The individual who took care of all the paper work and assisted in hooking up trailer, since it was frozen to the ground was very helpful.
Charles B
Customer Reviews for Northside Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks!
Larry MCharged extra for going over on mileage when the pickup location screwed up our reservation and we had to start from a different location, really....
STEVE CThe trailer needed to be thoroughly mopped out. My mattress got stained with black gunk
russell gThe people at this location should be commended for their efforts despite the issues with U-Haul above the local level! The effort they took to make sure I received the correct equipment I wanted and received the best price available was simply unbelievable.Great kudos to the entire staff!!! U-Haul should examine their ability to communicate with the customer thru both email and text messages because I received way too many and they were repetitive. Great thanks again to the staff @ Northside Automotive for their tremendous service!!!!!
Don LI wish the vehicle had cruise control.
Mark NI called the location to ask about the final bill and the person I spoke to was very nice and professional. I felt that all my questions were answered and I felt very good about the service. Thank you!
Eric SClosed when dropped off, but promptly received email next day checking in the trailer.
mike rBig thank you to uhaul 1800 lady who helped when we were not able to sign out because of poor internet service, and my husband leaving his wallet in truck. Excellent service!!!!!
SHARI MWe didn't have any contact with anyone at this location
Danial Syour online picking up early sucks four times had to take picture you didnt like it overall your picking up sucks period
Terry ECarrie Joe was so helpful & answered all my questions. They are lucky to have her. It seems the whole team rocks. I will now be getting my car service done there. That's how impressed I was. Thanks UHaul!
STEPHEN EThere was no word lock to get the keys, they were under the drivers seat. There were moving blankets and a hand cart that we did not order and had to move them to the trailer parked next to the truck. Overall, not organized for easy pickup.
Shawna KNorthside made is easy to rent…
Diane TContinue performing as you are.
Lloyd MNothing to improve. Just continue doing as you are.
Lloyd MCheck batteries. Our battery died and we couldn't get everything moved. Our location was changed for pickup. I would like some of my money back because I need to find someone to help me finish.
Laurie PThe 2 things I would recommend is the trailers are kept on a small hill and it make it hard to hook them up. Now the second part, it wouldn't be hard if the trailers had Jack Stands on them and this is NOT NorthSide Automotive's fault I have seen other locations and all trailers the tongues are just laying on the ground. This is ridiculous your average person can not pick this up and on top of it it makes it hard on any type of hill trying to hold up something heavy and yell for someone to back up because you can't use hand signals.
DANIEL EI was instructed to return it on a Saturday and that no one would be there. Had it back an hour early and a few days later got a call that I was overdue. So obviously the check in procedure on drop off days when no one is there needs some oversight.
greg mFriendly staff
Dean TGreat experience
David SWho is rain that day and the water was coming in the back got my boxes filled
Mark GNorthside is a great place for auto repair and Uhaul. They have a wonderful friendly staff who are always there to help. Wouldn't consider anyone else.
BEN BNorthside is a great vendor. They treated me well. Can't think of any improvements to suggest.
BEN BThe roof leaked in the attic area and several of our boxes got wet. The pickup dealer would not have known that unless someone else would have reported it.
RICH ETell renters if drop off is open to public... what are the business hours,
jerry wI dropped off after hours. The exterior and parking lot were very clean. It was easy to park the rental truck.
Will FNothing that I know of when you said it would be there waiting for me it was Thank You
Pat HGood business......great staff
EDWARD MThey were very friendly and helpful. The girl who did the contract was very informative and helpful and they even sent a gentlemen out to help hook the trailer up to my car.
Rhonda NI don not want to order a truck online again. U haul changed pick up locations, and raised the price. There was not suppose to be mileage fees. The people at the pick up place were vere noce and tried to help. Even though my chat with a uhaul employee confirmed the plrice was suppose to be $143. No other fees.
Janiss RPick up was difficult because we were a couple hours late for arrival time and had to call customer service to have time reset. Took quite awhile.
DAVE YThey were very helpful in scheduling everything and made pickup and drop off as easy as can be.
Mike OWe dropped off after hours.
Laura FGood people and good equipment. Thank you. Will use and recommend this sight .
jeff kAfter a bad experience trying to book online and a rude customer experience from the return phone call it was nice to be treated professionally in Montello. I resorted to calling them directly to accommodate my rental needs. Ashley and the staff went above and beyond.
Cynthia SKeep someone on duty during the weekend hours. I had to unload my trailer without help.
Roger MVery Fast and helpful service.
David LEverything went great. Very nice gal there. Very helpful.
Peggy WThe vehicle needed an alignment, steering wheel shook to the point I needed to frequently remove my hands, which I found unacceptable.
Jon S