Customer Reviews for O Kentucky Rentals LLC
(U-Haul Neighborhood Dealer)

62 reviews

2901 Portland Ave   Louisville, KY 40212

(502) 442-2647

Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 442-2647

2901 Portland Ave
Louisville, KY 40212

Services at this Location:

Hours

  • Mon-Sat: 8:30 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Cecilia B. 
Rating:
5.0

Great service. Provider made sure we had knowledge or questions of vehicle before leaving!

Elaine D. 
Rating:
5.0

Customer did not leave a comment.

Alphonsa F. 
Rating:
5.0

Customer did not leave a comment.

dawn M. 
Rating:
1.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Edward Z. 
Rating:
3.0

Apparently, truck batteries die regularly so they must be defective. The light inside the cargo area couldn't be turned on and that was a huge problem for me.

HUDA H. 
Rating:
4.0

Customer did not leave a comment.

Endora D. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great service from beginning to end. Great job, really.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
1.0

not safe area

chad M. 
Rating:
4.0

Kind people very polite.

Alanna Y. 
Rating:
4.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Can't think of anything

HUDA H. 
Rating:
5.0

Nothing to improve, the people I worked with were very friendly and extremely helpful.

Samantha S. 
Rating:
1.0

Make similar equipment available in prime locations preferably in local area (42701) Previewed equipment two weeks out and still had to travel 45 miles to Louisville, KY to rent. Rental location was not in a highly desired area to visit. Appears your system heuristics steers to that location and tries to provide unacceptable alternative equipment for others. Customers know what equipment they need for their requirements. Must note, gentleman was hospitable, professional and courteous. R/ George Hollins, 937-231-4627.

George H. 
Rating:
3.0

very sketchy area and little room to move around

Annette B. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

I haven't moved in 23 years. But in the span of 8 months I have both of our two daughters long distance. I had the truck and Uhaul had the trailers. Thanks

Jon S. 
Rating:
5.0

The drop off was seem less

Kathy B. 
Rating:
3.0

Took too long to set up the rental. Otherwise it was okay.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

Cornelia G. 
Rating:
5.0

Guy at the desk was awesome! He was friendly and explained everything to me!

Sharon D. 
Rating:
5.0

Was a well run facility and nothing that wasn't obvious really stood out. The personnel at this location was so friendly and helpful. I will definitely come back to this location

Virlie F. 
Rating:
5.0

Everything was great and easy

George W. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
2.0

The area appeared abandoned and there were cigarettes and trash all around the uhaul.

Peter B. 
Rating:
4.0

Everything went ok with the rental .

Dominic H. 
Rating:
4.0

Customer did not leave a comment.

Gloria I. 
Rating:
1.0

I was told to go to 1 location and when i got their i waa sent to. A difderant location that was 25 mins away.. Amd then i drop off next at. The location i was emailed to drop off at. A couple hours latter I got a call wanting to know when i was going to drop off the uhaul and i told them i had dropped off hours ago. And they said they didn't have it checked in. They ask. Where i dropped off at and i told them Wilma Rudolph Blvd and the lady said no u. Are to drop of in oak grove which. Is 30 mins away from. Me So once again they changed the location ..uhaul didn't know what the Hell they was doing that ..I. Rent from uhaul all the time but i wont so it again i will go somewhere else

Crystal J. 
Rating:
4.0

Customer did not leave a comment.

Jared H. 
Rating:
5.0

Customer did not leave a comment.

Marissa M. 
Rating:
5.0

Very friendly and accommodating.

David K. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
4.0

Customer did not leave a comment.

Ronnell M. 
Rating:
4.0

Customer did not leave a comment.

karl H. 
Rating:
5.0

Most HELPFUL was Linley the Proprietor. He made certain that all equipment was present for a safe rental. Much Appreciated.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Todd G. 
Rating:
3.0

The guy kept hitting on me and asking my inappropriate questions.

April W. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
1.0

Very bad .

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

I still haven't received the di

Remonda F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

I would have preferred the Jtown location but I complied with the damn auto text msg to return it here.

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

Chelsey F. 
Rating:
3.0

The access lot is extremely difficult to get out of. They are working to fix their primary gate but even that did not look like a fun time with my crew cab long bed and the trailer. Could definitely clean the place up a bit as well. The grass and weeds were over growing some of the equipment and car dollies.

James H. 
Rating:
5.0

We will most definitely be using ur services again but it will be local

Sherman C. 
Rating:
5.0

Enjoyable experience

Leonard George W. 
Rating:
5.0

You did a great job

Cheryl J. 
Rating:
5.0

Customer did not leave a comment.

Phaion C. 
Rating:
5.0

Perhaps you could provide easier software or better training for the local staff. One kind of fumbled through the screens getting me checked out and another kind of berated the first for doing it wrong which I thought was a little unnecessary. Also, although I understand the need to double check everything, it really felt like all the online prep work I did including the online check-in was wasted effort when I arrived and had to go through all the questions again. I would recommend giving companies the option to skip the online check in or make them honor it. I'm just trying to say I think the whole process could be a little more seamless especially since we're all supposedly taking coronavirus precautions.

Carl T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

The window was open when I picked up the truck and it was raining so I was sitting in water. Other than that the truck was clean and maintained but did make a ridiculously loud chirping noise in the cabin when driving. Not sure what it was but it sounded like something in the dash must have been rubbing together as the truck moved or something but made the noise when the truck was going over 20 mph or so

Kevin B. 
Rating:
5.0

Very helpful and knowledgeable

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Well I reserved a truck on app easy directions. But the driver prior to me just say he or she could of clean up their mess a little better.

Anthony F. 
No reviews have been submitted for this location.

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