Customer Reviews for Oceana Auto LLC
(U-Haul Neighborhood Dealer)

146 reviews

5170 W Polk Rd   Hart, MI 49420

(231) 873-5095

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(231) 873-5095

5170 W Polk Rd
Hart, MI 49420

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

The rental went smoothly after I realized that I hadn't looked at the address (on the reservation) and first when to another rental location. They directed me to the right place. The equipment was clean and performed perfectly. The staff was friendly and helpful.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
3.0

Address misleading

Gary K. 
Rating:
3.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Wonderfully courteous staff! Helped quickly with a smile!

catherine L. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
4.0

After hours drop off app needs work. Camera doesn't allow pictures so you are unable to complete the drop off process. I'm wondering if I was charged extra for not being able to complete the online portion?

Adam M. 
Rating:
5.0

Customer did not leave a comment.

ray S. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Nicole H. 
Rating:
4.0

Was fine

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

Francesco M. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
3.0

very kind and helpful

David G. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
4.0

Customer did not leave a comment.

JASON C. 
Rating:
3.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

ken D. 
Rating:
5.0

Customer did not leave a comment.

Marvin W. 
Rating:
4.0

Not change pick up locations after the reservation is made

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Katheriyn M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
3.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Jarard H. 
Rating:
5.0

Customer did not leave a comment.

BURWELL T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Neil E. 
Rating:
5.0

Customer did not leave a comment.

Elissa G. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

JohAnne D. 
Rating:
3.0

Customer did not leave a comment.

Kendra G. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Debra H. 
Rating:
3.0

Customer did not leave a comment.

JOHN ROBERT S. 
Rating:
4.0

The guys here are great friendly and very helpful

DERRICK DEANE C. 
Rating:
2.0

Was told to just park truck where ever. Wasn't giving me a signed receipt of drop off until i asked for it. Lazy crew.

april D. 
Rating:
5.0

trailer was not tall enough to fit items i needed to move i made it work but could have used a taller trailer.otherwise it worked out

DERRICK DEANE C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE JAMES P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Great guys at the facility.

MICHAEL EDWARD M. 
Rating:
5.0

quick, simple, good service, well maintained equipment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

I have rented from Oceana Auto before. Jesse was the man both times. Easy to deal with, quick with the rental papers and knowledgeable.

Allen A. 
Rating:
5.0

Customer did not leave a comment.

Deborah O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

It is a small operation but the equipment was in good shape and the personal were friendly and knowledgeable

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

I had a reservation for a 4x8 trailer and two days before my pick-up, they notified me they did not have that trailer. I had to take a larger trailer 6x12 and pull it from MI to MO. This was very difficult and it costed extra gas and wear/tear on my truck to pull. I requested an additional 12 hours and they said no problem. When I arrived in St. Louis, they charged me an additional day. I sent in a complaint but have had no response.

Craig M. 
Rating:
4.0

Customer did not leave a comment.

Kurt J. 
Rating:
4.0

This was a small local business, but the counter person was very good- friendly, knowledgeable, quick. They did well.

David G. 
Rating:
5.0

Customer did not leave a comment.

Oceana A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Tell the person returning the u haul equipment that they will not see a sign for Oceana Auto, but rather it is a totally different business... something like Trading Post... can't remember exactly. There might be something stuck in the window that says Oceana Auto, but when driving by you would never notice that. I can't believe there is no place in Ludington, MI that will take a U Haul trailer!

Kay H. 
Rating:
5.0

Customer did not leave a comment.

Anacleto A. 
Rating:
4.0

Customer did not leave a comment.

GARY PAUL D. 
Rating:
5.0

Great and helpful staff. The only negative is the building is a Mechanics shop and as such isn't the most inviting. The counter area (where you get helped) was tidy. When I arrived I was greeted with a smile and immediate help!

CATHERINE M. 
Rating:
5.0

Great service, super fast pick up and drop off. Very easy rental. Thanks!

Ramsay B. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

The staff here is always professional, courteous, and prompt.

Stan K. 
Rating:
5.0

Everything was fine! The only Inconvenience was we had to drive to a different location to pick up then we requested.

Paige S. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Very easy drop-off, like the app.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Oceana A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL DUANE N. 
Rating:
5.0

I love working with the folks at Oceana Auto!

Bradley B. 
Rating:
3.0

Customer did not leave a comment.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

Wilfred R. 
Rating:
5.0

I consistently rent from Oceana and always enjoy the experience. They are friendly, quick and easy to work with.

Bradley B. 
Rating:
2.0

The Uhaul facility in Escanaba hooked the trailer up for us so we had no idea how to unhook it and we received no assistance from the staff.

Brandon C. 
Rating:
5.0

Super fast service and tons of parking space to maneuver vehicle and trailer. Easy access right off the highway.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

KYLA KAYE M. 
Rating:
4.0

Customer did not leave a comment.

MELAINA A G. 
Rating:
4.0

Nice folks!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
2.0

Trailer inside was dirty, location allowed for employees to smoke in the lobby, no COVID masks were used or suggested, location did not have the promised dolly.

Bryan B. 
Rating:
3.0

Customer did not leave a comment.

BRAD ANTHONY S. 
Rating:
5.0

The team at Oceana Auto rocks! Appreciate the Saturday hours!

Scott B. 
Rating:
4.0

The insurance I purchased was not as described. Towing, jump start etc were Not included. I was charged $300.00 to get my truck and trailer unstuck when the trailer hitch got stuck on driveway. (bottomed out)

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

pam W. 
Rating:
4.0

A little difficult to find the lockbox as it was across the street from where the truck was parked. Would be good to mention that the lockbox is on the north side of the street.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Nadine B. 
Rating:
2.0

Customer did not leave a comment.

prentis P. 
Rating:
4.0

Customer did not leave a comment.

Kirk U. 
Rating:
5.0

Friendly and great to work with. Easy in. Easy out!

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

keep it just the way it is. Will rent from U-Haul for my next excursion.

Michael B. 
Rating:
1.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
5.0

The trailer did have 2 stickly grease spots in it when picked up

Michael Z. 
Rating:
4.0

Customer did not leave a comment.

HEATHER K. 
Rating:
4.0

Customer did not leave a comment.

Gary L. 
No reviews have been submitted for this location.

Additional Services at this Location

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