Customer did not leave a comment.ranee O.
Customer Reviews for North Albany Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disappointed with my fuel surcharge knowing I left the tank more full than I picked it up. Nothing I could do given it was all done via the app. Pictures proved it too but I was still charged a fuel fee.Andrew E.
Make the whole process easier. We arrived 10 minutes early to pick up the truck like we were told to do just to get the check out process started. We didn't actually check out the truck until 40 minutes had passed and two different customer service associates helped us, both of them were extremely helpful.Aaron W.
The online rental return, you may want to let customers know the procedure and what is involved ahead of time because I locked the vehicle and turned in the keys before I saw it involved getting the mileage and taking pictures inside the box.Michael T.
Streamline the check-in/out process. Seemed like a lot of repeating, and no indicator of what to expect during the process. Had to enter my card info twice. Should have been able to enter photo ID when I reserved to save time and aggravation at the pick-up.Robert H.
Really great staff!CHRISTOPHER S.
Outstanding service, friendly and professional.REED JOSEPH R.