Customer Reviews for North East Mini Storage LLC
(U-Haul Neighborhood Dealer)

579 reviews

35 Rolling Mill Ln   North East, MD 21901

(443) 877-1668

Location Hours

  • Mon-Fri: 8 am - 12 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(443) 877-1668

35 Rolling Mill Ln
North East, MD 21901

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 12 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
3.0

the contact-less process of using the app to rent the truck was frustrating and time consuming and required a ton of photos for verification.

Kyra G. 
Rating:
3.0

Customer did not leave a comment.

REBECCA A. 
Rating:
3.0

The Truck didn't handle well. Wasn't a smooth ride and pulled to the right! Customer's service was kind and friendly though. Little expense though. Thanks & God Blessings

robin L. 
Rating:
4.0

The location is a little hard to find but the receptionist let me know that before I picked up the truck.

TENETTASHANTEA C. 
Rating:
4.0

Rental agent very friendly and helpful. The only preventing me from rating the location excellent is that the location is squeezed into a tight location. While the truck was clean and seemed well maintained, it needs new wipers and the air conditioning kept cutting off on the driver's side which forced me to keep turning it off and on again.

James D. 
Rating:
5.0

Customer did not leave a comment.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

greg R. 
Rating:
5.0

It was a little odd to me to rent a vehicle over the phone, but it worked out fine and we were able to pick up our new furniture without any problems. Did meet the rental manager at turn in.

stewart R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
3.0

I have rented from several Uhaul locations over the years for local and long distance. I have never had to worry about making sure my hitch was attached correctly. I've never had to worry about putting my vehicle on the car dolly. Luckily, I found someone for that task or I would have been unable to complete my move. The car dolly has not been properly maintained. Had to buy lubricant to grease everything due to straps, etc. getting stuck so that my car could go on there. There was no pin in car dolly to keep the wheels straight whenever I needed to back up nor anything to keep it from getting stolen along the way! I don't care how new that truck was...it sucked! It had absolutely no power to climb all the hills or mountainous areas I went through. That truck had the worst power! This trip will make me rethink using Uhaul in the future. The staff was awesome at this location.

Sherri D. 
Rating:
5.0

Nothing your awesome

NICHOLAS L. 
Rating:
5.0

I was debating between getting movers or us doing it ourselves but renting the Cargo U-Haul van was not just a money saver, but super easy. The self-service process was so straight-forward, and the equipment was perfect for the move with had to make. Gave step by step instructions so you didn't miss anything. Super clean and spacious. I'd recommend it to anyone.

Katelyn L. 
Rating:
5.0

Bonnie was great! Very helpful and friendly

ALEC C. 
Rating:
5.0

Maybe longer hours open.

David B. 
Rating:
5.0

Customer did not leave a comment.

jacob C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Nothing. Very polite and excellent service.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

CHRIS B. 
Rating:
5.0

Excellent in every way. Reservation and pick up was easy (Sunday and after hours availability is awesome). Vehicle in excellent condition. Process and instructions were clear. Return easy. Fees were up front, clear, and good value. Thank you!

PHUONG H. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Excellent U-Haul location. Will go back. Very pleased with vehicle and service.

Martin S. 
Rating:
5.0

I will only rent from this site. The owner is so nice and easy to work with!!! Highly recommend!!!!

Rebecca A. 
Rating:
5.0

Everything went exactly as scheduled and Bonnie was a pleasure to work with.

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Your customer care service was perfect. Nothing to change.

katherine I. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

My experience with Uhaul was not good. They kept changing my pick up location which ended up costing me way more because I had help arranged based on my original reservation that I had made weeks in advance and they changed it the day before so I was forced to hire movers. This specific location saved me from having another issue with an unwanted change to my pick up location. They were friendly and accommodating. I appreciate their quick response and for saving the day.

Joni H. 
Rating:
5.0

The process was quick and painless! Bonnie was great!

TRACY R. 
Rating:
5.0

No everything was fine. I had a question and got it answered right away when I called.

katherine I. 
Rating:
5.0

Customer did not leave a comment.

Curt G. 
Rating:
5.0

The prrson i spoke with was very helpful and made my whole drop off experience an easy one. I shared her expertise with my wife when i got home.

Arinze O. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Shelly B. 
Rating:
5.0

This is a hidden gem and a great experience all around! Many thanks!

JASON W. 
Rating:
5.0

No improvement necessary, U-Haul associate at North East Mini Storage was fantastic she accommodated all of our needs and questions. Truck was cleaned and sanitized before pick up and appliance dolly was already loaded on the truck.

herman H. 
Rating:
5.0

Customer did not leave a comment.

Calvin S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

CARL P. 
Rating:
5.0

Owner was excellent and very helpful...

James G. 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

jobeth B. 
Rating:
5.0

Very helpful and everything was as expected. An overall positive experience, will definitely recommend to friends .

Rachael G. 
Rating:
5.0

Bonnie shows that she really cares about her equipment. Everything was perfect!

Patricia B. 
Rating:
1.0

Truck didn't run very well, had play in the steering. I was charged more than estimated but used less than half the miles we estimated. How does that work?

TARA C. 
Rating:
5.0

Great customer service! Quick and easy pick up and return!

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
4.0

Bonnie was very nice and helpful. The self check in was a bit lengthy....seems some of that could have been done from home, before getting to the location. The truck was great. It was clean except for cigarette butts in the ashtray. Ran great no problems with it. Our only issue with this experience was having to drive over 1.5 hours round trip to get the truck from MD. We also had to pay $12 total for the tolls to pick this truck up. There was also the gas we needed to drive it to our home. Eric and Bonnie both tried hard to help us with this situation, but to no avail. I left an email for customer service but never heard anything back. The situation added unnecessary stress to a stressful move. I do want to say anyone I talked to was very kind and apologetic.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

Dusty S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Excellent customer service. Operator worked to accommodate me and to find a truck and time that fit my schedule.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

jasmine H. 
Rating:
5.0

Lady that helped me get it was pretty awesome!

daniel M. 
Rating:
5.0

Great experience, Bonnie was amazing ,what a great lady she made our welcome great, helped in every way possible. She definitely went out of her way for us and we greatly appreciate her hospitality as we were from out of state and we were stuck and didn't know what to do. We called multiple places and nothing, called U-Haul and Bonnie came to the rescue. God bless her and her facility for helping us out. We need more people like her around.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
2.0

Customer did not leave a comment.

AFSHIN O. 
Rating:
5.0

Customer service was on point. Very easy to work with.

bernard W. 
Rating:
5.0

Bonnie was amazing! Great customer service skills! I would and in fact did recommend her!

DENISE N. 
Rating:
5.0

N/A

Thomas G. 
Rating:
4.0

these places were nice but the regional reservation was completely different than the location that i asked for, even though my conversation with the regional and national phone numbers were 1 minute apart.

Daniel G. 
Rating:
5.0

Seamless and easy

Mark B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Muhammad A. 
Rating:
5.0

Had some difficulty with return due to app problems

james O. 
Rating:
3.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
3.0

Customer did not leave a comment.

Louis N. 
Rating:
5.0

I didn't even have to go into the facility as I pull in she came out and directed me where to park the trailer and proceeded to help me unhitch from my truck. Also I was an hour late to drop off and she waved the late fee because we had a flat tire during our move.

AUSTIN G. 
Rating:
5.0

The owner, Bonnie, has always been professional, timely and gracious. We would use her services again and again.

Drew F. 
Rating:
5.0

Bonnie did an amazing job helping me with my accommodations(I ended up needing an extra day). She reached out to inform me of how to return the key and lock. I was able to do a contactless pickup and return of equipment. If I ever need a Uhaul again, I will be returning to this location if I am still in the area. Thanks for your help, awesome experience!!

DANIELLE J. 
Rating:
3.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Nothing this is the best place to rent a Uhaul

charles S. 
Rating:
5.0

I used the online check in / check out and it went very smoothly. An employee checked in on me to make sure everything was going smoothly which as nice. Parking for personal cars could have been labelled a little better, but would use again without a doubt.

Patrick T. 
Rating:
5.0

Extremely nice and friendly.

Chaim S. 
Rating:
5.0

Customer did not leave a comment.

francis L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Lindsey H. 
Rating:
5.0

Customer did not leave a comment.

sean A. 
Rating:
4.0

The clerk could theoretically pack the truck prior to my arrival.

Andrew J. 
Rating:
4.0

I dropped off after hours. Can't report on inside of bldg or personnel. It was a convenient location.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

My experiences have always been a pleasant thanks to Bonnie!

Helena S. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

rebecca C. 
Rating:
5.0

Great customer service!

Justin S. 
Rating:
4.0

I thought the approx 1.00 dollar a mile add on to the rental fee + gas was expensive. a reverse camera would be nice.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Barbara G. 
Rating:
5.0

Customer did not leave a comment.

Guvanch J. 
Rating:
5.0

the owner was very nice and helpful.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Esther B. 
Rating:
5.0

The service at the store was exceptional. I was unaware that they closed at noon but she (I can't remember her name) was very accommodating.

Michele J. 
Rating:
5.0

Customer did not leave a comment.

Helena S. 
Rating:
5.0

Customer did not leave a comment.

Bruce A E. 
No reviews have been submitted for this location.

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