Customer Reviews for Not Just Antiques
(U-Haul Neighborhood Dealer)

78 reviews

19111 Bothell Way NE   Bothell, WA 98011

(425) 483-8477

Location Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(425) 483-8477

19111 Bothell Way NE
Bothell, WA 98011

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The van I had originally reserved wasn't available due to the previous renter running late, so the U-Haul staffer suggested a pickup truck instead for the same price. I'm grateful for her suggestion, as it allowed me to continue without delays! The pickup worked fine for my needs!

PAUL V. 
Rating:
3.0

Very vague. But she was nice an helpful

HOWARD TELFORD I B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

VINCENT EDWARD B. 
Rating:
5.0

Excellent service and helpful staff

KSHIRABDHIJA N. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
3.0

The location was fine, but at time of pickup i learned they had no hand trucks that i ordered, nor did they provide the 6 furniture pads that I also ordered, but was charged for those. Otherwise staff was helpful and friendly.

SCOTT M. 
Rating:
3.0

I had no problem with the staff, truck or location, instead Uhaul's pricing policies are terrible and have led me to stop using this service moving forward. I am getting sick of making my reservations on line at the Uhaul website, and then when I get to the location to pick up my truck, the price per mile, or the base rental fee changes. That is bush league and I am done using Uhaul as this is the second time this has happened to me. The first time I was told that I was renting a truck in a peak season so the prices increased (it was the summer, but your website should still be accurate). This last time was the middle of the week, in the evening, during the winter...definitely not peak.

ERIK B. 
Rating:
2.0

So I called this location because Home Depot promised me a truck and when I got there they gave it to somebody else I was already ticked off about that situation then I called you guys and I don't know who I talk to but the lady said that she would hold me a truck and I told her I'd be there in 10 minutes she goes OK did not write my name down or any information so already somebody could've taken that truck if they would've beat me there to it I would've thought. I looked for this U-Haul place expecting it to be a U-Haul store and it is inside an antique shop I drove by at three or four times not even knowing it was a U-Haul store because all the U-Haul‘s are parked in the back that made me frustrated.I get inside the door and asked the lady if she was the one I talk to you about the truck and she said it was but the owner or lady who knows how to run the computer is gone and going to be back in 10 to 15 minutes well that pissed me off because I'm already late from Home Depot and I have to go back to Home Depot to get the supplies for my job so there was a lady there before me who was also waiting and she did not know how to hook up a trailer to her U-Haul and I guess was not offered for U-Haul to hook it up for her so me being the nice guy that I am hooked up her trailer because I knew that I would not get my truck faster if she is in the way of getting the truck so I help this lady attached the trailer which takes 15 minutes and then she wants me to drive the car her little mini Cooper up on the trailer and I did not have enough time for that I was just very frustrated because people are on a time schedule Time is money I had four guys waiting for me at the Château winery doing nothing because of all the extra time it took me to get a truck where I should've been in and out of each store within 10 minutes instead it took me almost 2 hours I had to pay an extra $300 to the employees were just standing around doing nothing the employees were nice but that's not how her business should be run I should not have to hook up trailers to trucks and do extra work only to pay to u guys to use a truck for a half day less than 20 miles… I don't understand how on the truck it says 19.99 But it ends up to be 60 something dollars plus gas blows my mind

Samuel S. 
Rating:
5.0

My reservation on uhaul.com sent me to the wrong location. It clearly said the address was Woodinville Heated Storage, but when I got there they said they didn't have it in their system. It took us a while to figure out that the location was actually somewhere else. I have a screenshot of the uhaul.com page saying that it's Woodinville Heated Storage, even though elsewhere in the reservation it says a different address. Very confusing.

JACOB B. 
Rating:
4.0

Customer did not leave a comment.

CARL D. 
Rating:
5.0

Customer did not leave a comment.

Ningfeng H. 
Rating:
1.0

When we arrived to pick up the PAID for U-haul we were told it was rented for 2 days when it was paid for 3 days. A handcart was rented and paid for, when we arrived they did not have one for the truck and MADE us rent one from their facility.

ANDREW K. 
Rating:
3.0

I had asked for a motorcycle trailer, when I arrived I got a trailer that didn't even have a ramp, which was rather dangerous for me to load. Very friendly & helpful staff...

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

quentin Y. 
Rating:
1.0

I turned in my keys to the cashier an hour before my day mark and with the gas at the proper level and they charged me 30 for gas and charged me for another day

Ethan P. 
Rating:
4.0

Live in alabama

Larry S. 
Rating:
5.0

Everything was perfectly easy to pickup and easy drop off. Very good! I think I was the 2nd person to rent it and use it.

LISA ASHLEY R. 
Rating:
3.0

The truck had a oil leak that left a huge oil stain on my driveway. But the truck was clean.

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

bruce H. 
Rating:
4.0

During the check out time only I got to know about additional verification i.e., uhaul will call my friend or my company number. Beacuse of this in the last minute some time got wasted.

Sarat Chandra K. 
Rating:
4.0

Customer did not leave a comment.

WENYI L. 
Rating:
2.0

Paid for dolly and there wasn't one in the vehicle. Asked cashier and was told they didn't have one when it was supposed to be guaranteed, and if I wanted one I would have to stop in another U-Haul location and take one from them. I began to wonder how many stops it would take for me to get everything I needed. Luckily the excellent folks in Sheridan Beach were able to help me. I had previously had a booking I had to cancel with them and their service was stellar, I wish this had been my pickup location for this trip.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Timur K. 
Rating:
5.0

Customer did not leave a comment.

janice V. 
Rating:
5.0

I had to go into the store the day before the scheduled reservation to pick up the keys as they were not open at the reserved time. this should have been made clear when reservation was made online. Staff was exceptionally helpful and pleasant to work with - would use this location again and recommend to others.

DAVID SETH H. 
Rating:
3.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

The person at the location was excellent. Very helpful and informative. First time the rental was totally paperless because of the phone app. It worked great. She help me through it step by step. I would definitely recommend this location

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

GARY EVAN R. 
Rating:
5.0

Nice people, nice place -- I will rent here again.

ROBIN B. 
Rating:
5.0

I used the online site, the phone number provided when I called I was on hold for over 1:00hr,

GORDON R. 
Rating:
5.0

Customer did not leave a comment.

CAROL A. 
Rating:
4.0

Customer did not leave a comment.

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDR V. 
Rating:
5.0

It was a great experience, she was responsive and informative, Kudo's and our thanks for making it so easy!!!

STEVEN G. 
Rating:
4.0

Make the U-Haul pick up site immediately obvious. As it was conjoined with another store, I was not immediately sure where to go. Other than that, it was a positive experience. Had no troubles with the vehicle whatsoever.

Eamon T. 
Rating:
5.0

Quick, easy, friendly service. The only thing I wasn't informed about was the after hours drop box. When I was returning, the location was closed, I thought they were still open, even though the drop box for keys is orange I almost didn't see it. Overall very happy with the service and experience! Thanks!

ROYA K. 
Rating:
5.0

Customer did not leave a comment.

MORGAN C. 
Rating:
2.0

I thought it was going to be a quick seamless transaction. It wasn't the attendants fault but I waited over an hour to receive vehicle when I had signed up on line for quick check out.

JESS S. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA S. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Utility Dolly was too heavy, and it's hard to use.

MYEONG S. 
Rating:
5.0

Customer did not leave a comment.

GRANT B. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Please update your website to show that this location is not a 24/7 pickup location

MAXINE C. 
Rating:
5.0

Maria and staff went above and beyond. Thank you!

JOSEPH H. 
Rating:
5.0

Quick and easy

KELSI K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Nice truck! Staff was very helpful! Thank you

ERIN ELIZABETH P. 
Rating:
5.0

Very friendly employees. Didn't take long. Equipment was good. I would use them again

PATRICK F. 
Rating:
1.0

I paid for a dolly, I never got one and I got charged for it.

DANAE L. 
Rating:
5.0

Service was good and was quick. No complaints or improvements to suggest.

ADAM Y. 
Rating:
3.0

Having to wait between store customers was hard and things changed from what I was told on phone which made it very confusing.

KETURAH T. 
Rating:
5.0

Best experience with u-haul I've ever had. The location is unorthodox (inside of an antiques store), but the service was fast and extremely friendly. I would drive out of the way to go to visit this location since they were so nice and easy to work with.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

KEITH EDWARD C. 
Rating:
2.0

Store needs to open on time so we can pickup keys right at 11am. We were waiting 15mins before someone opened the shop to give our key. The iPhone application is terrible and didnt allow for quick checkin. Trucks were dirty and didn't feel mechanically sound.

Kaitlyn F. 
Rating:
4.0

Truck Drop off was redirected TWICE. Very impactful and inconvenient. This site was great but UHAUL was AWFUL!

Jefferson R. 
Rating:
5.0

make more trucks available

KIRK L. 
Rating:
5.0

Customer did not leave a comment.

Kristine A. 
Rating:
3.0

Like the Kenmore drop off better, and that is what we were scheduled for.

SAMUEL J. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

TYLER J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
4.0

The Uhaul itself was the best I've ever seen. So clean and well-maintained. The person at the site, however, could use some training.

JORDAN M. 
Rating:
5.0

Customer did not leave a comment.

RANDY ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
1.0

I've been uhaul user many years; this time I booked 2 days for a cargo trailer from 12 pm 3/30 - 12pm 4/01, it's a 2 days rental. I got the trailer from a antique store(yes, an antique store, only one lady there). Price printed on website. When I return it on time, the lady trying to charge me 3 days and told me from 3/30 - 4/01 is 3 days! What a surprise! I don't know how can this happen... I believe you chose wrong agent and it will hurt uhaul reputation for long term. Still like uhaul, your products and most sites are great.

HUIDE Y. 
Rating:
5.0

The woman who helped me out was amazing! Super friendly and just a great person to be around. I will definitely be going back to the location again for all my rental needs.

TREVOR P. 
Rating:
5.0

Customer did not leave a comment.

Frederick V. 
Rating:
2.0

They aren't COVID safe and one of the employees wasn't wearing a mask when I came in to pick up the keys. This made me feel extremely unsafe. I also couldn't do contactless pick up because they don't have a uhaul lockbox even though uhaul advertises that they do.

Megan K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Great location, very quick and easy.

ANTHONY N. 
Rating:
5.0

Friendly staff, and had clean equipment for moving along with a good variety of different moving equipment available for rent

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

BEN M. 
Rating:
5.0

The owner of the store was very helpful and respectful.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
4.0

Customer did not leave a comment.

Alexander M. 
No reviews have been submitted for this location.

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