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DAVID B
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I filled the tank up with almost 6 gallons of gas and drove 11 miles. Then the employee told me when I returned the truck it was 7/8’s full and I could’ve filled it to that level. I wasn’t told that until I returned the truck. Kind of annoying
BEN PAlways a great experience at this location!
TERENCE HVehicle ride was horrible
Kelly ODean is amazing, makes whatever you need happen!
BRAD COnly issue is cell phone signal was weak and there wasn't wifi available which made pickup very slow
Larry DWell done, Dino!
JENNIFER MAlways a great experience. Dino is awesome.
Todd OOur Oconomowoc U-haul is the best! Super friendly and always helpful!
SALLY KThe cellular service at this location is really bad, and it has been in the past as well. Online check in, or check out, takes extremely long. Up loading the vehicle pictures fail many times due to poor bandwidth. It’s very frustrating. What should take 3 minutes to complete takes 15-20 minutes, and multiple tries to complete.
RICHARD GI was very surprised by the final fee overall.! was not informed about $15 fee for insurance . I suggest break down fees up front
JUDY FLocal - easy to rent from and return
RUSSELL YFriendly, helpful, and knowledgeable attendant.
BRIAN QVery easy check in and check out.
STEVEN AI’ve used this location several times and it’s the best.
MARK HI rent 26f truck with full coverage used it for 57 miles I add 7 gallons of gas when I bring it back it was full and more what is supposed to be I did take a picture when I return it on the app and I still got charged for extra gas. I will definitely never ever go back to this location. He’s a scammer. And he shocked before $25 Cleaning when I spent 30 minutes to make sure everything was clean before I parked.
MOHAMMAD AWe had several problems with the trailer door not opening properly when we attempted to close it or open it. We explained what happened and told the Manager and he said we weren’t opening it correctly. We tried everything to open it and we’ve rented several trailers and moving trucks over the years. We never experienced issues like this before. The trailer was not functioning properly and was not secure for our personal items in the trailer. We were not happy with the trailer.
TERI TTurning in trailer was fast and easy.
DAVID FThe representative was friendly and helpful. I was in and out in 5 minutes.
PAUL BProcess was incredibly easy
RICKEY CI will absolutely use this business location again!
CORENE PWe had a wonderful experience renting a u-haul van for the first time. I will come back again if I need to rent a van or truck again!!!!!
MELISSA FGreat All Around
JUSTIN CNothing Owner went over and above to accommodate our needs
PAMELA SAbsolutely nothing. Service was Phenomenal. Keep it up
BRYAN BDean is amazing
BRAD CAnother great experience here. Dino is the best.
TODD Owas charged for mileage that I not put on the vehicle lucky for me. I had taken a picture before I left, which was proof of starting mileage. He charged my card until I had to go back to West Allis and plead my case
GREGORY BVery knowledgeable and helpful gentleman there. Seamless transaction.
ERIC SI hate the app thing. Not intuitive. Had to restart 7 or 8 times by the time I realized you wanted a pic of the plate number to check in. And yes, I also drove 20 minutes to town to drop the trailer WITHOUT MY PHONE. So what? So I need the stupid phone to check back in. So I had to drive all the way back to the house to find I NEEDED TO BE AT THE LOCATION AND TAKE PICTURES FOR YOU in order to check back in. So then I had to drive all the way back. NO. Just plain stupid. All for me to do the work YOU USED TO DO. I didn't come across too strong did I? Maybe I should have put my entire comment in caps...
MICHAEL OThe oconomowoc U-Haul location was perfect. They came to my rescue after the Mayville location was a complete disappointment. I had reserved a truck for Sunday morning from Mayville at wenningers on the corner of 33 and p. I was not able to get my truck for some reason nobody would answer the phone. No one was there and desperately needed a truck oconomowoc saved the Day
PAMELA ROnline process of picking up truck before hours took 30 minutes to complete. An early check in process would be really nice for those of us on a time schedule
James PVery flexible, communication was good. Well maintained trailer.
EILEEN BVery good service
RYAN RThe attendant at the shop was excellent to work with. Very helpful getting the check in and equipment setup on my vehicle as well as return. The app used to upload my drivers license gave me issues before I got to the pickup site. The app wasn't going past taking the front view. Tried the app with my phone and my computer. I wasn't getting any errors reported. Got on site and the attendant said we have to get that info into the system, so we tried the app again on my phone. Worked fine?
ROBERT HSatisfied with my last two rentals from this location. Quick, easy, and affordable! Easy drop off too.
STEPHEN HDeano is my HERO!
RONALD DInside was slightly dirty (loose tobacco on cupholders), and lots of snow on truck and parking spot (not a big deal)
Matthew HI got charged $200 up front on my debit card. Which should have more than covered the rental. Brought it back on time. Then was charged an additional $150 today. The receipt they sent me only shows $150 charge. And then another for $110 and I’m not sure why. But either way it doesn’t add up.
SCOTT MGreat customer service have used this location before with no problem!
KYLE MDean is a really nice guy and great to work with!
JERRY RIn and out quickly. Efficient. No surprises. Truck clean and in good condition.
CHRISTOPHER KExcellent experience overall. The van rental was inexpensive and quite convenient. U-Haul made moving my daughter back home from college a breeze!
STEPHEN H