Customer Reviews for North County Services
(U-Haul Neighborhood Dealer)

202 reviews

8165 Guide Meridian Rd   Lynden, WA 98264

(360) 746-0838

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 746-0838

8165 Guide Meridian Rd
Lynden, WA 98264

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
4.0

Poor reservation system with uhaul in general. Had to go 30 mins out of my way for pickup and drop off. Time to pick up was 8 am but store didn't open until 9. Had to wait an hour and lost an hour of moving time. Nothing against the store. The customer experience was great but it does Not help the fact that uhaul in general is a crappy monopoly company that can't figure out reservations and locations.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

will N. 
Rating:
5.0

When we couldn't figure out why one light refused to work, one of the workers came over and solved the problem in under 5 minutes. Very impressive!

Betsy L. 
Rating:
2.0

Honestly what's the point of reserving a uhaul if the day before your told that you have to drive an extra 40 minutes both ways that you get charged for? Not to mention it looked like there was the size i asked for at several closer locations on my drive. Then the app told me to drop off at the Alger location when I requested one closer to the destination, only to change after I put the key in the box. All in all it was a not a good uhaul experience. I can't get mad at the employees at either location because they can't do anything to help either

Nicholas O. 
Rating:
5.0

None. Love the Lynden location. The staff are friendly, experienced and kind.

William C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Maricruz Z. 
Rating:
5.0

Customer did not leave a comment.

Kayton S. 
Rating:
5.0

Customer did not leave a comment.

Kent A. 
Rating:
4.0

Price was extremely high. The mileage charge seems excessive.

Mike F. 
Rating:
5.0

Hated the trip not because of the rental

LLOYD M. 
Rating:
5.0

Staff was great! The truck was clean and ready to go when I got there to pick it up.

Beau Michael R. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
2.0

Every link that was sent to me for online stuff was the incorrect link. I was on the phone with the company for 30-40 minutes because they couldn't find my reservation. That delayed my by almost an hour on the morning of my move. The service engine light came on as soon as we picked up the truck. The closest drop off was 30 minutes from my new place, so I had to call to find another on closer. Lisa was wonderful to talk to, and went above and beyond, but the overall experience was a big let down.

laci I. 
Rating:
4.0

I had a lot of issues with using the website because of connection issues at that location. I could not upload pictures before I used the vehicle. There was a crack in the driver side front bumper that I could not mention before hand. Beyond that, the staff were a great bunch of people.

JOEL ROGER O. 
Rating:
5.0

Customer did not leave a comment.

anoop S. 
Rating:
5.0

Customer did not leave a comment.

Kay M. 
Rating:
5.0

The employees were very helpful and friendly.

Mike G. 
Rating:
3.0

Had to pass several larger UHaul locations to pick up my trailer. The personnel were nice but it took too long to check out due to lack of training on the computer. The personnel did hook up the trailer in the cold wind which was very helpful.

daniel C. 
Rating:
5.0

Provide0 4*4! capability to your fleet for inclimate weather conditions.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

All round pleasant experience, helpful, friendly, great team

DEAN M. 
Rating:
5.0

We had a great experience. Very friendly staff and we had no wait at all. Definitely will patronize this location the next time we need to. Way better experience here than at the Uhaul in Bellingham on the same roads as this location.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

J M. 
Rating:
5.0

This location was FABULOUS to work with...very pleased with my experience. Would definitely recommend these folks here in Lynden, WA. Steve

Steven F. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Thanks for the great customer service, yet again.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Location was fine. My issue was the remote pick up and drop off location and more with the online process. The UHaul web site kept dropping my as I was trying to get and drop off the vehicle. I finally had to leave the truck there and call to let UHaul know.

Collin B. 
Rating:
5.0

Great service

Wayne D. 
Rating:
5.0

The people at North County were prefect. Professional and made us feel welcome. We'll defiantly rent from them again. Jason Eary CEO Sound Home Technologies

Jason E. 
Rating:
4.0

A little bit of sawdust left in the trailer. Overall took care of us very quickly. Held an appliance dolly for us that was essential for our move.

Gregory H. 
Rating:
3.0

Customer did not leave a comment.

MONTY M. 
Rating:
5.0

Customer did not leave a comment.

Serge Z. 
Rating:
4.0

Vehicle was 1.5 qt low on engine oil at pickup. Had reserved a 15' truck for a 9:00am pickup, but there was not one available at that time so was sent to another U-Haul location, but they were out until 10:30am! I then had enough and called customer help line that gave me a 20' at the 15' rate to get me going at the original pick up location which I thought was good of U-Haul. Ended up leaving the lot at 10:30. It all worked out, but I was specific about time and need and didn't want the run around.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
4.0

Lower the damn rental prices!!!! Absolute highway robbery

Patrick D. 
Rating:
5.0

Everything was great, except getting the code to pick up our keys took 1.5 hours. Our U-Haul support person was absolutely wonderful though.

Kathleen B. 
Rating:
5.0

The person in charge was fantastic. I enjoyed working with him. The U-haul was a life saver for moving on a rainy day!

Henry B. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The guys in lynden were great they saw me pull up and within seconds someone was out to return the trailer. I ended up in lynden because of how hard it was to find the everson location.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Awesome job, they turned my experience around from being negative to positive.

George B. 
Rating:
5.0

After hours drop off.

David G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Exemplary customer service!

Ian N. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

It a thing

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
1.0

This reservation was made online AND on the phone. I specifically asked that the pick-up be at the location close to Bellingham. I went there AND THEY SENT ME TO THIS LOCATION 15 MILES AWAY. Total wasted round trip 30 miles. Time wasted 1 hour. This system is a disaster.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Janice L. 
Rating:
5.0

Quick pickup and drop off. Excellent customer service.

John K. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
4.0

After a long trip of over 1,333 miles from Denver to Bellingham, I really did NOT want to have to drive to Lynden (another 13 miles) just to return an empty Truck. Before this location was even assigned to me, I had already been given two other return locations on Meridian which were subsequently changed to the Lynden location. UHaul really needs to get its act together on Returns and servicing the Customer/Consumer in locations where the Customer wants to return the Equipment. Your distribution and Dispatch System really needs a lot of work. It is NOT user-friendly. Also I could never get thru to UHaul on your 1-800 Number during the business day. There was always a LONG wait of forty minutes or 60 minutes or some outlandish time to be able to actually talk with a UHaul Service Rep. Your 1-800 system really needs a complete overhaul. I will say that when I got to North County Services, it was a nice facility and the people were friendly and helpful and did not give me a hard time for being overdue on the Return. But it still cost me a large Taxi Fee to get back to my home residence in downtown Bellingham.

KEITH S. 
Rating:
4.0

Customer did not leave a comment.

Randy J. 
Rating:
4.0

I was supposed to get a truck and trailer near us. They ended up sending me on a 3 hour round trip to get it. I was supposed to get credit for the mileage but haven't.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
4.0

We were not pleased that the drop off location changed several times. Each time farther away.

Timothy S. 
Rating:
5.0

Great customer service!!

Joyce E. 
Rating:
5.0

The dude who helped me was so friendly.

Tyler S. 
Rating:
5.0

The staff was extremely helpful and friendly. By far the best experience

Vernon E. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
5.0

When we got to the rental place the staff were incredibly friendly and helpful.. The lady who helped us was very kind, knowledgeable, upbeat and professional. Overall, it was a fantastic experience.

Paul A. 
Rating:
5.0

This time I had a great experience! Good job!

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Stacy G. 
Rating:
5.0

Lower mileage cost since gas has to be replaced by renters plus all the insurance and safe trip costs the only twenty dollars to rent the truck is deceiving to renters

Katie W. 
Rating:
5.0

The service was amazing! So friendly, personable and helpful. Keep up the great work and thanks for an amazing experience!!

Jetje W. 
Rating:
5.0

The truck was recently serviced and we were notified. I only have a couple of concerns with the equipment that I would like you to know about. One of the belts squealed a bit when giving it gas up a hill. The parking brake pedal also went down to the floor with little tension (I think the parking brake cable needs to be tightened). Otherwise, the check engine light turned off.

David S. 
Rating:
5.0

Nothing. Seth was friendly and efficient. Gave good directions and even printed me directions to my destination.

Vicente M. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Perfect. Friendly staff. Easy pu. Easy drop off

Robert V. 
Rating:
5.0

Not a thing 😊

Gregory B. 
Rating:
5.0

The gentleman outside on the lot was quick and efficient!

BREEANN H. 
Rating:
5.0

Customer did not leave a comment.

Jennie S. 
Rating:
5.0

Customer did not leave a comment.

Jennie S. 
Rating:
5.0

Customer did not leave a comment.

Myron R. 
Rating:
5.0

excellent staff at this location - when above and beyond. Felt like a key customer even though I was only renting a 4x7'

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Carlyle T. 
Rating:
5.0

All was good

David S. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

everthing was as expected, continue the good service !

David S. 
Rating:
4.0

All was good

MANU KANAKAOKWAI B. 
Rating:
5.0

None

PATRICIA JOANNE D. 
Rating:
3.0

This is the worst experience I've ever had with you haul I paid more money for one truck for 2 weeks than I did 6 months ago actually double the price I was charged $110 for an appliance dolly I used for 1 hour not knowing that it wasn't a ten dollar rental fee it was $10 a day which is absolutely ridiculous I won't be using U-Haul again

James B. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO I. 
Rating:
4.0

Customer did not leave a comment.

ISAAC ARIEL SOLI S. 
Rating:
4.0

if you've used the app before, why aren't the images of the DL and CC saved if they haven't expired?

Martin A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Annette M. 
Rating:
5.0

Better cleaning, I was just moving a couple miles but I would not have wanted to go far with that particular vehicle, it did not sound like it was running well.

Kraig T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kyle W. 
No reviews have been submitted for this location.

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