after hours.

Herschel W. 
Rating:
5.0

Peggy goes above and beyond! Thanks for a good experience

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
5.0

The door was tough to close, but we were able to close it and we understand that a repair order has been previously submitted

Judy L. 
Rating:
5.0

Stop sending me so many e-mail's

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
1.0

Not mess up the reservations and not be rude to the customers

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Peggy goes above and beyond.when trucks are impossible to find she finds them, many thanks

Gregg S. 
Rating:
3.0

Customer did not leave a comment.

Joseph L. 
Rating:
1.0

Nineveh Self Storage is open on Sunday which is great when you need to pickup on Sunday. Unfortunately for them, Uhaul website updates on Sundays because there are very few locations open. I waited 90 minutes for the paperwork to be able to be printed off. This is no fault of the owners of NSS, this is very much a Uhaul issue. Uhaul needs to do more to support it's locations, the person they called for help was very rude and said nothing was wrong with the website, he had been woken up by the phone call (9:30 am) and didn't even check the website.

Jennifer L. 
Rating:
2.0

Had to wait for 1 hour 20 minutes to just pick up the truck and complete transaction

Vikram N. 
Rating:
3.0

Customer did not leave a comment.

Zachary C. 
Rating:
5.0

Helped me connect trailer correctly, and knew their stuff. Trailer was clean inside and out. Friendly, and worked hard to get information into the corporate website system so I could get on my way.

John Dean K. 
Rating:
5.0

Customer did not leave a comment.

Sean A. 
Rating:
5.0

Ms.Peggy very helpful and very convenient neighborhood location

Rex K. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

Customer did not leave a comment.

bryan K. 
Rating:
5.0

every thing was great, continue to stay the same

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Rex K. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
1.0

It would be helpful if someone would answer or call back when calling an emergence phone number. -why list an emergency number if there is no assistance in an emergency situation?

april P. 
Rating:
5.0

The return was painless. Peggy, at the Nineveh location, was an angel. Very kind. We will definitely recommend this location to others.

Marla G. 
Rating:
5.0

Customer did not leave a comment.

vicki S. 
Rating:
3.0

Less god speak, more timeliness.

Laura W. 
Rating:
5.0

Very friendly

Himmat S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Free coffee and doughnuts would be great

Gregg S. 
Rating:
5.0

Miss Peggy goes above and beyond.

Gregg S. 
Rating:
5.0

Hire more people like Peggy!!

Gregg S. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Dena M. 
Rating:
4.0

Customer did not leave a comment.

Dorcas D. 
Rating:
5.0

Very nice experience .Friendly.Peggy was a big help.

Gregg S. 
Rating:
2.0

There was no cell phone reception at the location so I could not complete the return through the app. The gentleman who was working was not very helpful and was upset because he said “We we supposed to get trucks this big”. After I left I called customer support and they were very helpful in completing the return.

Paul P. 
Rating:
5.0

Nothing

jessica V. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
No reviews have been submitted for this location.

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