Customer Reviews for On The Go Transmissions
(U-Haul Neighborhood Dealer)

Rating:

3.0

My first experience using U-Haul’s mobile pickup was extremely frustrating and will likely be my last. After arriving, I spent over 60 minutes in 115-degree heat trying to access my assigned truck. The instructions in the app were unclear, making it difficult to identify the correct code and lock location. When I called customer service, I waited about 10 minutes before reaching a representative who tried to help me access the truck. Unfortunately, the lock mounted on the back of the truck was exposed to direct sunlight and became so hot that I had to use a reusable shopping bag from my car as a makeshift oven mitt just to handle it. Even then, the lock was extremely difficult to turn and would not open. After additional troubleshooting, I was transferred to the mobile pickup department and then waited another 30 minutes on hold before receiving assistance. The representative ultimately reassigned me to another truck and guided me through retrieving the key from a U-Haul lockbox. The lockbox process was far easier and more intuitive than the lock attached to the truck. I would strongly encourage U-Haul to standardize mobile pickup using designated lockboxes rather than truck-mounted locks. It would be clearer, more convenient, and much safer for customers, especially in extreme weather conditions. The replacement truck was also somewhat dirty inside and out, but that was minor compared to the challenges of simply accessing a vehicle. What should have been a quick and convenient pickup turned into a nearly 90-minute ordeal until I could drive-away. Improving the app instructions, simplifying key retrieval, and reducing customer service wait times would greatly enhance the mobile pickup experience.

Rating:

4.0

Your app!!! It sucks!

Rating:

3.0

Add the paid for items into the truck so I dont have to waste time walking in to tell you that you forget the dolly then roll it myself to the truck.

Rating:

5.0

None they helped and did a great job.

Rating:

5.0

The agents I worked with were very helpful. The truck was amazing. Thank you for a good ride.

Rating:

5.0

I picked up my until through the app. It was pretty easy. No problems with the pickup.

Rating:

1.0

It was difficult to find the office. There is no U-Haul signage and the trucks are kind of parked in the middle of nowhere.

Rating:

5.0

Nothing all saw good

Rating:

4.0

Donald made it easy. He was very adaptable to the fact that I changed from a 15’ to a 20’ at the last minute. Everything was fine.

Rating:

3.0

I couldn't quite tell if I was in the right place, other than seeing the U-haul trucks. I had to wait a little time to connect with a location rep The whole transaction was quite easy, and simplified.

Rating:

4.0

Don was very helpful!

Rating:

5.0

this location was very professional and helped make my move easier, thank you!

Rating:

3.0

Everything went well. I was greeted and instructions were easy to understand.

Rating:

5.0

Very friendly and professional. Highly recommend.

Rating:

5.0

very helpful, efficient and pleasant

Rating:

5.0

Service was excellent and equipment was clean.

Rating:

4.0

This site gave me a bigger truck than I had requested and after taking the truck they gave me it resulted in a surcharge.

Rating:

5.0

Excellent experience all around.

Rating:

3.0

At least clean the windshield. The inside of the truck was clean and ready to go. I was pulled over due to no tail lights. There should be a procedure for checking such things prior to the truck being rented out.

Rating:

5.0

Everyone was very professional and very knowledgeable.

Rating:

4.0

Outside of truck was not clean

Rating:

5.0

He was friendly and helpful. Got us on our way quickly.

Rating:

5.0

Excellent service!!!

Rating:

5.0

UHaul guy was awesome. He answered all of my questions.

Rating:

3.0

I did not speak to anyone as it was a self drop off. I think U-Haul dropped the ball also as they did not put my drop off location as scheduled upon pick up and then scheduled me one that caused me to go over in mileage. I was unable to complete the drop off without paying for it, even though there was an option to select no and provide a response. If I would not have paid I would have likely been charged a lot more for keeping the truck until someone could fix the issue.

Rating:

5.0

Nothing, smooth move. Least stressful moving experience ever