Customer Reviews for Nutley Street Service Center
(U-Haul Neighborhood Dealer)

Rating:

2.0

The people at this location were not very nice and when we had a problem they seemed like it was a pain in the backside to handle it. They did speak to Uhaul and worked with them, but when I came up to the male working there with Uhaul on the phone he looked at me and said, "What?" I was clearly an issue for him. There were also people who did not speak English and at that time there was no one else there who could help. I will not use this location again.

Rating:

2.0

Again we were on our own having to use the self service drop off in your mobile app even though I made sure to return it during business hours.

Rating:

3.0

The truck was kind of dirty and mechanically did not sound good at all.

Rating:

3.0

I’m done typing. You want me to give you free feedback but you want to charge me for a dirty blanket or a dolly?!? Hilarious!!!

Rating:

4.0

The driver's side headlamp was busted, and there were scratches on that side nearby. The vehicle drove just fine. But I would have preferred one without that damage. Alerted the attendant about this. He said that UHaul already knows about this, to take photos, and that there were no mechanical issues with the truck.

Rating:

4.0

The instructions to use the app and check and check out needs to be redone. It is confusing and awful. The app also has many problems uploading pictures. Need to test the app better

Rating:

3.0

Communication

Rating:

1.0

The app glitched and I could not sign in properly. To make matters worse, the location opened 30 minutes late for no reason. I never got the equipment I rented. This was a miserable experience

Rating:

3.0

Vehicle I rented was not there at the scheduled time. Passenger door on the vehicle we wound up with was damaged and would not open from the outside.

Rating:

5.0

The app is taking a lot of time for loading and all apart from that, everything is good. So for uploading, their pictures is keep on loading. Even though my internet speed is like 200 mbps Hey, bit implementing over there.Apart from that, rest is good.The service is good.I'm gonna do you her again

Rating:

5.0

The gentleman that was the supervisor or owner was excellent. Very kind and very helpful.

Rating:

1.0

Equipments were missing. The person at location is no help at all.

Rating:

3.0

had trouble uploading photos before taking the van.

Rating:

3.0

I did not buy Safe Move insurance and I specifically did not buy that option. But I was charged anyway. I used desktop to buy but check in was using my phone. So I could not do anything. Rahim, a local guy was helpful but when I explained to him my case, he referred me to a regional manager guy, which I have not heard from him. So my experience is a being a ping pong ball, where service people keep referring to others, not really taking hands on the issue.

Rating:

5.0

Allowing returns to different facilities would be nice

Rating:

3.0

The truck did not have working air conditioning in it and we had a 6 hour travel from VA to NJ . This was the worst rental I experienced in the years I have been renting from uhaul

Rating:

4.0

Need a capability to add a photo of your license from the mobile app

Rating:

1.0

They did nothing when I pulled in basically said park the truck and throw keys in the return lock box and didn’t even check me in. I had to call several times the customer service number to insure that I was not going to charged for any extra days as they never check the truck in properly

Rating:

2.0

Your app needs a lot of work! It would not focus on my license but after the third or forth attempt with a small image, it finally passed. Similar problems with taking pics of the truck. I lost track of how many pics I took only to be told I needed at least one good pic. I left the store without finishing the check-in. I decided not to waste my time because your app was a piece of crap!!! The truck was fine and the gentlemen at the shop were helpful.