The U-Haul was empty on gas upon arrival. I had to fill the gas myself at their gas pump just to leave. The attendants were less than helpful. Do not recommend this location.
J'me Z
Nutley Street Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairfax, VA 22031
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThe truck I drove almost 300 miles in with everything I own had an abs light on the entire time on top of the ramp not actually being locked in. I assume there are safety checks required before and after renting one of these. Extremely unsafe and horribly irresponsible to let me risk my safety, everyone else’s around me on the road, and the possible destruction of all my belongings. I’ve rented trucks before and never had anything like this happen. What is going on?????
Cameron HI had problems w the app and there is no one at this location that could help. I had to call, and there was a 20 min wait just to talk to someone. When I did get someone on the phone, I was told that my truck was not there. I was offered a larger truck at the same price, however, my furn pads and dollys would have to be picked up elsewhere. After another 30 minutes on the phone, with another agent who was supposed to be able to help me find a local uhaul, the phone disconnected. Did not get what I had reserved. The day before my pickup, I received a text asking me if I would mind pulling a trailer to the location I was headed to. Due to my short timeline to get things moved, I could not do it. After I said I could not haul the trailer, my pick up location was changed, and the truck was not there, nor was my other equipment, and I spent almost an hour on the phone. At this point, I would not recommend Uhaul, if this is how customers are treated.
Susan TAwful customer service. U-Haul location was at a random gas station, and it was impossible to speak to anyone. Staff didn't understand what was happening, and the U-Haul team didn't know what was happening. It took one hour for me to actually get my rental. The rental itself wasn't bad, but obtaining that rental was awful.
Artur KRequiring renters to use their own cell phone for the entire check-in / check-out process is definitely not ideal. The staff needs to be trained on how to check-in renters who aren't using their own cell phone.
Ryan H