The A/C in the truck did not work at all. The brakes also very bad almost dangerous. I did not realize either of these issues until I had left their yard. I called Uhaul immediately and notified you of these issues. The customer service rep said someone could come by and look at the truck but no one did. I was helping my son move across the state and we had to load up Friday and leave early Saturday morning. Jones Auto Repair also misstated the fuel in the truck. She said I think it has 7/8 of a tank. I took a picture of the fuel gauge before I left their yard and the needle was less than 3/4. I also took a photo of the fuel gauge after I filled it up and returned it. I was charge for 6 gallons of gas and tax and I need to be credited this back. I also would like some sort partial credit of my rental since these issues were your fault not mine. I have rented at least a dozen times from Uhaul in the past 10 years and this was the worst experience by far.
MARION N
Jones Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Greenville, NC 27834
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Customer Reviews
- 3.5 Average Customer Rating
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Very friendly. Trailer was clean and in good repair. Pickup was arranged online and went smoothly at pickup.
Paul YThe lady wasn’t friendly at all nor the man
Brandi HI was very disappointed in the fact I requested a dolly with my UhAul service & one was not provided then I had to wait as customer service called around looking for me one & couldn’t find one.
Stephanie WCharged a lot fees, over the phone i was told one thing but since they had my card on file, lied and charged me everything they said they wouldnt..... All the calls are "recorded" yea right bc now no one knows anything...all of a sudden notes that were there arent there anymore... UHual took adavantage and will take advantage of you
Marquis J