Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)

3,544 reviews

1381 W Wisconsin Ave   Oconomowoc, WI 53066
(Just east of Marks Rd)

(262) 567-3184

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 4 pm
  • Sun: 7 am - 12 pm

Services at this Location:

Contact Us

(262) 567-3184

1381 W Wisconsin Ave
Oconomowoc, WI 53066
(Just east of Marks Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 4 pm
  • Sun: 7 am - 12 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I used the Oconomowoc location the person with whom I dealt with was rude not only to but others inquiring about a rental. He would yell in a very demanding tone as to how long the trailer would be in use. I would not recommend this location because how I treated.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

VERNE E. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
1.0

Make holiday hours visible on U-Hauls sight.

Anna H. 
Rating:
5.0

Owner was super helpful when the online check in didn't work

Michelle H. 
Rating:
4.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
4.0

Location was good. Truck had a belt squeal at 6 mph but pickup location wouldn't know about it.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Kurt P. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Asking the customer if they would prefer a copy of the order & receipt by paper or email. This location is accommodating.

Lisa L. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Dino was great

Michael R. 
Rating:
5.0

Owner very nice. Dependable.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

RAHUL T. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Needs no improvement

Sheridan R. 
Rating:
5.0

Difficulties with app--needed to open within Chrome to work.

MICHELE B. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Nothing

Sheridan R. 
Rating:
5.0

My only suggestion to next customer would be to call the rental site directly to set up your rental rather than attempting online.

Robert B. 
Rating:
5.0

Good experience!

JAMES H. 
Rating:
5.0

Dean was outstanding. He was quick, friendly and very helpfully.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Jenna H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Hours said open through 4pm, called me to have me pick it up earlier so they could go home early.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Quick friendly and efficient!

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Very nice place and easy pick up and return

ILENE O. 
Rating:
5.0

The return ap did not want to work properly for the return. But I have pictures for everything if needed. Thanks Much

Hans M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The owner, Dean, is always a pleasure to do business with!

Adam L. 
Rating:
5.0

The owner is great to work with. I will continue to use this location for all my rental needs.

Nicholas C. 
Rating:
5.0

I actually underestimated what I needed to move. Needed the truck one more day. It was so helpful. Dean is wonderful to work with and always works well with me. I've been coming to that oconomowoc one for 10 years. I'll always use Uhaul. Thank you. And I'll always deal with Dean.

Laurie M. 
Rating:
5.0

Dean runs an efficient, friendly, well maintained operation. He's always helpful and cheery!! I am a long time U-Haul user!! Thank you!

Deborah T. 
Rating:
5.0

I was not told I would be charged for gas in addition to the 19 cents/mile. The charge was $5.00 and the gas prices are $3.09. I used 1/8 of a tank and there was 1/4 of a tank left so it wasn't filled up when I rented it.

George J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

I reserved a truck at a specific location and ended up having to pick it up at a completely different location that was much further away. The service was very good at the location I had to pick up from, I just wish I didn't have to drive so far

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Dina J. 
Rating:
5.0

I will never book a U haul online again. We spent 40 minutes to check in. Was ridiculous. The man that worked there said he couldn't help us because we did it online. Terrible experience!

STEVEN T. 
Rating:
5.0

Uhaul. Please have us pick up truck in location we request. Poor service to make us drive 30 miles to pickup. Lost over an hour of my time.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Clone Deano. Place one or more of the clones at each location and use them to train new franchise locations.

TROY N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
5.0

I have used Deano many times and he is always fantastic! That's why I refer all my friends to him.

BRIAN F. 
Rating:
5.0

Employee very friendly and had everything ready

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
4.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
3.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Blake P. 
Rating:
5.0

I had a hard time finding the "pickup truck" option when I arrived at the Uhaul facility. The store was closed so it was hard to find help without calling customer service. Eventually found the link to begin the pickup process.

Jesse O. 
Rating:
4.0

Customer did not leave a comment.

Kristin D. 
Rating:
3.0

The guy behind the counter could have been friendly. He made it seem like we were a bother to him

Gloria W. 
Rating:
5.0

Awesome Experience!

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

AMY R. 
Rating:
5.0

Great customer service! Quick and easy. I was impressed!

GERARD O. 
Rating:
4.0

My big problem in this move was getting the truck signed in when I returned it. I knew the place was going to be closed but didn't think it would be such a problem to get the truck properly turned in. I got to the rental place at 3:55 p.m. on September 4. The truck was due at 4, so I was on time. I started following the instructions to turn it in online. I got hung up in Step 1 when the website would not upload the picture of odometer and gas gauge. I tried a few times and then had to call your 800 number to see if I could check it in that way. I was on hold for about 10 minutes before talking to the first person. She told me I needed to talk to someone else and transferred me to that number where I was on hold for 31 minutes. By that point, I had given up and was back on the road when I was called. I was able to check the truck in online but was also told that I needed to call the rental place back the next day to complete the process. I did call back the next day during business hours but no one was there, so I had to leave a message. No one ever called me back, so I am assuming that the truck was accepted and I am done. But I would like to have some message to that effect.

Kimberly F. 
Rating:
5.0

Nothing I can think of.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Friendly, professional and incredibly courteous service! The U-Haul representative even met me there a little earlier, walking me through all the specifics, and had me on my way in no time at all. The truck was very clean and surprisingly comfortable! Drop-off was just as easy. I appreciated the online check out, although the U-Haul representative happened to be there a bit after hours because he was helping another customer with a last minute rental. We've rented U-Hauls in several states and this location was by far the most friendly and efficient!

Michelle P. 
Rating:
1.0

The guy had terrible customer service. Felt like he was mad I was giving him Business. Would not return to that location.

Quienten E. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Great customer service!

Justin G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
4.0

Customer did not leave a comment.

DANNY H. 
Rating:
5.0

Excellent experience

DENNIS W. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
4.0

It would be helpful to know when there are things going on directly in front of where our location changed to pick up the truck. There was a race the entire day so the road was blocked off for miles and allowing traffic only one way. We did not know this until getting close to the location at our scheduled time for pick up. We had to go over 10-20 miles around in order to get access to a street that was not blocked off. Once we arrived at the location (just over an hour from our original pickup time), it wouldn't let us check in online. I had to go in the store, which luckily was open during that time, and have him reset our pickup time to check in online. It was a lot of hassle and unnecessary stress with the addition of moving. Our original option for picking up a truck was less than a mile down the road from where we are located. It would be nice if things like that were taken into consideration or to see if it's available to have a truck drop off changed to there. Both times we have rented a U-Haul have been nothing but issues so we will not be renting one again for our future moves.

Cody E. 
Rating:
3.0

Customer did not leave a comment.

Mary R. 
Rating:
4.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

I have rented at this site several times in the past and have always had excellent service.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
3.0

Fix your stupid app. It took us nearly an hour to get checked in with the rental. I had to fill in information multiple times. Then when returning, it was even worse. The app would not upload any pictures at all! Luckily chrome worked, but it still took far too long. The engineers behind the app couldn't dump the water out of a boot if the instructions were written on the heel. As a software engineer, it's absolutely embarrassing.

Dylan J. 
Rating:
5.0

Excellent place to rent a uhaul for moving…fast and easy…my go to place for whenever i move in the future

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Just the best service and facility , they are my go to when I need this type of service

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

KLAUS D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Efficient and excellent to work with.

THOMAS W. 
Rating:
5.0

Owner is very understanding.

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Everything went smoothly!

RUSSELL S. 
Rating:
5.0

Dean was great to work with and very helpful. He answered all my questions and was extremely accommodating. It was a great experience!!!!

Jeffrey H. 
Rating:
5.0

This owner/operator bent over backwards to make sure we succeeded!

Edward H. 
No reviews have been submitted for this location.

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