Customer Reviews for North East Muffler Inc
(U-Haul Neighborhood Dealer)

479 reviews

5654 Rte 22   Millerton, NY 12546
(S of Rte 199)

(518) 789-6902

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 789-6902

5654 Rte 22
Millerton, NY 12546
(S of Rte 199)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This was horrific. I did online checkin and . . . Nothing. No instructions on how to get the key. No email, text or call. Called 3 customer service numbers, waited on hold 60 minutes . . . Nothing. Do not ever do online checkin with UHaul. It is an absolute disaster.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

MARIACECILIA A. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Over all length of vehicle not listed on web site was needed for use when booking ferry reservation.

IAN I. 
Rating:
5.0

I wish I was warned to start the return process on the website BEFORE returning the key in the overnight box. Plus the websit should allow you to upload a picture. When I returned the van, I locked the van and returned the key and then started the process on the website. As a result I could not take pictures it requested because I could no longer get in the van. I had taken a picture of the mileage and fuel before locked the door and returned the key but the website only gave me an option to take a picture but not upload one already taken. Next time I'll know what to do correctly but I wish it instructed me more clearly when I selected the 24/7 share program not to return the key first starting the return process so I did it correctly. The van was great!

Philip F. 
Rating:
5.0

No improvement necessary. Very professional and customer service oriented.

PAUL B. 
Rating:
5.0

Very friendly and helpful staff.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

The door latch would not close, I saw the men in the garage and asked if they could help me…one man offered his assistance and one of the other guys said that that guy didn't work there. But he nor the 3rd gentleman offered to help. They went to go get the female. She was busy opening up for the day. The men were doing nothing. The woman came and easily rectified the issue. The woman was very nice. It was obvious that she was more capable and smarter than the unhelpful men….except for the guy who did not work there and had offered to help.

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

JAMAS S. 
Rating:
4.0

Location should not be eligible for mobile check in. There is no cell service. I was so frustrated and made me an hour late for my trip to pick up my daughter from college. I had to drive v5 miles down the road to get service and then had to chafe with someone to help me. Very hectic and stressful.

Diana S. 
Rating:
5.0

Very satisfied with the service,especially able to rent on short notice.

GREGORYC H. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN K. 
Rating:
5.0

Customer service was great 😊

ROSALIE P. 
Rating:
5.0

The pickup and drop off process is very easy, and I look forward to renting a uhaul from north east muffler again in the future.

ALYSSACHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

Maria Cecilia A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA V. 
Rating:
5.0

Customer did not leave a comment.

ANGELA V. 
Rating:
4.0

This was my second location. I have no complaints about this location. The service was friendly and honest and the truck was clean.

KYLEJ L. 
Rating:
5.0

As always Cindy was very helpful and a pleasure to work with.

JOHNJ G. 
Rating:
5.0

The woman who helped us Wes very informative and very pleasant. It was a wonderful experience dealing with her.

NANCYA G. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

PAULIAN C. 
Rating:
5.0

Great friendly local location. So great to have nearby. Friendly service, good equipment.

ALEXANDER H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDS C. 
Rating:
5.0

It helped that I had reserved ahead and much of the paperwork was done.

RICHARDG JR T. 
Rating:
5.0

Excellent customer care and vehicle. Highly recommended.

J Paul S. 
Rating:
5.0

Customer did not leave a comment.

ADAMSHANE E. 
Rating:
5.0

Superb customer service. Highly recommend Millerton UHaul location.

STEPHANIE W. 
Rating:
5.0

The lady who helped us was very kind and helpful. Thank you!

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
4.0

Customer did not leave a comment.

Thaddeus G. 
Rating:
5.0

Customer did not leave a comment.

Saralynn T. 
Rating:
5.0

No improvements required. The lady at Northeast Muffler is very nice, helpful and accommodating. Excellent service every time I rent a trailer there.

ARTHURRUSSELL D. 
Rating:
5.0

It was all very easy and well-done.

PAULIAN C. 
Rating:
5.0

Customer did not leave a comment.

RICHARDS C. 
Rating:
5.0

They could have a drop box for off hours.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

katrina M. 
Rating:
5.0

The UHaul service at North East Muffler was exceptional. Friendly, Efficient. Safe. I will be back. Maybe even for a muffler repair too!

ROBERT S. 
Rating:
5.0

Your app needs work. You log on, then have to log on again to rent. Then, after you fill in questions, take pictures of yourself and your license, you have to wait to be approved. What is the sense of having my card on file and still having to wait. Redundant. I'll go live moving forward, less aggravating.

Dan T. 
Rating:
5.0

This is for UHaul corporate and NOT concerning the locations. I was charged additional mileage. The only reason i went over on mileage is because UHaul changed my drop off location. The woman assisting me at the drip off was not able to get your system to adjust for this. Fix that.

ROGER EDWARD JR D. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Excellent service all around. I have never had a more pleasant and efficient experience in renting a vehicle.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

DONA B. 
Rating:
5.0

Tough place to pull-in and pull-out, but folks and service excellent. BTW, over the years I have used U-Haul over a dozen times and this was one of the friendliest treatments and efficient processes I have encountered.

barry E. 
Rating:
5.0

Everything went smoothly, and the staff at Northeast Muffler helped make a change to my pick-up time so I would not lose my reservation. I continue to use U-Haul whenever I have a need, and this location in particular is very reliable.

JUDITHA M. 
Rating:
5.0

Keep up the good work

Karl F. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

MARCJ V. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Your online needs to be majorly improved .. you get a confirmation for a rental from a specific locatoon and then get callef the day before and told it is not at that location but at another location that is 40+ minutes away .. not a way to do business and then not clearly instructed on return rules and h that you need to use your mobile device to compleye transaction. Not happy and will start to look else where .. am a long time customer but cannot have the bait and switch at the last minute and do what I need to do effectively.

Edward S. 
Rating:
5.0

Very accommodating!! Great customer service

Royal R. 
Rating:
5.0

What I really didn't like was being threatened with a late return fee - after calling in to say I'd have the truck back after when I estimated, when on a daily rental, well within 24 hrs of the daily rental, and returning to a closed location. (I could have just put down my return time as 24 hrs later rather than estimating a return based on best case scenario). That left me furious and feeling like I'd never rent from u-haul again.

Gregg S. 
Rating:
4.0

Remind customers that it is impossible to see when merging into an intersection where the cars from right are coming from an acute angle.

Ramsay G. 
Rating:
5.0

Great place with great people. Always get my trucks here

PETER III C. 
Rating:
5.0

Wifi needs to be better.

James K. 
Rating:
5.0

Cindy is a pleasure to work with...

PAULI P. 
Rating:
5.0

Customer did not leave a comment.

Lester H. 
Rating:
5.0

Customer did not leave a comment.

Peter I. 
Rating:
5.0

Location was clean, professional, and very helpful with the process. They made the U-Haul experience that much better.

Dan T. 
Rating:
5.0

Friendly staff

RICHARDS C. 
Rating:
5.0

Drop the 7.00 charge for the handtruck...geez. Really? I would have brought mine but looked in and saw there was one there, didn't realize that I would have to pay extra for it or the blankets. Luckily we had tons of our own blankets.

ERIC K. 
Rating:
5.0

I always have an excellent experience at this location. Cindy could not have been more helpful.

Timothy B. 
Rating:
5.0

so two issues with which they helped me with - the chain clips would not fit those that were on my hitch -- their mechanic figured out a safe way to do it. And I had a round electric reciver not a flat one - they heled me get an adapter through local auto parts store -- that said I would have expected those to be in stock for purchase.

ROLAND L. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
5.0

Customer did not leave a comment.

JOHNC S. 
Rating:
5.0

Customer did not leave a comment.

STEPHENC Y. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

Helpful, friendly staff.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

John and Cindy run a First Class business.. Thank you!!

PAULI P. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

All was good.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

WEYMER W. 
Rating:
5.0

Nothing at that location but I used your wingdale location 8 months ago and was robbed by them and I t was almost the worst experience ever

CLAYTONS JR B. 
Rating:
5.0

Customer did not leave a comment.

OTTILIEM I. 
Rating:
4.0

Contactless pick-up did not work. However, customer representative was extremely helpful.

John R. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Folks at North East Muffler were fantastic. Van was clean and was great. All-in-all areally good experience

Sara P. 
Rating:
5.0

Cindy was awesome to work with and helped me change my vehicle (twice!). Comfortable with Covid precautions. Thanks again - Andy.

ANDY S. 
Rating:
5.0

My first time ever having to rent a U-Haul and found the experience very pleasant!

BARBARA M. 
Rating:
5.0

This Millerton location was wonderful. They were patient, thorough, and explained everything that I needed to know to be confident in driving a truck with a trailer. However this was not my first pick up location U-Haul scheduled. U-Haul callEd the day before my move and told me the equipment was not available as scheduled. I called the route nine in Poughkeepsie location, the originally scheduled pick up location and spoke with Marchello who was extremely condescending when I was attempting to work out the logistics he yelled at me and said, “let me finish”! He was rude and offered no assistance or suggestions whatsoever. He acted as if I moved every day, I hooked up a trailer hitch every day and made it quite clear that I was basically on my own. I was terrified and still didn't know what or if I could do this. It wasn't until I actually went to the Millerton location that I was put at ease. My suggestion for the manager of the Poughkeepsie route nine location, Marcello, would be that he is not allowed to speak with prospective customers until he is sent back to training, for not only sensitivity but customer experience. Based on my customer experience with the Poughkeepsie route nine location, I would never use or refer U-Haul in my life! Thank goodness for the locations like Millerton. Unaware this was just the beginning of my bad experience, my livelihood (my desk), was totally destroyed by Swifty Movers in Poughkeepsie who I hired through U-Haul, movinghelp.com. As a result of bringing this to their attention they are now blaming me and the help that I hired to help with my move, a foreman. They are taking no responsibility whatsoever and now my desk is totally trashed and I work from home. I moved from New York to Michigan because I am going to be a grandma again. This move was horrendous, unprofessional he handled by both U-Haul on route nine and moving help.com (Swifty Movers). In the past I have always used U-Haul for my moving needs, as a result of this experience I would not use U-Haul again. I am however going to look into a position with U-Haul for a customer experience training manager. From the first voice they hear from customer service to claims a customer centric experience Is paramount to any business, especially moving which can be highly emotional and challenging, at best.

Julie M. 
Rating:
3.0

Customer did not leave a comment.

Avelino M. 
Rating:
4.0

The location was fine, there was a candy wrapper in the cupholder which made me worry that the whole thing had not been cleaned. But my real problem was with the Uhaul remote pick-up-- nothing to do with Millerton location. The process was terrible-- extremely arduous, took forty five minutes when it should have taken five. You need a better system.

paul B. 
Rating:
5.0

Vehicle was clean inside but vehicle seemed very beat up for only 157,000 miles. Loud rattle, engine smoked bad up hills, rear tires bald, drive shaft shook and steering wheel was on crooked/not centered. Sides of vehicle were pretty beat up too

Chris R. 
Rating:
5.0

Customer did not leave a comment.

stephanie K. 
Rating:
5.0

It was hard to see out the back thru the tear view mirror due to the grate between the seats and back. Maybe there can be a holes to give a clear view

matthew H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
5.0

The UHAUL web-site is a sad excuse for a business site; fix it.

Michael M. 
Rating:
1.0

Really frustrating and challenging to process the pick up of the truck due to lack of cellular and wifi access. There was no guest wifi available. It took an 1 1/2 hours back and forth on the phone with a rep to get it done even though it had all been set up beforehand.

Faith B. 
Rating:
5.0

Everything was handled smoothly and with a smile...

Kevin R. 
Rating:
5.0

Always a pleasure the work with North East Muffler in Millerton!

Dona B. 
Rating:
5.0

fix the connection with the main computer so the computer approval works quicker.

WEYMER W. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
No reviews have been submitted for this location.

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