It sucked that the server was down and I had to spend well in excess of 90 minutes before I was able to obtain my vehicle. When I called after I spent considerable time finding the phone number, all the messages that I could find everything I needed on the app were irritating as I had already spent a half hour on the app trying to figure things out. After a long wait the people responding were superb considering they were placed in a predicament that they had no control. The company has to look at better ways of responding to customers when experiencing technical difficulties.
Merlin H
Customer Reviews for Northland Maxi Vault Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle was pretty dirty (inside/cargo) but thats the same at other locations in our experience. Otherwise the service was great and location very convenient for us. Pick up and drop off was easy.
David FScott was wonderful.
Kathryn EI Would highly recommend Northland Maxi Vaults. They were so kind and accommodating, and made my move day way less stressful. Support local business!
Jesse RI had a pleasant experience getting my storage unit today. I have not moved in yet put I will soon. The place is clean and organized and the lady at the counter was extremely helpful. A+ experience
debra d | ReservationMatt was a great person very helpful
Phillip RGreat and friendly staff!
Corey HThe Customer service representative was excellent and extremely friendly, he was a joy to work with. The traction for the 10 ft uhaul truck was abysmal for the most part, had a hard time making turns in the winter on the ice, got stuck in the snow for a bit after we had unloaded the moving boxes. The dolly was missing and there were used furniture blankets in the back which was not really a problem, customer service guy fixed it quick. When we picked up the truck the online portal for no contact was not working correctly, repeatedly said the session had ended, not a great system. Costumer service 10/10 Truck driving ease 4/10 Truck clean 9/10 Matinence 5/10
Acacia PI had an excellent experience
melody s