Customer Reviews for On The Move
(U-Haul Neighborhood Dealer)

248 reviews

736 W Del Amo Bl   Torrance, CA 90502
(E Of Vermont)

(310) 327-1107

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(310) 327-1107

736 W Del Amo Bl
Torrance, CA 90502
(E Of Vermont)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Atsuyuki M. 
Rating:
5.0

Customer service was GREAT

Audrey G. 
Rating:
5.0

Customer did not leave a comment.

Nyssa T. 
Rating:
2.0

Well you guys should take off of $19 rental off the trucks. $79 for three hours!! For $79 a can ride a truck from a car rental . But never again thank you.

Albert I. 
Rating:
5.0

Customer did not leave a comment.

Jaime O. 
Rating:
5.0

Customer did not leave a comment.

Latasha D. 
Rating:
5.0

Exceptional front desk service, both picking up vehicle and returning it.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

JIMMY E. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Receptionist was clear and concise with instructions. The van we rented was very clean and serviced well.

Hotchkiss M. 
Rating:
5.0

Customer did not leave a comment.

ELOISA GURDIEL C. 
Rating:
5.0

Customer did not leave a comment.

Oneil P. 
Rating:
5.0

Priscilla was an absolute joy to work with! She was efficient and explained everything very well! Hats off to U-Haul for such a great employee. 👏🏽

Erik S. 
Rating:
5.0

Customer did not leave a comment.

ABIODUN A. 
Rating:
5.0

Priscilla was amazing

MARIA G. 
Rating:
5.0

Such a great experience. Would definitely come back.

Christopher W. 
Rating:
5.0

My normal location closer to home did not carry 26 foot truck. I chose this location because of early hours and they carried the 26 footer. The staff were very friendly and accommodating to my needs. When I returned the truck later that day, the manager happened to still be there after hours and he allowed me to pull in the truck instead of leaving it on the street. Can't get any better than that! Thank you very much!

Brian J. 
Rating:
2.0

Check in process was NOT user-friendly at all.

Lisa E. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
3.0

I was not happy because they charged me for 1 whole day penalty when i returned the truck around 8:15, then the supposed return was 8:00am but i think we got the truck pass 8am already because they open at 8:00am. Also, i did not get a refund of the gas when i returned the truck, the gas was 1/2 ( upon rental it was below half).

MELVIN M. 
Rating:
5.0

I will say my experience with renting from this Uhaul far more exceeded my expectations. The customer service was amazing and very refreshing as the purpose for renting the truck was during an emotional time. Thank you SK for all of your assistance, for going above and beyond providing exceptional customer service. Sincerely, Chidell Watkins

Chidell W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

The customer service agent, PRISCILLA77, is courteous and professional. I have a great experience and will definitely come back when needed.

JOSEPH W. 
Rating:
1.0

Customer service needs improvement

LISA D. 
Rating:
5.0

Shalita was fantastic! Thanks, Sam

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

NESTOR C. 
Rating:
3.0

I went to pick up but no one was there. We had to call different u-haul. You should have notified if location moved or cancelled

EIMU K. 
Rating:
1.0

Advise them to use Penske or Budget instead. Change the company motto to Fuck our Customers. I waited on hold in the heat for an hour to find out there was no truck for me even though I reserved 2 weeks in advance. I'm out the Uber fare I paid to get here and the Uber I had to pay to go to another location. My elevator reservation expired at my apartment. No apology or empathy from the customer rep. I will never use Uhaul again and I will advocate that nobody I know use them either.

Jamaal W. 
Rating:
5.0

Shalika who checked me in the morning was phenomenal and so was David when we returned the equipment! This is a better location than the one on western and Carson st .

MARIAELIZABETH C. 
Rating:
1.0

I was charged for $60 more miles then I went and when I called to see if they can help me out the receptionist at the office was not helpful.

COVARRUBIAS N. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

The manager SK who signed us in and prepared our van was great and professional.

CAROLYN D. 
Rating:
2.0

When I arrived, I used the electronic check-in and I was given a hard time by the receptionist because I didn't know the process. Other locations have the trucks available with a code. This facility requires an employee to get the vehicle for you. They literally made me cry because I felt bad for interrupting her process with another customer. Then she told me when I returned that I hadn't checked in, I showed her various texts from u-haul verifying my check in and drivers license. I will not be returning to this location.

PEREZ M. 
Rating:
5.0

Customer did not leave a comment.

Abdulrazak F. 
Rating:
1.0

Terrible customer service agent did it nothing to try and recover the come me as the customer after my horrible experience of her trying to over charge me after the mileage was recorded wrong on vehicle . Thanks to the corporate manager I had to reach out for assistance .

Tavia M. 
Rating:
5.0

Priscilla is awesome! She was friendly and extremely helpful in finding us a last minute truck. I didn't get the guys name who brought out the truck, but he was a really cool dude. Will definitely be renting from this location in the future.

Edgar R. 
Rating:
5.0

Everything was great!

ELISABETH S. 
Rating:
5.0

The lady at the front desk was very helpful and efficient. Quick and easy process.

Darnell A. 
Rating:
5.0

Super easy everyone was friendly and professional

DEBORAH B. 
Rating:
4.0

Very friendly and professional service thank you

Marilyn H. 
Rating:
5.0

Customer did not leave a comment.

Roatche M. 
Rating:
4.0

I reserved the truck other location with so many reasons including pickup time, location, return time, etc. All of sudden, you changed location. I had to take uber from one location to others, made workers wait and so on. It was very inconvenient.

MASAHIKO T. 
Rating:
5.0

Very well run

ADAN F. 
Rating:
5.0

Shelita is the best! She is so funny and she and her staff take good care of their renters. 10/10 recommend. Pain-free experience. Would come back.

Chanel V. 
Rating:
4.0

More consistent mask use with employees

Holman L. 
Rating:
5.0

Very friendly personnel & go beyond their duties!!!

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Kisha M. 
Rating:
3.0

The main computer was down all day leading to delays in processing customer reservations

Nathanael B. 
Rating:
5.0

The movers Rescue Movers Pete and partner was amazing. We never ever had a move so easy. They were so nice, on time and cared for our items. Also the Uhaul Shalita was so awesome! Kind, funny, and efficient. You must be a manager. Running the show. Xoxo defiantly will recommend you both to everyone and come back. 5 stars!!!!

Shawn S. 
Rating:
2.0

Make sure tires are FULLY inflated before lending to a customer, clean interior before lending to customer, secure crow bar before lending to customer.

Andrew C. 
Rating:
5.0

The representative shelita was very helpful great customer service and well mannered

Brittany S. 
Rating:
4.0

Customer did not leave a comment.

Kyle V. 
Rating:
5.0

Excellent

MAREK K. 
Rating:
4.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

Majed A. 
Rating:
5.0

Nothing, the service was great, the young lady is very helpful. Thank you.

Johnny J. 
Rating:
5.0

N/A

JOHNNY J. 
Rating:
3.0

Great service at this location. The ladies that helped me were amazing. Only thing is the truck although very clean smelled like a large ash tray. I'm not a smoker or am I around people who smoke so the smell was bad to me. Other than that. Overall rating is a 9.

Kyandra Y. 
Rating:
5.0

N/A

Johnny J. 
Rating:
4.0

customer service was really good and polite.

Sheila W. 
Rating:
5.0

N/A

johnny J. 
Rating:
5.0

Excellent service. Specially for the person who helped me at the office rental. She was so helpful always.

Williams V. 
Rating:
4.0

The Young black that works the counter is superb. She is efficient, knows the operation well, I love the way she multi tasks. Her customer service is impeccable

Johnnetta M. 
Rating:
5.0

Customer did not leave a comment.

Nazar J. 
Rating:
5.0

Nothing everything was great

Johnnetta M. 
Rating:
5.0

The cashier was very pleasant and her customer service was spot on. She is an asset to your company. Others should take lessons from her. This was polite, friendly and efficient. I was in on Thursday April 9, 2020 right before closing and although I was coming in late she tended to all of my needs. A real star.

Johnnetta M. 
Rating:
5.0

Customer did not leave a comment.

jesse L. 
Rating:
5.0

Shelita was wonderful!! She immediately greeted me with a friendly smile and put me at ease after a terribly trying moving experience the day before. She handled everything confidently and efficiently and even checked out the van and adjusted the mirrors, all the while with an endearing sense of humor. Shelita is a jewel! She is the BEST Uhaul agent I have ever experienced BY FAR!!

Delmas M. 
Rating:
3.0

Make sure you check the windshield on the 26 FT truck. It was raining and the front windshield leaked so bad that it got into the dash and coming out onto the floorboard. It sucked

David P. 
Rating:
5.0

Customer did not leave a comment.

Rudy B. 
Rating:
5.0

Customer did not leave a comment.

Ahmadesmael E. 
Rating:
5.0

Keep up the good work

Minevra S. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
4.0

Great service. SK was awesome.

Michael O. 
Rating:
5.0

The online check in process needs improvement .

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
3.0

Nothing, the person who assisted me was very polite and helpful.

JULIO T. 
Rating:
5.0

Provide customer parking. Only street parking available.

Christian H. 
Rating:
3.0

The 26' truck was problematic.

CHRIS C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
3.0

Customer did not leave a comment.

millie V. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

I live in Carson area 13 years and didnt know this was here. Both girls were very polite, friendly. Felt like family. I forget theirs names. Sorry!!!!

Consuelo V. 
Rating:
4.0

Customer did not leave a comment.

Janet T. 
Rating:
5.0

Shilita has great customer service, you can see she truly cares. I have not been a fan of uhaul staff in the past, mostly rude and uninterested. I won't be going anywhere else for a uhaul. As long as Shilita works there I'll be booking with them.

camilo B. 
Rating:
5.0

Customer did not leave a comment.

Ebony H. 
Rating:
5.0

The back of the cargo van was a little dirty still from dirt, rocks, etc. The staff was great. Love the backup cam in the review mirror.

Anne B. 
Rating:
1.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Customer did not leave a comment.

Luis D. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth N. 
Rating:
4.0

The location itself was a storage facility so it didn't have the look and feel of a uhaul only location. But the staff was friendly and the vehicle was practically brand new so I couldn't asked for more.

Anrhony L. 
Rating:
5.0

Very friendly staff. I would go back there again, even if it isn't the closest option. Very satisfied all around experience.

Charles B. 
Rating:
5.0

THIS IS MY SECOND ENCOUNTER AT THIS STORE AND PRISCILLA IS ALWAYS VERY HELPFUL. SHE GOES OUT OF HER WAY TO PROVIDE EXCELLENT CUSTOMER SERVICE AND FOR THAT I AM GREATFUL.

Courtney B. 
Rating:
5.0

Customer did not leave a comment.

Horiel M. 
Rating:
5.0

Customer did not leave a comment.

Shawnee S. 
Rating:
5.0

Customer service was great. Everyone was friendly and professional. If I should need this service again, this will always be the first place I will look to. Excellent representation.

Thea S. 
Rating:
5.0

The customer service representative Shilita was just awesome.

bob B. 
Rating:
5.0

Customer did not leave a comment.

resheil H. 
No reviews have been submitted for this location.

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