You literally rent a truck from a bakery which is VERY confusing. The people there are lovely and helpful but it just does not make intuitive sense. The right wiper blade did not work and it rained a lot, not good.Michael P.
Customer Reviews for Norman Sue Bakery
(U-Haul Neighborhood Dealer)
Scarborough, ON M1P2X5
Services at this Location:
- Mon–Sat10 am–4 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.christal A.
No person present on site to give me the vehicle and I had to wait 15 mins for info on how to get access. The vehicle was covered in cardboard and plaster when I received it.Habiba E.
Customer did not leave a comment.Ryan M.
I got over charged for the mileage that I didn't even drive! I will never be using u haul again!Usman A.
No problems with the service at the location except that I ordered a dolly and they had none. The inside of the truck was wet, presumably from rain the night before. Wiping down the truck is an unexpected curve on a busy moving day.Mark M.
The images could not be uploaded via mobile app, I spent some time to try but can't. Eventually contacted CS and gave me suggestion to solve it.Zoe C.
Customer did not leave a comment.Mercy S.
Stop making up charges on the bills. Too much work to get bill errors.Shurelle A.
Customer did not leave a comment.Theodore W.
I didn't realized I had to go inside thrrevfreci was waiting outside until I figure it outAidan S.
Excellent service. The van was clean and drove beautifully.RAY W.
The van was shaking when I brake and I couldn't load it and did not get anything in return. Waste of timeAatik K.
Truck was covered in snow. I had to clear it off.GEORGE P.
I was given the van with almost empty gas. And I was charged for the refill fee even though I had paid $50 myself to fill it half way. It was my mistake to not take picture of the gas guage but next time I will.Christopher A.
It was a horrible experience trying to get a uhaul from this location, for the following reasons. 1 - None of the employees of Norman Sue Bakery show any intention to help the uhaul customers, they shoe us away 2 - We are supposed to open the boxes that hold the car keys ourselves unlocking those with a 4 letter code but there is no email or text message that gives that code ! 3 - I had to call uhaul 3 times from that location to speak to an agent, who then calls the owner of the Norman Sue bakery. The owner promises to call me to give the code, but he doesn't, so I just continue waiting for 40 minutes 4 - I call uhaul again, and get the phone number of the bakery owner and call him myself.. then he gives me the 4 letter code. 5 - the box that he gave the code for, DOES NOT HAVE THE CAR KEY 6 - I call him again, and he gives a different code for a different box, this time the Orange box which the customers use to return the keys. 7 - The lock doesn't open easily because it is faulty and broken. 8 - Finally, after 1 hour of being there, I struggle and wiggle to get the box open and get the key 9 - Obviously no one had cleaned the truck after the last customer use. I see trash littered all over the drivers and passenger area.. please cancel this as a uhaul location, they DO NOT deserve to be in business. They are a big disservice and a disgrace to the brand of uhaulSathish V.
Clean properly and dont leave open bags of bread in the vanGabrielle P.
it seemed as though the owner of the uhaul pick up location was bothered by us asking for the phone number to collect the keys. the key box did not open easily and we were getting anxious. i would use UHaul again but not sure about this location.John K.
It would be nice if the pick up location was marked clearly and if there was someone there to help the customer with their vehicle pick up. It was hard to open the lock box. Once I had the key, the rest of the pick up and drop off wasn't too difficult with the online instructions.Amanda Y.
Website couldn't determine my locationKarlito P.
Customer did not leave a comment.yuming W.
Customer did not leave a comment.Mohammad Monish M.
I still haven't received my deposit back. Where is that?SHAWN MICHAEL H.
Do not do business with these people. Uhaul had me return a truck to them and they claimed I returned it with low fuel and tried to scam me out of $90. Thankfully I documented the entire truck, including pics of the fuel guage when I returned it and they will not be getting away with it.Christopher R.
Customer did not leave a comment.Marshall M.
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