Customer Reviews for On Time Bail Bonds
(U-Haul Neighborhood Dealer)

376 reviews

440 Government St   Baton Rouge, LA 70802
(Located between St Charles and St Ferdinand)

(225) 308-4466

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(225) 308-4466

440 Government St
Baton Rouge, LA 70802
(Located between St Charles and St Ferdinand)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

clean the uhaul and have accurate information

FELICIA S. 
Rating:
5.0

All around great experience

Darryl N. 
Rating:
5.0

Customer did not leave a comment.

JASMIN M. 
Rating:
5.0

Customer did not leave a comment.

ASIA R. 
Rating:
4.0

friendly and helpful service

David B. 
Rating:
4.0

Customer did not leave a comment.

Vernon R. 
Rating:
5.0

Great Customer Service!!

Erica C. 
Rating:
4.0

Customer did not leave a comment.

Elaine D. 
Rating:
4.0

Customer did not leave a comment.

JULIEANNA L. 
Rating:
1.0

Customer did not leave a comment.

Chasity C. 
Rating:
5.0

Customer did not leave a comment.

JILLY L. 
Rating:
1.0

The location was hard to get to and the man was not helpful at all.

Jacob F. 
Rating:
3.0

Limit the amount of times that you call a customer who wants to extend their reservations.

Markeda C. 
Rating:
4.0

Need a larger sign, had a hard time finding the location

DORIS N. 
Rating:
5.0

Customer did not leave a comment.

KELLIE H. 
Rating:
5.0

Customer did not leave a comment.

lena G. 
Rating:
5.0

Customer did not leave a comment.

JASMINE S. 
Rating:
5.0

Customer did not leave a comment.

Henrique G. 
Rating:
5.0

Nothing 😊

Tanya N. 
Rating:
2.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Customer did not leave a comment.

IKIE M. 
Rating:
4.0

Customer did not leave a comment.

sharon W. 
Rating:
5.0

Great location. Great service

JOHNNIE D. 
Rating:
3.0

Don't schedule reservations for places that are closed!!!

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Ruby S. 
Rating:
3.0

Customer did not leave a comment.

William F. 
Rating:
5.0

This was not the closest location but it is not their fault

STEPHANIE S. 
Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Everything was excellent great service at this location thanks

LAKEISHA G. 
Rating:
5.0

Everything was great

brian G. 
Rating:
5.0

Customer did not leave a comment.

Shantel P. 
Rating:
1.0

Be at the location and not giving people the run around 🤗

Detroy P. 
Rating:
1.0

There was no dolly and no one in the office - I called the address the truck was associated with and they gave me the number of some guy who didn't pick up and didn't call back. I rented the truck more than two months before I was charged, and never heard back from uhaul about the dolly, which I was charged for.

Debbi L. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

Customer did not leave a comment.

Malonna P. 
Rating:
5.0

Nothing, the person working the transactions was awesome and very helpful

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

AGYEPONMAA M. 
Rating:
3.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

The staff was so friendly and wonderful! I felt comfortable and well informed about the entire process! I couldn't recommend this location enough!

JESSICA H. 
Rating:
5.0

They were very excellent. I would rent from them!!!

Frederick H. 
Rating:
1.0

I flew in from out of state to help my daughter move into her new home. Uhual cancelled my reservation at 11 pm the night before with no explanation. I talked to a supervisor after being on hold for over an hour. The Supervisor made me a new reservation that was 20 miles further than original reservation. I was driving to pick up the truck and had my reservation cancelled again with no explanation. I talked to the gentleman where I was supposed to pick up the new truck and he had no record of My reservation. The uhual representative did me a huge favor and released one of his trucks he had booked for later in the day. I also booked helpers through the uhual website. The movers showed up an 2/12 hours late. I tried to get ahold of uhual through there their website which was down. A big fail on all fronts. Never again!!!

William T. 
Rating:
5.0

Customer did not leave a comment.

Moshood G. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Absolutely the best Uhaul service I have had yet! I needed a truck last minute, and in this trying time (coronavirus/riots), I struck out a THREE other uhauls in baton rouge. Brian came to my rescue with less than five minutes left before close with utter kindness, cordiality, and patience. This will be the ONLY uhaul I use in the future and thanks again!!

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
4.0

Truck was clean and where the website said it would be located. I rented a hand truck online, but it was not in the back of the truck. Employee from location called me and apologized. He was very nice.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

a clean and well maintained truck for future customers but overall service was Excellent

alfredo P. 
Rating:
4.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Truck did not get cleaned before. There were wrappers in there, spilled drinks that had dried up. We had to wipe it down with Clorox wipes before our trip. We left it cleaner than we got it

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Yvonne D. 
Rating:
4.0

I had no problems! I didn't know I was suppose the return through the phone so I call them and they handled it for me. Thanks

Chelsea M. 
Rating:
4.0

Customer did not leave a comment.

wesley W. 
Rating:
5.0

great

BRIAN G. 
Rating:
5.0

great experience

BRIAN G. 
Rating:
1.0

The person in charge of processing was not at all prepared and kept my movers there for nearly an hour (while I was paying them by the hour). The movers I worked with said the experience was extremely frustrating. Also, I paid for moving equipment that was not available so uhaul essentially took money from me.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

hassan F. 
Rating:
1.0

I was overchared. I filled it up before returning and it was only 7/8 full when I took it. I was charged a little over 12 dollars for gas. I was charged fore 60 miles and I live 3 miles from my old house. I could say if we stretched it a bit 20 but 60 not a chance in the world. I chose the 5 dollar option and was charged the 28.00 option for the second day. It shows it was returned at 11 and it was returned right after 10 am

Rebekah T. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
2.0

We had the worst experience picking up the truck. The location seemed close and convenient. It was a mobile pickup since the location didn't open until 11am and we wanted to get started earlier then that (9am or earlier). When we got there, the app wouldn't load on my phone, no idea why, it loaded just fine when I made the reservation. It took 30 minutes to get pictures taken and loaded to the app. Afterwards, they told us the picture wasn't clear enough so we had to start over. It took an hour to go thru the process just to have our reservation expire and so we had to call customer service. After sitting on hold over 30 minutes and being transferred twice, we finally spoke to a human being who walked us thru the process, which took 40 more minutes. At this point, it's 1030am, 2 hours after we were supposed to pick up the truck, and we get the keys, start it up, to find the gas meter was on empty. Something told me to check the back of the truck for the supplies I ordered (appliance dolly, 2 sets of furniture pads, and a furniture dolly). I open the back of the truck and nothing is there, completely empty. We tell the guy from customer service on the phone that our supplies are missing, and so he transfers us again and we wait 10 more minutes to talk to someone who tells me that she can call around to every separate location to find the supplies or she can just refund the price of the supplies, which I'll receive in 5-10 business days. I told her I'll need those supplies to save time and can't be inconvenienced to go to another location as well as pay more mileage on the truck to go pick them up. So she just tells me I can go to Home Depot and rent them, and it'll probably be about the same price. If I wanted to do that, I wouldn't have even bothered with renting from uhaul. Now it's after 11am, I'm missing supplies, and even though I reserved the truck for 10 hours, I still need to return it at the same time (10 hours from my original pickup time). It took us far longer to move then originally anticipated since all the supplies were missing, and so i got charged for an extra days rental plus insurance for an extra day. When i returned the uhaul, i had no issues whatsoever. It only took maybe 10 minutes, and then they wanted to have me do a survey on the drop-off process. Not on the pickup process or the fact that I was inconvenienced, overcharged, and missing supplies. Don't ever rent from uhaul unless you want to pay extra fees and sit on hold with customer service. The whole ordeal was complete bologna.

Jed D. 
Rating:
3.0

Customer did not leave a comment.

Sabra T. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
3.0

Security deposit rather paying by card or cash should not exist. There is too much hassle in getting your money back when dropping off your rental.

carl W. 
Rating:
5.0

Great service, nice people.

John K. 
Rating:
5.0

Customer did not leave a comment.

Tyrone B. 
Rating:
5.0

Great service, great people.

John K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
1.0

Customer did not leave a comment.

Maya R. 
Rating:
4.0

Customer did not leave a comment.

steven W. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
3.0

Customer did not leave a comment.

rena E. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

James and Mr Anthony made my uhaul experience easy

BRIAN G. 
Rating:
3.0

Customer did not leave a comment.

Ebony H. 
Rating:
5.0

Better signage for location.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

carlton J. 
Rating:
5.0

Customer did not leave a comment.

Henok K. 
Rating:
5.0

Nice people. Easy to work with.

Greta F. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
2.0

I ordered 12 furniture pads and they only had 4 pads.

Gordon P. 
Rating:
5.0

Nothing! Great customer service!

CEDINA W. 
Rating:
5.0

Excellent service!!!

katya R. 
Rating:
5.0

Customer did not leave a comment.

Rachael F. 
Rating:
5.0

Customer did not leave a comment.

Duncan H. 
Rating:
5.0

Requested dolly and shipping blankets but none was available.

Jerry K. 
Rating:
5.0

Customer did not leave a comment.

rena E. 
Rating:
4.0

Customer did not leave a comment.

Shaletha F. 
Rating:
2.0

Vehicle was full of dog hair and prieces of dog food was left under seat. Many ciggeret butts we left in the ash tray. To improve you can ensure that the vehicles are cleaned are ready to go.

Aaron V. 
Rating:
4.0

Customer did not leave a comment.

Waren A. 
Rating:
5.0

Customer did not leave a comment.

anne C. 
Rating:
5.0

Greatest uhaul experience ever

BRIAN G. 
Rating:
4.0

Customer did not leave a comment.

Brooks F. 
Rating:
1.0

Customer service was horrible! Very ghetto and the guy tony even hung up in my face! I wouldn't even recommend the location! Go into a actual U haul location because at bail bonds if they are dealing with bail bonds work they will brush u aside as if your not a customer also! I contacted a manager they told me a head manager was going to call I never got one but my card was charged! The money was no problem I just wanted them to be aware of who they having running apart of their company! Very unprofessional and lazy! Had he delt with me when I came in to turn the truck in then my whole problem would've been resolved but instead it was more of me leaving information on a piece of paper and getting charged a bigger fee! If I had went to a real location I'm sure this would've been a better turn out! Do no go here!! After having to move a 2 bedroom townhouse last minute basically by myself for 12 hours with a 18 month old I could've used a friendly reminder instead it turned out even worse then Moving! Lesson learned and I'll be using family trucks from now on because this is ridiculous

Jaiquel P. 
Rating:
5.0

Nothing was wrong, and everything went expeditiously.

DESIREE E. 
No reviews have been submitted for this location.

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