Customer Reviews for North Dixie Hardware
(U-Haul Neighborhood Dealer)

1,167 reviews

9125 N Dixie Dr   Dayton, OH 45414
(S of 70 overpass)

(937) 237-2298

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(937) 237-2298

9125 N Dixie Dr
Dayton, OH 45414
(S of 70 overpass)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and polite

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The Ace associate was very helpful . Everything was smooth. Might want to check the brake system on the unit I rented. brakes feel pretty mushy.

David S. 
Rating:
5.0

Very helpful employees ! Especially Rebekah and Bud !

David L. 
Rating:
4.0

The vehicle was in rough condition both in the bay and in the cab. As an example, the steering wheel leather was worn out, the dashboard was coming loose in multiple areas. Steering wheel was way out of alignment and breaks were very soft.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Shekena J. 
Rating:
5.0

Customer did not leave a comment.

Rocky B. 
Rating:
4.0

I was very happy with the experience. Everyone was very helpful on both pick up and drop off.

John C. 
Rating:
5.0

Although North dixie hardware is the location I made the reservation and the pick up location showing in the U-Haul app, I received a text message saying that I was to pick the truck up in Huber Heights. I called North Dixie hardware and they confirmed that was what their system said also. Clear up until the day before pick up, the website said pick up at North Dixie, but North Dixie said the U-Haul system indicated to pick up in Huber Heights. Eventually they were able to change the reservation and I was able to pick up at North Dixie.

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

Caira D. 
Rating:
5.0

Fast,friendly check in to get equipment. Helped to hook up . In and out about 15 minutes. The place I go to every time. Thanks

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Nothing

Dennis D. 
Rating:
2.0

I was over charged $47.34 on my card. 100 was pending on it for 2 days and then when I returned the truck I got an email saying I would be refunded the 47.34. After I go u the email the 100 charge posted instead of pending. I'd like to get my money back

amanda B. 
Rating:
5.0

Customer did not leave a comment.

Vicki M. 
Rating:
5.0

Everything was smooth , and easy, and costcwas minimal, for what I needed to do

Monte E. 
Rating:
5.0

Very nice people work here I'm very satisfied with this place.

Lawrence M. 
Rating:
5.0

The people were wonderful and I really liked the trailer.

Dale S. 
Rating:
4.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Allow me to get in the lock box with my code the first time I try it.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Can't think of anything

Marion C. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

The only slight problem was the inside of the windshield wasn't clean, foggy look .

Patricia D. 
Rating:
5.0

The process was very smooth and the rental agent was very friendly! Great, easy experience!

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Shamara G. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Darlene P. 
Rating:
5.0

This location is the most helpful and friendly that l have dealt with. I typically rent from uhaul multiple times a year all over the US and thing is they rank all 10s. They are top notch location.

Sean E. 
Rating:
5.0

We love the fact that our home-town hardware store is now a uhaul location too. It's so convenient!

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

Micah C. 
Rating:
5.0

Reserving the trailer was easy and at a reasonable price. Picking it up was quick and the lady helped hook it up and checked for safety. Returning was easy with help from a gentleman working there. I will use them again.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Andre Pierre H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

hello. u-haul representative over the telephone and at the store indicated to me that my one-way trip can not exceed 228 miles. However, I was billed in excess of 128 miles. when I approached from the complaint department from u-haul, he indicated that, on the contract I signed, it indicates 128 miles. To my surprise, I told the rep. to call a telephone rep. to verify my information. I told him 4 times!!! He did not comply. I was billed on my credit card. My name is fred pasternak. Email is frdpasternak@yahoo. telephone number is 937-361-1680. the charge is fron December 2, 2021.

Fredrick P. 
Rating:
5.0

Just keep trucking!!

robert B. 
Rating:
5.0

A very good experience with my rent. Great check in and check out.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

TOM G. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Caron L. 
Rating:
4.0

Reservation Manager that assisted with our needs to reserve another day was very helpful and pleasant.

Michael M. 
Rating:
4.0

Only cooncern is chains were hanging low when hooked up and the wire for the lights on the trailer was hanging to low when hooked up which cause it all to drag

Aaron L. 
Rating:
5.0

All good on the return

John Y. 
Rating:
4.0

Customer service lacked friendliness when I dropped off the truck. And, when asked if I wanted a printed receipt she was reluctant and dismissive. Maybe just a bad day for her but I will not go back to rent a truck or shop at the store.

GARY J. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

No issues here.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Ross G. 
Rating:
5.0

We needed a vehicle to haul things for our community picnic. The van was wonderful, roomy, and easy to load and unload.

DONALD H. 
Rating:
5.0

Free pizza…

Matthew C. 
Rating:
3.0

The truck seats were dirty with crumbs. On the initial rental, they tried to add extras that I did not request and then on the return tried to charge me for an extra day

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Sanitize the vehicle and clean dog hairs from the seats. I love this location and it's my first choice for rental

Caron L. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

I was unable to complete the damage assessment pictures before leaving the pick up center. Screen kept showing “loading” and eventually timed out I had to call and speak with the hardware store personnel. Pick up was easy.

Rochelle R. 
Rating:
5.0

Not a thing!!!!!! Everyone was nice and, I would recommend this U-Haul site for any one.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Raymond Z. 
Rating:
5.0

App was not working properly made return take much longer then it should have.

Ivan S. 
Rating:
5.0

The guy who helped me was terrific. He took the time to make sure I understood the process, and he made sure I had everything I needed. It was a ridiculously easy process.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

when I picked up the van the tire pressure message was on (one of the tires was low) The "U HAUL store" hours 11:00-17:00 for pick up and drop off could be longer and more convenient, since they are run by hardware store persons.

Petra B. 
Rating:
5.0

Customer did not leave a comment.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Shron F. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Great experience. Great location and they do an outstanding job of running their business

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Very helpful people and a great location.

Keith J. 
Rating:
5.0

Great service

anton V. 
Rating:
4.0

Low your prices and give a discount if returned back early.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Very good customer service. Also, quick and helpful. Great Job

jack C. 
Rating:
5.0

Customer did not leave a comment.

Mickey T. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Great Service & Great People to work with. Bud went above & Beyond with his Great Attitude and his exceptional Knowledge. I will definitely recommend North Dixie Hardware and U- Haul to My Family and Friends.

Lisa B. 
Rating:
3.0

they had one right there in town but we had to go 3 towns out of our way tp pick up the truck.

Laura W. 
Rating:
5.0

DIXIE HARDWARE is one of the few places I would recommend. I can't say that for all UHaul. The staff at Dixie Hardware are the best. Trustworthy, professional, fair.

Thomas K. 
Rating:
4.0

Seeing as this was our only option for pick up since we were in a desperate situation, they did come through for us. However, this survey does not begin to get at that the entirety of our experience which was less than optimal.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Alonzo M. 
Rating:
5.0

Customer did not leave a comment.

Raymond Z. 
Rating:
5.0

Wide open area for drop off. On line return was seamless and very easy to do . U-haul is so much better than their competitors.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin B. 
Rating:
4.0

The online pickup was very confusing and time consuming. There should be a clearer explanation of what is needed. (Ie Hgogle Chrome, location services should be turned on, picture of drivers license needed) The checkin process took almost 20 minutes and was very frustrating.

DENNIS L. 
Rating:
2.0

I don't know. I told the guy at the counter I needed 30 miles and he put down 15. The mileage charge was excessive. I did not care for the lady who checked in the vehicle.

Russell B. 
No reviews have been submitted for this location.

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