Customer did not leave a comment.
JAMES T
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
everything was fine
TINA MI’d use them again. Truck was in good condition and much cleaner than most. Lots of supplies available if that’s what you need.
Michael HStill waiting for refund for miles not used. Also more expensive to rent from Oconomowoc than appleton.
Peggy BThey have do not enter signage near their back lot. I was un hooking the trailer from my truck and the person yelled to not drop the trailer off in the front of the building. So I had to hook it back up. They told me to put it in the back lot. Like I should have known better. Im not from this state 1st time on the property so I followed the sign and was not going to enter in the back. How was I to know what was back there. The gentleman did back the trailer up with my truck where he wanted it. Also informed me I had the wrong trailer.
LOIS VGreat smart guy!!
RICHARD SIt went very smooth. Employee was very helpful, friendly and efficient. Nothing to change.
DANIEL HGreat service from the location manager, very accommodating. New van, fast service, easy to use.
ADAM SDean was extremely helpful!
JOHN GAlready referred to a friend. Plan on using this location in the future.
JOY ZHave the truck I reserved there and cleaned ready to go.
MICHAEL GDean is always great to work with!
JEFFREY TOwner is very helpful and thorough.
CHRISTOPHER Pcan't think of anyway to improve service it was great
ROBERT ROnly issue was that I was unable to take a photo of my license to upload for rental. When I got to U-Haul I was told the problem was that I have an iPhone and need to use safari which I don’t and couldn’t figure out how to turn it on as default so it would be selected when U-Haul website accessed my camera. Shouldn’t be that hard to make it work with other browsers. Or allow me to upload a picture that I take myself. U-Haul dealer representative ended up taking a picture of my license with his phone.
MARC Leverything went well very satisfied
SCOTT HEverything was great!
DEANNA BI don’t want anything negative to come back on the local people who run this facility because none of the issues I had were related to them. My issues were entirely with uhaul and the app. Firstly I was unable to continue with my rental when I got there because there was an outstanding issue apparently and I had to call uhaul and then wait a ridiculously long amount of time to speak with someone - only to find out that there was actually no outstanding issue, and it was then cleared. The picture taking didn’t work. I took detailed pictures probably 5 times only to get the same error message every time that that “at least one photo must be uploaded”. finally, one photo uploaded and I was able to move forward. By the time I actually drove off with the truck, it had taken 2 hours for the whole process.
MICAH LDean was great and really helpful Good experience
DURWOOD JGreat customer service
Matt TEverything was great - clean reliable vehicle and convenient location.
SCOTT CExcellent service.
BRIAN WAlways a good experience!
MICHAEL DThe U-haul app and check-in process crashed and the pictures would not upload. Not sure if it was a connection issue or U-haul server error but it was not a good start for the experience.
JEREMIAH CSo smooth and easy! My second time renting from this location.
KAREN ALocation was easy to find and the employee was very friendly and helpful
BRYAN PProfessional and Respectful.
JACOB FWe were originally set to pick up in Milwaukee, but once we arrived, they told us they didn't have the equipment we had reserved. The Milwaukee location is understaffed, but the two workers were fantastic. We reserved a 20' truck and a car trailer. We arrived at the pick-up location, waited in line for 30 minutes, and then we were told the location didn't have what we had reserved. The two workers helped us find another truck and trailer at other WI locations after about 30 minutes of sitting with them - I'm grateful for their dedication to helping us. They were able to get in touch with the Oconomowoc location, so a 26' truck would be reserved for us to grab it, without being charged extra for a larger truck. My spouse and I ended up having to divide and conquer. He drove 45 minutes south to get a toy hauler, and a friend drove me 40 minutes west to get a 26' truck in Oconomowoc. The Oconomowoc location was great - It was easy to grab the truck and head out, which was much appreciated after the morning we had. For a company of its size, UHaul needs to do a lot better with reservations. We showed the Milwaukee worker that we were at the correct pick-up location, and he said, "That's your preferred location, not necessarily where you'll pick up the truck and trailer"... ridiculous. Oconomowoc was great. UHaul is a pain.
Emily MPickup location was a little far at an hour drive. Would like to had a pickup closer.
ROGER BGreat experience. Great place to rent from.
James KTill next time
JASON JProcess was so easy and the van was in perfect condition. Location is also right next to a gas station so that made it super easy to fuel up and drop off. The app is easy and intuitive and the checkout process was so simple - even though we were after hours!
Michelle STerrific! Not my first rental and I have a few more to come. Great doing business with them.
MICHAEL DEverything is flawless
SHAY HOnly popped in to drop off keys. Quick and easy
THOMAS DKeep up the great customer service.
RICK TVery fast and friendly accurate price and good quality service
MICHAEL MAlways great service!!
Dale Hexcellent customer service
RALPH EReceived Excellent service On pick and return. Best U-haul in the area.
RICK TIt was not open and there was no one to help even though during normal business hours. This isn't necessarily a problem, just can't rate them on facility and people when I didn't see either.
JOHN KDean at the Oconomowoc U-Haul store made our truck rental experience easy & efficient ~ he had the truck we needed when we needed it! We have rented from him before & it’s always a great experience!!!
ROBERT E