Customer Reviews for Oceana Auto LLC
(U-Haul Neighborhood Dealer)

99 reviews

5170 W Polk Rd   Hart, MI 49420

(231) 873-5095

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 873-5095

5170 W Polk Rd
Hart, MI 49420

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

It is a small operation but the equipment was in good shape and the personal were friendly and knowledgeable

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

I had a reservation for a 4x8 trailer and two days before my pick-up, they notified me they did not have that trailer. I had to take a larger trailer 6x12 and pull it from MI to MO. This was very difficult and it costed extra gas and wear/tear on my truck to pull. I requested an additional 12 hours and they said no problem. When I arrived in St. Louis, they charged me an additional day. I sent in a complaint but have had no response.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Kurt J. 
Rating:
4.0

This was a small local business, but the counter person was very good- friendly, knowledgeable, quick. They did well.

David G. 
Rating:
5.0

Customer did not leave a comment.

Oceana A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Tell the person returning the u haul equipment that they will not see a sign for Oceana Auto, but rather it is a totally different business... something like Trading Post... can't remember exactly. There might be something stuck in the window that says Oceana Auto, but when driving by you would never notice that. I can't believe there is no place in Ludington, MI that will take a U Haul trailer!

Kay H. 
Rating:
5.0

Customer did not leave a comment.

Anacleto A. 
Rating:
4.0

Customer did not leave a comment.

GARY PAUL D. 
Rating:
5.0

Great and helpful staff. The only negative is the building is a Mechanics shop and as such isn't the most inviting. The counter area (where you get helped) was tidy. When I arrived I was greeted with a smile and immediate help!

CATHERINE M. 
Rating:
5.0

Great service, super fast pick up and drop off. Very easy rental. Thanks!

Ramsay B. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

The staff here is always professional, courteous, and prompt.

Stan K. 
Rating:
5.0

Everything was fine! The only Inconvenience was we had to drive to a different location to pick up then we requested.

Paige S. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Very easy drop-off, like the app.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Oceana A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL DUANE N. 
Rating:
5.0

I love working with the folks at Oceana Auto!

Bradley B. 
Rating:
3.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Wilfred R. 
Rating:
5.0

I consistently rent from Oceana and always enjoy the experience. They are friendly, quick and easy to work with.

Bradley B. 
Rating:
2.0

The Uhaul facility in Escanaba hooked the trailer up for us so we had no idea how to unhook it and we received no assistance from the staff.

Brandon C. 
Rating:
5.0

Super fast service and tons of parking space to maneuver vehicle and trailer. Easy access right off the highway.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

KYLA KAYE M. 
Rating:
4.0

Customer did not leave a comment.

MELAINA A G. 
Rating:
4.0

Nice folks!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
2.0

Trailer inside was dirty, location allowed for employees to smoke in the lobby, no COVID masks were used or suggested, location did not have the promised dolly.

Bryan B. 
Rating:
3.0

Customer did not leave a comment.

BRAD ANTHONY S. 
Rating:
5.0

The team at Oceana Auto rocks! Appreciate the Saturday hours!

Scott B. 
Rating:
4.0

The insurance I purchased was not as described. Towing, jump start etc were Not included. I was charged $300.00 to get my truck and trailer unstuck when the trailer hitch got stuck on driveway. (bottomed out)

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

pam W. 
Rating:
4.0

A little difficult to find the lockbox as it was across the street from where the truck was parked. Would be good to mention that the lockbox is on the north side of the street.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Nadine B. 
Rating:
2.0

Customer did not leave a comment.

prentis P. 
Rating:
4.0

Customer did not leave a comment.

Kirk U. 
Rating:
5.0

Friendly and great to work with. Easy in. Easy out!

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

keep it just the way it is. Will rent from U-Haul for my next excursion.

Michael B. 
Rating:
1.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

The trailer did have 2 stickly grease spots in it when picked up

Michael Z. 
Rating:
4.0

Customer did not leave a comment.

HEATHER K. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Everything was ok, however, we got alot of rain and the trailer leaked so my stuff got wet! Nothing was ruined. Just had to deal with wet blankets I used for padding.

Amy M. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

Not obvious where to drop off trailer because the site was closed. When I called the day before, I wish the site had told me where to leave the trailer.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Very dirty ane staff was smoking inside

DUNCANJAMES M. 
Rating:
3.0

Customer did not leave a comment.

Kameron M. 
Rating:
3.0

Terrible drop off procedure when after hours drop off.

Gary M. 
Rating:
3.0

This drop-off location was a bit far afield for me, however, U-Haul certainly made it worth the additional effort on my part. No complaints here!

Bradley B. 
Rating:
4.0

Small location, but had what I needed and excellent and prompt service experiance.

STAN K. 
Rating:
5.0

Customer did not leave a comment.

jay S. 
Rating:
4.0

Customer did not leave a comment.

Edwin T. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

It was great, on time, priced right, and easy to trailer, thanks.

ralph S. 
Rating:
5.0

Alls Well, Good experience.

Doyle S. 
Rating:
2.0

It was an auto shop and dirty a guy working there was smoking inside .. I didn't like that atmosphere but the uhaul was great !! The girl helping me was very kind

Cathie C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
1.0

This wasn't the location we reserved. We were told that they were "supposed" to call us regarding the location change. We got no call. This cost us time, money and aggravation.

Stacia M. 
Rating:
5.0

Customer did not leave a comment.

Patty C. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

The mobile pick up uhual service took more than 10 minutes to get approved. Too long.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Greg L. 
Rating:
4.0

I had my rental back on Sunday at 8:15 am, was supposed to be back by 9am. According to the App it said I had to be back by 9am. The link in the text I was supposed to use for deop off was on Eastern Time so at 8:15 I was late and the text link expired. Just one more way for Uhaul to charge another fee I'm sure.

Bradley Y. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
2.0

We didn't know where to leave the trailer, maybe put up some signs.

Kurt A. 
Rating:
4.0

Clearer communication. They have 2 pick up locations. When I called the day before my reservation to confirm a woman told me I'd have to come to the Hart, MI location to pay, then go to Pentwater location to pick up. The day of pick up I went to Hart and learned that I could've paid at Pentwater location. The Hart location was very nice and hooked me up right there so I wouldn't have to make another stop. Good people.

Scott B. 
Rating:
1.0

The man waiting on me wasn't personable he could have gave two craps less. Fuel tank faulty.

Kimberly C. 
Rating:
1.0

I've rented a truck from here in the past and the auto place is very cluttered and dirty. The previous rental experience was slow and long. This experience was much better as it was quick. The service is good but the place itself is not great. I must say thought that it's one of two in the Hart area so I didn't have anything to choose from.

James S. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Brittnay F. 
Rating:
5.0

I reserved my uhaul a week ahead of time, the day before pick up I got a call from a representative out of Grand rapids telling me that I had to drive 30 miles out of my way to get the truck. The representative was rude, constantly interrupting me, and should not be working in customer service.

Diane W. 
Rating:
4.0

Very helpful staff

Bradly Y. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

II know we called at the last minute to get a truck and we appreciated that we were still able to rent one. When we arrived 1 hour after reserving the truck the credit card information that they had taken over the phone had not yet been transferred to location so drive had to put on his own credit card. He was not very pleased but did it so that we could get the truck. Truck also had to be dug out from a snow bank so took a little longer to pick up than what we had hoped.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Sue K. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S. 
Rating:
3.0

The truck was in the worst condition of any Uhaul truck I've ever rented. The interior was definitely dirty, but not horrible. The exterior was quite scratched, dented, and rusty. The side mirrors shook/vibrated so badly that there was no way to actually see what was behind you (for lane changes) at speeds over about 35MPH. The truck loudly squeaked and rattled the entire time, and the exterior gasket around the windshield ripped off while driving down the highway. There is no possible way that I would have accepted this truck for anything beyond a fairly local move. Very disappointed...

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Joy S. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

mike W. 
Rating:
1.0

I can't believe U-haul would contract with this place. The people were helpful and nice but the shop was extremely dirty, smoke filled and terrible condition. They couldn't get my card charged through the system and had to call the regional rep twice in order to get it done. I would never rent from this location again.

James S. 
No reviews have been submitted for this location.

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