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RICHARD T
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dean is amazing
BRAD CAnother great experience here. Dino is the best.
TODD Owas charged for mileage that I not put on the vehicle lucky for me. I had taken a picture before I left, which was proof of starting mileage. He charged my card until I had to go back to West Allis and plead my case
GREGORY BVery knowledgeable and helpful gentleman there. Seamless transaction.
ERIC SI hate the app thing. Not intuitive. Had to restart 7 or 8 times by the time I realized you wanted a pic of the plate number to check in. And yes, I also drove 20 minutes to town to drop the trailer WITHOUT MY PHONE. So what? So I need the stupid phone to check back in. So I had to drive all the way back to the house to find I NEEDED TO BE AT THE LOCATION AND TAKE PICTURES FOR YOU in order to check back in. So then I had to drive all the way back. NO. Just plain stupid. All for me to do the work YOU USED TO DO. I didn't come across too strong did I? Maybe I should have put my entire comment in caps...
MICHAEL OThe oconomowoc U-Haul location was perfect. They came to my rescue after the Mayville location was a complete disappointment. I had reserved a truck for Sunday morning from Mayville at wenningers on the corner of 33 and p. I was not able to get my truck for some reason nobody would answer the phone. No one was there and desperately needed a truck oconomowoc saved the Day
PAMELA ROnline process of picking up truck before hours took 30 minutes to complete. An early check in process would be really nice for those of us on a time schedule
James PVery flexible, communication was good. Well maintained trailer.
EILEEN BVery good service
RYAN RThe attendant at the shop was excellent to work with. Very helpful getting the check in and equipment setup on my vehicle as well as return. The app used to upload my drivers license gave me issues before I got to the pickup site. The app wasn't going past taking the front view. Tried the app with my phone and my computer. I wasn't getting any errors reported. Got on site and the attendant said we have to get that info into the system, so we tried the app again on my phone. Worked fine?
ROBERT HSatisfied with my last two rentals from this location. Quick, easy, and affordable! Easy drop off too.
STEPHEN HDeano is my HERO!
RONALD DInside was slightly dirty (loose tobacco on cupholders), and lots of snow on truck and parking spot (not a big deal)
Matthew HI got charged $200 up front on my debit card. Which should have more than covered the rental. Brought it back on time. Then was charged an additional $150 today. The receipt they sent me only shows $150 charge. And then another for $110 and I’m not sure why. But either way it doesn’t add up.
SCOTT MGreat customer service have used this location before with no problem!
KYLE MDean is a really nice guy and great to work with!
JERRY RIn and out quickly. Efficient. No surprises. Truck clean and in good condition.
CHRISTOPHER KExcellent experience overall. The van rental was inexpensive and quite convenient. U-Haul made moving my daughter back home from college a breeze!
STEPHEN HOwner/operator of this location is outstanding and easy to work with.
NATHANIEL RNothing
WILLIAM HNothing
BRIAN LGreat customer service
JAMES HApp is so garbage the pictures take ten minutes to upload
NATHAN POperator was very helpful and efficient.
MARK MNo clear instructions
NICOLE HVery convenient!
Jean PIt was an easy online order and he was very friendly and helpful when I went to pick van up. It was spotless!
Mary BThe app is terrible to work with. I could not upload the license plate when I picked up the truck and I could not sign the truck in when I came back to drop it off. It does not work and I wasted a lot of time re-entering stuff to try it The site where I picked up the truck I have rented from him before and he does an awesome job.
RONALD Talways an easy transaction when we rent trailers
MATTHEW TGentleman that helped me was outstanding.
Jim WThe only thing that I would like is that the trailer was about six inches taller inside so I wouldn’t keep bumping my head
STEVEN DCheck in was easy and quick.
Arden BMy truck was acting weird. Hood kept popping open. I needed help as I've never done this before and the very rude guy in the store basically told me to get lost.
Christie eOconomowoc auto sales is fantastic. The corporate decision to have customers take pictures of the trailer and upload them needs to stop. The system is poorly designed, it’s annoying and time consuming. It will only get worse when people have to stand outside in the middle of Winter trying to get your site to work.
BRUCE DI made an appointment for 11 AM to pick up a U-Haul and I got there late but the place was closed because the guy had an appointment to go to. I guess the dentist appointment and then he was irritated with me. I had to wait three hours to pick up my truck And then he ordered me to be back a few hours later so I had to rush around so I didn’t get charged more. I would not go back there again.
MARGARET WFriendly gentleman helped me. Will definitely go there when needed
PETER WAlways a top notch experience here. Dino is a great guy every time i rent from there. My go to place.
TODD OGreat as always!
JOHN BSuper easy and convenient and reasonable pricing!
JOSEPHINE BSmooth operating operation, so, not too much improvement needed.
DENNIS SStore very disorganized. Representative somewhat judgmental as to whether or not I could operate vehicle, which I found insulting.
LAURA THelpful in terms of finding me a trailer to meet my needs
BRET LExplain the mileage better because it was kinda pricey but it got the job done. Just don’t advertise the price of vehicle the little details make be big difference
Stephanie CThe pickup and drop off processes are absolutely terrible. Not specific to this location but to UHaul as a whole. Why in the world do you wait to verify the person’s drivers license and info the morning of the pickup as they’re sitting in the parking lot waiting to pick up their truck. And why could you possibly need to call a random person that morning as well? Makes absolutely no sense and wastes about half an hour that I should have had to use the truck. Will do anything I can to not use UHaul next time I move. Just too much of a hassle and too many hoops to jump through.
Chandler OMy favorite U-Haul location! Always super friendly and helpful!
SALLY KFriendly and quick service! Vehicle was well maintained and a smooth ride.
Courtney SOffice space was small and needs to be modernized.
MICHAEL K