Customer Reviews for NMG Storage
(U-Haul Neighborhood Dealer)

259 reviews

18550 US Hwy 59   Detroit Lakes, MN 56501

(218) 325-4772

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(218) 325-4772

18550 US Hwy 59
Detroit Lakes, MN 56501

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Don't charge a service fee for people who don't have a smart phone and can only do key drop off in the drop box. I only have an old phone and fortunately my father in law was with me. I used his phone and avoided that big service fee. That's a scam in my opinion. Was happy with the truck. It was clean, reliable, and easy to load and unload.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

The Uhaul website is a nightmare to get through. Needed extra days & that wasn't an option when i was trying 9ff mt phone. Thankfully you can still call a location and talk to a person.

Annette G. 
Rating:
5.0

Customer did not leave a comment.

Mikayla A. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

LUES L. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Addrienne V. 
Rating:
5.0

Stephanie was very helpful and nice

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

GENE M. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Truck was dirty riddled with bug splatter.

Gary G. 
Rating:
4.0

The woman working there is polite, understanding and very professional. You are lucky to have her!

Galen N. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Terra F. 
Rating:
5.0

Your website is not very user-friendly, nor were the links and texts sent by it. But the service at this location made up for it. Very friendly, knowledgeable, and efficient staff.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Caleb H. 
Rating:
5.0

The woman assisting with paperwork and hook up of trailer was delightful.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Darin D. 
Rating:
5.0

Moving. Our old open trailer broke down and Uhaul was instantly available. The covered trailer was just what we needed to complete our move, packing it up to the max. Great rental experience. Thank you.

Bruce I. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
4.0

Customer did not leave a comment.

Randall S. 
Rating:
3.0

It was a great location. Maybe get more help. The one girl in charge of it seemed overwhelmed.

Jeff A. 
Rating:
4.0

I had to search for location bar code for 1/2 hour. Should be by the key box or information on where to find it should be provided.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

SHAUNITA F. 
Rating:
5.0

Customer did not leave a comment.

Kirk M. 
Rating:
4.0

I was very disappointed that i needed to drive 50 miles to pick up my trailer and was only offered an extra day. I feel U haul should have given me a discount on my rate due to the extra drive causing extra time and gas to pick up my trailer. I'm a repeat customer and feel i was not properly treated.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Curt K. 
Rating:
4.0

Customer did not leave a comment.

Gary C. 
Rating:
1.0

Hours were inconvenient. While they hooked up the tow trailer, they did not know how snd would not help secure the vehicle we were towing.

Lisa I. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
2.0

Customer did not leave a comment.

Jennifer G. 
Rating:
1.0

We pulled up at the location and it said wrong location. So we drove across the street and it said your here. But or truck was not there. Once we found the truck back at the first location the website did not give us the code for our live box. We waited on hold for an hour, had to pay the movers for an extra hour. Another customer ended up helping us because the waited time was so long and we were on a deadline. Not impressed this happened last time as well.

Victoria S. 
Rating:
5.0

Easy to drop off.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

jud F. 
Rating:
3.0

Customer did not leave a comment.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
5.0

Outside was very dirty

Paul S. 
Rating:
5.0

Customer did not leave a comment.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

Wouldn't let me self drop off unless I chose the unclean option which cost me an extra $15.

Nathan H. 
Rating:
4.0

Customer did not leave a comment.

Marlin B. 
Rating:
5.0

Great personnel.

Richard H. 
Rating:
5.0

The lady, I think her name was Trish. She was incredibly friendly and helpful.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
4.0

Customer did not leave a comment.

Marita C. 
Rating:
5.0

The attendees at this location were top notch. I appreciated the check-in phone call and flexibility when our plans changed. They made the process very simple!

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
3.0

Customer did not leave a comment.

Keith G. 
Rating:
4.0

Customer did not leave a comment.

Joe T. 
Rating:
4.0

Had to drive an hour to this location to pick up because my reservation did not have one in Fargo.

Debbie K. 
Rating:
5.0

You should install trailer Jack's on these heavy trailers.

Lisa S. 
Rating:
5.0

Excellent customer service!

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
3.0

After hours drop off is a bit of a pain on a cold day if you are not familiar with the procedures.

Mark M. 
Rating:
5.0

I believe the person I worked with was Pam. She was incredible! So knowledgeable about her job and was excellent to work with. She made this experience very pleasant! She really deserves a pat on the back for doing her job so well. Thank you, KJ

KATHRYN J. 
Rating:
5.0

N/A

Lavern P. 
Rating:
5.0

Excellent customer service, equipment, convenience, value, and flexibility. Always had a positive experience when utilizing U-Haul! Thank you!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

ERIN R. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
3.0

Dropped off when closed

Jason S. 
Rating:
3.0

Make the uhaul sign MUCH larger and easier to see. Drove right past it twice,

ROBERT E. 
Rating:
5.0

Tricia was really helpful and friendly!

Julie S. 
Rating:
1.0

I rented this equipment for 1 day. Because of an ice storm that turned roads into skating rinks every mile of my travel, my return of this equipment was late by one day. I have been billed for two days. I will not pay for the extra day due to an act of God that should be covered by insurance. If I see the extra bill on my credit statement Iwill dispute it.

STEVEN F. 
Rating:
2.0

Don't make a reservation you can't keep. You have zero credibility with the public on keeping a commitment.

Charlie S. 
Rating:
3.0

Customer did not leave a comment.

NATHEER R. 
Rating:
3.0

The rental truck had bald tires & kept getting stuck in light dusting of snow. The wiper blades came off & could not be replaced locally. The people we rented the truck from also have a storage rental across the road & it was not plowed so we could not access it while we had the truck & had to extend the rental days until we could get into the storage site! Over all it sucked badly financially & did not work well due to the bald tires & lack of plowing.

ASHLEY C. 
Rating:
5.0

Very friendly and helpful.

aneta D. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

I only rated the location poorly because I had to drive 2 1/2 hrs from my location to pick up the trailer when I originally rented it from the U-Haul 3 miles away and wasn't told of the change until two days before pick-up. Also, it was nice gesture to upgrade to a bigger trailer but on a long trip it only cost me more gas. I rented the size I did because that's all I needed.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

HUGH K. 
Rating:
5.0

Very helpful staff!!

ANTHONY S. 
Rating:
5.0

Kena was amazing to work with she made the experience enjoyable.

ANTHONY S. 
Rating:
1.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
4.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

The woman at the rental place was EXCELLENT!! Very helpful with suggestions and directions.

KENNETH O. 
Rating:
5.0

Very friendly and helpful staff.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

MARY JANE J. 
Rating:
5.0

They were also very friendly and helpful.

Suzanne M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

ALEDA P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
No reviews have been submitted for this location.

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