Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Explain the process for returning a trailer after hours.
Jon M
Rating:
5.0
Customer did not leave a comment.
Travis M
Rating:
5.0
Everything was good
STEVEN S
Rating:
5.0
Trailer ride well no issues
Easy checkin and return
CANDACE D
Rating:
5.0
Customer did not leave a comment.
Jon L
Rating:
5.0
Truck bed was wet but clean.
VINCENT M
Rating:
5.0
I won't rent at any other location. A1 plus. Rent once and you won't go anywhere else
F J
Rating:
5.0
Excellent rental experience! Everything was quick and easy and equipment worked perfectly.
Garth M
Rating:
5.0
Always a good experience
Ronald G
Rating:
5.0
Sign on the front office door showing where the drop box is located.
Had a great experience driving a brand-new Ford van. It got an amazing 18 MPG at Interstate speeds.
David F
Rating:
5.0
Customer did not leave a comment.
MARK C
Rating:
5.0
The Service was great. The owner/service person was friendly. I highly recommend this business. I think her name was Alexis or something like it.
Barbara B
Rating:
5.0
Keep up the great work. Thank you U-Haul
THOMAS D
Rating:
5.0
Nice and easy transaction thank you!
RICHAEL P
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
Fast smooth process! Easy, no hang ups!
LISA H
Rating:
5.0
Did the job, no wait
CHRISTOPHER M
Rating:
5.0
As always the online check in and drop off is very confusing,the amount of questions to complete for rental is really annoying
GRANT H
Rating:
5.0
Customer did not leave a comment.
JAMES O
Rating:
5.0
Customer did not leave a comment.
JODI T
Rating:
5.0
Customer did not leave a comment.
WALTER P
Rating:
5.0
Customer did not leave a comment.
WILLIAM K
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
5.0
Nothing to improve… perfect
Brian H
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
5.0
Customer did not leave a comment.
Tom K
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
CRAIG T
Rating:
4.0
Customer did not leave a comment.
Kevin K
Rating:
5.0
This is by far the best place to rent your U-Haul in the Oconomowoc area! Dean is very knowledgeable, thorough & pleasant to deal with.
BRIAN L
Rating:
5.0
Customer did not leave a comment.
Noah K
Rating:
5.0
The tilt down loading ramp on the 5 by 8 trailer is excellent. The facility has what I need for moving.
WALTER P
Rating:
5.0
Customer did not leave a comment.
SCOTT J
Rating:
5.0
I highly recommend OAS for your UHaul needs.
Matthew P
Rating:
5.0
Truck availability was plentiful. The gentleman that got us all squared away was really nice and friendly. Pick up and drop off were a breeze. I'd highly recommend the U-Haul in Oconomowoc, Wisconsin to rent from.
COURTNEY H
Rating:
5.0
Great knowable service.
Clear and honest communication.
Great location to rent a U-Haul.
JAMES P
Rating:
4.0
Customer did not leave a comment.
Michael W
Rating:
4.0
The app keeps shutting down. I ended up having to call support to return the truck. You should just direct people to the website & not use the app at all.
Sarah S
Rating:
5.0
Great customer service, friendly and always helpful. Thanks!
RONALD G
Rating:
5.0
Customer did not leave a comment.
JOSEPH J
Rating:
5.0
Customer did not leave a comment.
MARK K
Rating:
5.0
Very easy to work with!
JACQUELINE W
Rating:
5.0
Customer did not leave a comment.
Jeffrey P
Rating:
5.0
Very friendly manager. He’s a credit to UHaul.
STEPHEN M
Rating:
4.0
Dean was very friendly and chatty.
DANIELLA D
Rating:
2.0
Customer did not leave a comment.
RONALD C
Rating:
4.0
Customer did not leave a comment.
STEPHANIE F
Rating:
5.0
Customer did not leave a comment.
SHAWN H
Rating:
5.0
Customer did not leave a comment.
JORDAN W
Rating:
5.0
This location has Excellent customer service!
ALEXANDER S
Rating:
5.0
Customer did not leave a comment.
NICHOLAS S
Rating:
5.0
Dean is great to deal with.
RALPH S
Rating:
5.0
Customer did not leave a comment.
WANDER R
Rating:
5.0
Nothing at all! We received excellent customer service!
RALPH E
Rating:
5.0
Dean was great to work with and understood my needs. Got me in and out quickly with no problems.
GAVIN M
Rating:
5.0
Customer did not leave a comment.
steven e
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Customer did not leave a comment.
RANDALL N
Rating:
5.0
Everything was smooth. The windshield was completely iced over, but there was a good scraper available.
PETER H
Rating:
5.0
Very friendly and helpful.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
MATTHEW P
Rating:
5.0
Totally rad!!
KATHERINE M
Rating:
4.0
Customer did not leave a comment.
BRIAN B
Rating:
5.0
I updated the App. I have updated my address several times and it doesn't recognize that. While trying to check in on the app, I had to answer the same questions repeatedly. I gave up.
Not using the App is so much faster.
Deanna P
Rating:
5.0
Customer did not leave a comment.
MORGAN C
Rating:
5.0
Always awesome
KATHERINE M
Rating:
5.0
Customer did not leave a comment.
SHAWN H
Rating:
5.0
He was ready to close and we weren't there yet, so he phoned to make sure we were coming and then waited beyond his closing time. I call that GREAT Customer Service!
DALE T
Rating:
5.0
Great experience here. Would return for any future u haul needs.
ADLER K
Rating:
5.0
Customer did not leave a comment.
ADAM M
Rating:
4.0
Very nice representation of a good company
GERALD P
Rating:
5.0
Dean was helpful and went over all the safety points
MICHAEL M
Rating:
5.0
Everything was great. The pickup was very easy, the attachment was even easier, and we will rent again soon!
LAURA T
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
CAROL R
Rating:
5.0
Customer did not leave a comment.
DAVID R
Rating:
5.0
Customer did not leave a comment.
CRAIG K
Rating:
5.0
Customer did not leave a comment.
RICHARD J
Rating:
5.0
Customer did not leave a comment.
DEANDRE S
Rating:
5.0
Customer did not leave a comment.
BRIAN H
Rating:
5.0
Outstanding experience and customer friendly service! 5 stars!
RICHARD A
Rating:
4.0
Customer did not leave a comment.
WILLIAM B
Rating:
5.0
Good Experience - Convenient Location
GEORGE S
Rating:
5.0
Customer did not leave a comment.
TINA M
Rating:
4.0
Customer did not leave a comment.
CHRISTY R
Rating:
4.0
Customer did not leave a comment.
JAMES T
Rating:
5.0
Customer did not leave a comment.
ROCCO F
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
3.0
Customer did not leave a comment.
BRAD B
Rating:
5.0
everything was fine
TINA M
Rating:
5.0
Customer did not leave a comment.
Dane T
Rating:
5.0
Customer did not leave a comment.
GREGORY G
Rating:
5.0
Customer did not leave a comment.
THOMAS A
Rating:
5.0
Customer did not leave a comment.
NICHOLAS M
Rating:
4.0
I’d use them again. Truck was in good condition and much cleaner than most. Lots of supplies available if that’s what you need.
Michael H
Rating:
3.0
Customer did not leave a comment.
STEVEN T
Rating:
3.0
Still waiting for refund for miles not used. Also more expensive to rent from Oconomowoc than appleton.
